Gigabyte advising they cannot find a fault with RTX 3090 when I RMA'd due to BSOD

[john_smith]

Has OP said if he has a 3.1 or 3.0 ATX PSU yet

 

[SuperElectric]

They don't make them like they used to

 

[Orcvader]

I had a look and its doesnt specify other than saying a crash and hard power off report

the card was crashing every time I fired up stalker 2, but Ive had 3 cards after the 3090 and they worked perfectly, zero black screens, the 4090 I used every day for around 10 days and it didnt crash or lock up my PC

Just in case you're not getting it, the 3000 series had pretty bad transient spikes. The 4000 series did not. So it could still be your PSU.

 

[hobib_ali]

It's the year 3074 and the OP still hasn't answered what PSU they are using

ive got a Asus ROG Thor 1200Watt Platinum PSU, its new and Ive connected to the 4090 and 5080, zero crashes zero black screens, it cant be my PSU otherwise I would have had black screens with the 4090 and 5080 right?

 

[hobib_ali]

Can the OP run Timespy extreme for hours. If not, PSU.

Gigabyte are saying they ran Timespy Extreme for hours with zero issues, 2560x1440 yet I discovered you can use the internet, browsing and Utube example with zero issues but as soon as you start a game Stalker 2 @ 4k full settings it black screens on me, did the same thing on a work PC, Lenovo P620 which had a 1000watt PSU and an already installed RTXA6000

So I put the Ada 6000 back in and decided to RMA the card

If it was the PSU then surley the 4090 and 5080 would have black screened right?

 

[Distracted]

If it was the PSU then surley the 4090 and 5080 would have black screened right?

No.

The 3090 has sudden, brief, massive power spikes that can trigger the over current protection of a PSU.
This is the PSU working as intended. It would look like what you are describing.

It's a quirk that is specific to the 3090.

 

[Nitefly]

ive got a Asus ROG Thor 1200Watt Platinum PSU, its new and Ive connected to the 4090 and 5080, zero crashes zero black screens, it cant be my PSU otherwise I would have had black screens with the 4090 and 5080 right?

Arghhhh! How many times!

We’re trying to help but you still haven’t answered the main question: is it an ATX 3.0 or 3.1 PSU?

Not all ROG Thor 1200w are 3.0.

For example, the ROG Thor 1200P is an older spec (ATX12V).

 

[hobib_ali]

No.

The 3090 has sudden, brief, massive power spikes that can trigger the over current protection of a PSU.
This is the PSU working as intended. It would look like what you are describing.

It's a quirk that is specific to the 3090.

really?

if this over current trigger is not considered abnormal? as in if it keeps on crashing a PC and a physical restart is needed to get it back up how will people use this GPU? I had a 3090ti for about 16 months and it didnt display this issue, also the gigabyte 3090 didnt display this issue after like 2 years of owning the card but this appeared suddenly in the past few weeks?

 

[Joxeon]

really?

if this over current trigger is not considered abnormal? as in if it keeps on crashing a PC and a physical restart is needed to get it back up how will people use this GPU? I had a 3090ti for about 16 months and it didnt display this issue, also the gigabyte 3090 didnt display this issue after like 2 years of owning the card but this appeared suddenly in the past few weeks?

Is it just crashing in the one specific game?

 

[hobib_ali]

Arghhhh! How many times!

We’re trying to help but you still haven’t answered the main question: is it an ATX 3.0 or 3.1 PSU?

Not all ROG Thor 1200w are 3.0.

For example, the ROG Thor 1200P is an older spec (ATX12V).

werll this psu was bought back in the day of when the 30 series was released, its a few years old but a solid psu, im really not sure

 

[hobib_ali]

Is it just crashing in the one specific game?

no crashes on all i tried stalker and warhammer

 

[SeeNoWeevil]

To be confident it is faulty, I think I would need to see it in a clean install of Windows.

This sounds like a horrible situation to be in though so I sympathise. Troubleshooting problem PC components can turn into a nightmare unless you have stacks of other hardware lying around to test with.

 

[Nitefly]

werll this psu was bought back in the day of when the 30 series was released, its a few years old but a solid psu, im really not sure

You really need to find the answer to this question as the most obvious answer to what is happening for you is (I) that you don’t have an ATX 3.0 PSU and (II) something has now changed in your system that is causing your non-3.0 PSU to have problems.

There should be some indication on the label of a model number. Or you can check your email receipts.

Just to be super clear: I bought a PSU at the time of the 30 series. It was a ROG Thor (850w). Plenty of wattage. I kept getting black screens. So did everyone else. Nobody understood what was happening. It was super annoying.

Then eventually a new power supply standard was released to deal with the problem of ‘high power spikes’: ATX 3.0. These can handle double the wattage for a short period.

I got a new ATX 3.0 PSU. No more black screens. Done.

If it’s the case that only recently you’re getting the black screens, it could be the case that something has changed (more demanding games, drivers, windows 24h2, whatever) that is changing the overall power usage and you have crept up over the 1,200w limit of your PSU for just microseconds.

Or, another possibility is that your 3090 is struggling with new drivers - as a lot of people are having issues with the latest ones issues by Nvidia. You could try a fresh install of an older Nvidia driver and if everything is fine you have at least ruled out it being a GPU hardware defect (but the issue would remain as whether it’s (I) the new driver itself that’s the problem or (II) the new driver is causing higher wattage which is causing a problem with your non-ATX3.0 PSU).

 

[Orcvader]

There's also a chance the Asus isn't as reliable as you think, these transient spikes are sudden huge rise in power usage in an extremely short time frame which can trigger the PSU's safety shutdown. It could have been managing these spikes fine for the last couple of years you had it, but it could also have worn it down enough for it to no longer cope with it. And as mentioned before, the spikes from the 40/50 series aren't that bad compared to the 30 series.

This list is a couple of years out of date, but it does have two ROG Thor 1200W models listed, and is marked with the following:

ASUS | ROG THOR 1200W [non-II] [1][8][11]
[1] Units experiencing tripping issues with high transient power draw GPUs like AMD Vega, 6900 XT and Nvidia RTX3080/3090. Generally fixed in newer batches.
[8] Seasonic PRIME based units experience shutdowns with RTX3080/3090 (and possibly RX6900 XT) GPUs. The cause is not the OCP tripping but a PSU design flaw as evident by the PSU not latching off on shutdown and 1000W+ models being affected too. Doesn’t manifest in 100% cases as it’s also dependent on motherboard model and GPU OC. Seasonic provides a replacement 24-pin ATX cable to fix this via support. Appears to be fixed post 2021 although there’s no official confirmation from Seasonic.
[11] Ball bearing fan, possibly not silent even at very low RPMs.

ASUS | ROG Strix AURA [14] – ROG THOR II Platinum / Titanium
[14] Potential ATX 3.0 units either not tested for compatibility (no Aris review), not received the certification (no entry in Intel’s DB), having problems with passing ATX 3.0 tests (failed Aris review), or without proper reviews in the first place to put them in the normal priority subtier.

 

[fizzy]

Have you perchance added an additional NVME drive lateley? In my case I added a 3rd and when transferring data between two nvme's I was getting odd issues including black screens too. Again spent ages troubleshooting but system all stable again once I changed psu. My old one was a Seasonic 1000w platinum just a good few years old. Might have been the X570 board being a bit picky on power too.

The joys of trying to resolve intermittent issues on pc's - sometimes it would be far better if something just failed "properly".

 

[Ravenger]

My 3090 would sometimes cause my 750W Seasonic PSU to shut down, due to the transient power spikes. I undervolted it (without any real loss in performance) and it was fine after that.

 

[ASMB]

It might not work but you could try rolling back the nvidia drivers if you have updated them since the 5070ti came out, https://www.tomshardware.com/pc-com...d-black-screen-troubles-no-timeline-for-a-fix

 

[caff]

Nitefly must be pretty much 100% correct on this.

I used to have a similar issue with my 3090 using a 750w Corsair PSU. I'd get a blue screen every couple of weeks or so, especially when pushing the card in games.

Upgraded to a newer 1000W and it solved the issue completely - haven't had one crash since then.

 

[hobib_ali]

You really need to find the answer to this question as the most obvious answer to what is happening for you is (I) that you don’t have an ATX 3.0 PSU and (II) something has now changed in your system that is causing your non-3.0 PSU to have problems.

There should be some indication on the label of a model number. Or you can check your email receipts.

Just to be super clear: I bought a PSU at the time of the 30 series. It was a ROG Thor (850w). Plenty of wattage. I kept getting black screens. So did everyone else. Nobody understood what was happening. It was super annoying.

Then eventually a new power supply standard was released to deal with the problem of ‘high power spikes’: ATX 3.0. These can handle double the wattage for a short period.

I got a new ATX 3.0 PSU. No more black screens. Done.

If it’s the case that only recently you’re getting the black screens, it could be the case that something has changed (more demanding games, drivers, windows 24h2, whatever) that is changing the overall power usage and you have crept up over the 1,200w limit of your PSU for just microseconds.

Or, another possibility is that your 3090 is struggling with new drivers - as a lot of people are having issues with the latest ones issues by Nvidia. You could try a fresh install of an older Nvidia driver and if everything is fine you have at least ruled out it being a GPU hardware defect (but the issue would remain as whether it’s (I) the new driver itself that’s the problem or (II) the new driver is causing higher wattage which is causing a problem with your non-ATX3.0 PSU).

So this is a pic of the PSU I have, its been around 4 years of ownership, so its an old version PSU.

I believe its a Fully Modular ATX PSU

Now I haven't been up to date with the latest tech on power supply units

One chap has mentioned if my PSU is a ATX 3.0 or a 3.1 ? it confuses me as I dont know what the difference is or what my power supply is, if anyone can clarify for me that will be great

On the same PSU I was successfully using a 3090ti 4090 and a 5080,no black screens, but someone else stated that 3090s have an issue where if a power draw happens then it can black screen the PC?

So what I will do now is buy a new PSU, I'll get the latest one that is designed for the new 12VHPWR graphic cards

Also when a GPU is RMA'd do you think it should be tested via playing games or running timespy and ingame benchmarks? below is the 3090 tested by Gigabyte, they said the benches and timespy failed to identify a fault, isn't playing games different to running a benchmark?

 

[Tetras]

Also when a GPU is RMA'd do you think it should be tested via playing games or running timespy and ingame benchmarks? below is the 3090 tested by Gigabyte, they said the benches and timespy failed to identify a fault, isn't playing games different to running a benchmark?

That's hard to say, because it depends on the benchmark (some are more demanding than others), but I wouldn't consider Timespy sufficient to identify a fault, no.