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Gigabyte Gaming OC 2080ti Problem -do I RMA?

malccy

malccy

malccy

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Joined
25 Mar 2005
Posts
2,409
Location
Torquay, Devon, UK
hi

am sat here with a bad headache, a 2080ti with 2 of it's fans going 100% and the third sat idle. The noise is deafening.

Had the card since early December 2019. Everything has kind of been fine upto now; installed Assassins Creed Origins today and noticed a loud noise coming from PC. Situation was as it is now. Despite MSI Afterburners' fan curve it makes no difference.

My NZXT Cam software is reporting fan rpm as 0 although two of the three fans going crazy fast. Cannot alter or slowdown fans using MSI Afterburner. All I can do is switch off pc and restart it whereby initially it is running kind of normal (still only two fans of three spinning) but at a normal speed. As soon as I start a game the rpm of two of the fans spin up and stay like it.

Am I missing something, is there a simple fix or do I have to RMA the card.

Advice would be much appreciated. Many thanks.
 
Thanks for reply.

Have panicked a bit and having man flu right now is'nt helping.

I have tried reseating but to no avail. I've now reinstalled drivers as you have suggested but initially no difference but then the third fan on the ti came on, I started up cod mw and all seems good withall fans coninuing to spin without turning into a tornado.

I'm not sure if it has always been like it but afterburner and nzxt cam are showing the card at 300mhz idle - sure it never was as low as that before?!

Cannot thank you enough Blue160 - much appreciate your help.

Edit: After setting up Nvidia Control Panel and then rebooting to attach second monitor now showing 1350mhz.

Will just keep an eye on things but the only thing I did as said is install Assassins Creed which have now uninstalled - could that really have messed with the fan power/control on the gfx card?
 
Last edited:
Well it's doing it again today. Was fine earlier and managed to play Tomb Raider for about half an hour - all fans spinning and normally. Went to play cod and all fine initially then the wind machine started with two of the Gigabytes' card fans spinning full blast with the third by the power connectors idle.

Have re-installed drivers twice but no difference. If I reboot system the two blasting fans go back to normal speed but the third remains stopped. Nzxt cam software is reporting fan at 0rpm. Found that if I start msi Afterburner the two fans will immediately go to 100% and not go down whilst the third fan remains stopped.

May man flu is getting worse as is my frustration. Please help.
 
Have just tried the barebones method but same thing. I've just rebooted with just the drivers installed and fan still idle with other two running normal. As soon as push my gfx card now the two fans ramps up - don't feel this safe so exit what i'm doing.

I'm really at a loss - when left the pc off overnight it was all fine for about an hour then back to the problem. Why just one fan stopped and not all three? Why is it fine for a bit after switching on and then back to problem? Why has this problem just started?
 
Update:

Unfortunately after speaking to Overclockers on the phone I have decided to RMA the card. The last time I rma'd something back to Overclockers was over 10 years ago.

Not sure if it's just down to Gigabyte but have been told I may have to wait upto 28 days for replacement. Very friendly and helpful on the phone.

I hope it all goes well. Thanks for responses and help.
 
Update 2:

I ended up returning the card to Overclockers who after some game testing found the same strange fault occurring (one fan stopping to idle whilst the other two fans go hell for leather). The card has been sent onto Gigabyte for repair or replacement. It's a shame that Overclockers were unable to replace it themselves but understand their position. I've heard that Gigabyte have really improved lately with a general turnaround within two weeks of a faulty item - anyone else have recent experience gigabytes repair/replacement service?
 
Diagro said:
It's a few months old?

I'd have pushed for Oc to replace it. Your warranty is with them for the first year....
Click to expand...

It was purchased on 11/12/2019.

I imagined they would replace it themselves. When staff member told me on the phone that it was going to be sent to Gigabyte for repair/replacement I asked him nicely if Overclockers could simply replace it themselves; he told me that he would ask his manager, I then received an email stating it was going off for repair. I presumed because it's a 2080ti it's a bit pricey item to just send a new one out?
 
Have just been told by staff member at OcUK that if item over 30 days old it is sent to the manufacturer. They have as always been helpful and polite. With current health situation around the world I may just have to be a little more patient.
 
Is the 28 day period start when Gigabyte receive the card or is it when OcUK first receive the card? - I have a feeling I already know the answer to this though.....

Had no pc to game with since 24th Feb so hope Gigabyte are operating a fast turnaround (fingers crossed).
 
Update 2 :

hi

received an email from Overclockers a few days ago stating that they have not heard back from Gigabyte and as this Monday will be 28 days I can call to ask for a replacement from their own stock. I am so looking forward to getting my pc back together.
Really hope they will have some in stock (presently 1 in stock) to replace mine with. I look forward to posting some good news.
 
I've noticed today the same model that I RMA'd (Gigabyte 2080ti Gaming OC) is now out of stock - will OcUK replace it with only another Gigabyte model or will it be from any manufacturer does anyone know?
 
Update 3:

Called OcUK this morning hoping to be told that a new card would be sent out to myself today but unfortunately was told that the webnote I received last week stating that this would happen today was incorrect and that it is 28 days from when Gigabyte received card not from the time that they receive it. They said they were hoping that my 'repaired' card would be in a bundle delivery from Gigabyte later this week. To say i'm disappointed would be an understatement. Living alone and being ill for last five weeks I really could have done with my pc and have my hopes raised by the webnote last week just to be let down today hurts a bit.

I just have to be a bit more patient. If Giga-man is reading this could you possibly help and look into it?
 
Thanks Neil79

It seems fan problems on Gigabyte cards are quite a common occurrence. I was so hoping and expecting OcUK to tell me a new card was going to be sent out today; instead I have to continue waiting and i'm not sure I want a 'repaired' card rather than a replacement. Just keeping my fingers crossed this will be sorted soon.

At least your card is under 30 days old so should just be replaced. All best to you.
 
Update:

I'd like to thank Jargan for his updates and replies to my messages. Have received email confirmation that my 'repaired' card is being shipped back to me. Fingers crossed that it all works fine now.
 
Update:

Received repaired card back today installed fresh Win10 (still unable to activate for some reason) and installed all drivers etc. The graphics card has changed somewhat, what I mean is all fans are now idle (currently at 46 degrees) but when load up a game all fans go like a hurricane. Am worried that if I use msi Afterburner and alter the fan curve it will mess up.

Are everyone else's Gaming OC 2080ti fans idle until heavy load?

Should I be worried?
Thanks
 
Just as I began to get used to the noisy fans I now have continuous rattling from the thing. Anyone else have same problem?

I have just looked at fans and they are spin, stop, spin, stop - that can't be right can it?
 
I'm finding that as soon as I install and run Afterburner the card goes mental at 100% it seems the card ignores any curve I set and does it's own thing. Very strange I know.

If I could be granted any wish concerning the whole thing would be for Overclockers to offer an EVGA or similar replacement for the thing. Gigabytes' repair has seemed to make it even worse but the thought of going without my pc for another possible month especially in the 'self isolation' period were in does not appeal.

Help..aaagghhh.
 
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