@GIGA-Man - does the warranty policy you mentioned in 2018 still apply in the UK? "We don't advertise our warranty as transferable, but technically it is.
If you can provide our RMA centre the original proof of purchase the card is under warranty for 3 years starting that date. If you don't have the proof of purchase, then the serial number dictates the date."
Thanks!
I've just had a similar question on boards as it happens. Provide me with the serial number and I'll check the card is still in warranty, if the card cannot be easily fixed and needs to be preplaced we cannot do so without proof of purchase. If you can get this from the original seller we can in some cases except that. Mail the serial number to
[email protected]
Let me start with the official GIGABYTE warranty line, then I’ll explain why we and almost all other manufacturers have a similar policy.
GIGABYTE product warranties “technically” are none transferable from customer to customer. If you buy second had parts the warranty if any is with the seller of those goods.
This is for several reasons but the main one is we cannot guaranty the quality of the product you are buying from a second-hand source.
As an example the PC component could have been previously damaged by someone returned to us for repair and the warranty has been declared void by GIGABYTE. This happens if the damage is due to inappropriate use or user damage.
The part could have been overclocked incorrectly and damaged which now makes that part unstable, again this could be then seen as user damage and GIGABYET void the warranty.
The goods could also have been stolen, if for example a shipment of GIGABYTE goods is stolen or goes missing during shipping. The serial numbers for all those items will be recorded and voided.
There are many more reasons for this but I hope it give you an understanding on why we and many other companies require proof of purchase.