First of all thanks the OCUK community for all the feedback. We are not leaving these as it is and we are actively working on improving our product and service.
I want to address the 2 issues on hand:
The first one being bent fins that has happened in some cards due to a flaw in our packaging. We were aware of this and delayed our launch in Europe to fix the cards and rework our packaging. We understand that even after that rework some cards still had issues, but this is limited to the first batch produced and anything coming after will certainly not encounter this problem. There were also a few isolated cases where the fan was touching the shroud, this was due to the same packing issue and the shroud being deformed, this will also not happen again.
If you have received a card which is damaged in this way, please contact Gigabyte local RMA centre ([email protected]) with your serial number, part code, date & place of purchase, and we will assist you directly.
The second one being the unstable clock on OC mode. We haven’t been able to replicate this and we are waiting to receive this card in our RMA center to test it.
Regardless of that, our R&D team considers this might be a software issue and could be solved by the 1.04 version of Xtreme Engine posted today 7/12/2016. http://www.gigabyte.com/products/product-page.aspx?pid=5920#utility
There was also another issue with the software that prevented the memory from being clocked correctly in OC mode, this version also solves this issue as well.
If you still experience issues in any of the ways mentioned above please let us know.
Thanks.
Gigabyte Team
Send me one and ill put these claims to the test
