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Long story short I bought a used Gigabyte RTX 3090 gaming OC from Facebook marketplace 10 days ago. Picked up the card in person. Took my PC with me, fitted the GPU in it and played a game for 5 minutes or so, physically looked all fine except slightly dusty fans. All working fine, made the payment and came back home. Seller also mentioned buying it originally sometime in 2021 so said it had remaining warranty on it.
I used it very lightly over the last 10 days as have been extremely busy with work. GPU crashed couple of times yesterday and then went completely dead. RGB light on GPU doesn't come ON, motherboard has VGA error light on. Put my old gpu back in and all working fine so definitely 3090 is gone dead.
Checked the warranty status on gigabyte website and shows warranty valid till 1st June 2024. GPU manufacturing date is Feb 2021 and is covered by 3 years warranty till February 2024 regardless of purchase date.
Contacted gigabyte UK via their returns email and received a very flat response "warranty non-transferable", "require original purchase invoice", "will not accept RMA by anyone other than original owner"
Went back and forth few emails trying to reason that GPU has valid warranty just by its manufacturing date regardless of date of purchase but same result.
I have already contacted the seller I bought it from. He replied within few hours stating he is out of country, returning next week and will look for the reciept upon return. Based upon my interaction with the seller I have no doubt about him being genuine.
I feel like gigabyte is just making excuses trying to get out of RMA, specially when they can check the manufacturing date by the serial number.
Any suggestions what to do next please?
I used it very lightly over the last 10 days as have been extremely busy with work. GPU crashed couple of times yesterday and then went completely dead. RGB light on GPU doesn't come ON, motherboard has VGA error light on. Put my old gpu back in and all working fine so definitely 3090 is gone dead.
Checked the warranty status on gigabyte website and shows warranty valid till 1st June 2024. GPU manufacturing date is Feb 2021 and is covered by 3 years warranty till February 2024 regardless of purchase date.
Contacted gigabyte UK via their returns email and received a very flat response "warranty non-transferable", "require original purchase invoice", "will not accept RMA by anyone other than original owner"
Went back and forth few emails trying to reason that GPU has valid warranty just by its manufacturing date regardless of date of purchase but same result.
I have already contacted the seller I bought it from. He replied within few hours stating he is out of country, returning next week and will look for the reciept upon return. Based upon my interaction with the seller I have no doubt about him being genuine.
I feel like gigabyte is just making excuses trying to get out of RMA, specially when they can check the manufacturing date by the serial number.
Any suggestions what to do next please?
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