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Gigabyte RTX 3090 Turbo - just died on me

AIResearchLab

AIResearchLab

AIResearchLab

Associate
Joined
22 Jun 2021
Posts
18
Location
Luton
Hi,
I'm in a pickle, I bought two RTX 3090 cards gigabyte and asus of off second hand market, (before You judge it is a blower style card currently EOL - so no new ones are available and for that matter will not be but I need the form factor), to use in collocated AI rig.

The gigabyte card just died uppon a server power cycle, (power-off/power-on).
Tried to reach Gigabyte support for help only to know that the card is not covered in any type of warranty as I am not the first original buyer.
I cannot get a hold on to any GPU grant at my Alma Mater which at this point in time should not be a supprise to anyone.
I Used all of my savings and scholarship money so the budget is short...
Is there anything that can be done to revive that card I am open to any helping thoughts?
 
jrodga2k5 said:
Need to contact the seller of the item and hope they can assist on it...good luck!
Click to expand...

Unfortunately it was a gumtree ad, cash and handshake type of transaction - the phone is not connected anymore. I had no luck or chance of reaching the original owner. So I am sooooo ******

@ the time it seemed like a good idea, with the shortages and crypto going on the only way I could pull it of to be honest. I'm in deep **** with my thesis deadline
 
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markthechef said:
I don't think this covered as it's the 1st owner has the contract for the manufacturer warranty
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Is there a way to know Who or where the card was bought through a serial number or any other way to make this card serviceable again? Transfer that warranty, or register the card as I am de facto the first user and it was not registered before?
I am thinking of trying to make this work even the shady ways... let me put it this way... balls to the wall like I am desperate
EVGA and other brands have WAAAAAAAAAAAAAY more consumer friendly warranty policies, if i had the courtesy of a choice
tenor.gif
 
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AIResearchLab said:
Is there a way to know Who or where the card was bought through a serial number or any other way to make this card serviceable again? Transfer that warranty, or register the card as I am de facto the first user and it was not registered before?
I am thinking of trying to make this work even the shady ways... let me put it this way... balls to the wall like I am desperate
EVGA and other brands have WAAAAAAAAAAAAAY more consumer friendly warranty policies, if i had the courtesy of a choice
tenor.gif
Click to expand...
Manufacturers were very linient with customers before the mining wave, BUT now they are more cautious for obvious reasons
 
peahead said:
There used to be a Gigabyte rep on here called GIGA-Man but i don't believe he is around anymore but may be worth a shot.

https://www.overclockers.co.uk/forums/members/giga-man.78904/
Click to expand...

THX, I'll give it a shot.


markthechef said:
Manufacturers were very linient with customers before the mining wave, BUT now they are more cautious for obvious reasons
Click to expand...

I totally get that crypto (in financial speculative form) is (in my opinion) a total waste of energy.

But I still do not know how one manufacturer can take responsibility for their product and boost customer care and feedback (EVGA, ASUS, Alienware) and other as Gigabyte from what am I reading wants You to wait a full Year and then (gladly, from what i've read without even asking for recipt just the purchase date) when the period pasess takes a look at the card. That makes no sense. Like literally.. I do not get what is the reasoning behind this. The card should be under 4 year warranty...

Due to high risk Covid patients (my Father) I am stuck in Poland for now, atm. I am his caretaker.
I tried to sell the card to try to gather some money for a new one but was offered about 400 quid on local polish market... The market in Poland is dry and obviously nobody is so kind to lend one card...

**** Covid
 
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Really as these cards are so new they should honour the warranties. None of these cards can possibly be outside the warranty period. They should at least offer to look at the cards to see if they have been abused, and if not, repair or replace for free.
 
AIResearchLab said:
THX, I'll give it a shot.




I totally get that crypto (in financial speculative form) is (in my opinion) a total waste of energy.

But I still do not know how one manufacturer can take responsibility for their product and boost customer care and feedback (EVGA, ASUS, Alienware) and other as Gigabyte from what am I reading wants You to wait a full Year and then (gladly, from what i've read without even asking for recipt just the purchase date) when the period pasess takes a look at the card. That makes no sense. Like literally.. I do not get what is the reasoning behind this. The card should be under 4 year warranty...
Click to expand...


Problem being, manufacturers can specify what they like (to some degree) in their warranty T&Cs. If they specify warranty is for first purchaser from new, then you are up a creek without a paddle.

If you had the original proof of purchase that would be 90% of the job done as you could convince them you purchased from new. Without, they are very unlikely to do anything sadly. This clearly sucks as the card can't possibly be out of the warranty period, but they can make you jump through hoops before providing support.

I notice you mentioned the card is in a co-located rig, but if you have access to it, have you taken the card apart and given it a good looking over?
 
I think the moral of this story is if you are buying a card on the 2nd hand market then always ask the seller to provide the original receipt.

On the plus side though the card is likely to be repairable by someone who knows what they're doing.
 
BobShark said:
card can't possibly be out of the warranty period, but they can make you jump through hoops before providing support.
Click to expand...
ATM just say how high..

BobShark said:
I notice you mentioned the card is in a co-located rig, but if you have access to it, have you taken the card apart and given it a good looking over?
Click to expand...

The card was returned to me by the staff. I didn't disassemble it or tamper with it in any way in fear to expose myself to ... loss of the guarantee. Card has no burn marks, funny electronics smell, nothing sus. It is dead when inserterd to a desktop PC, no fan spin no video output. The rig was in a 2u chassis with more than plenty of BTU headroom and airflow in rack cabinet so it did not overheat. No suspicious hardware logs, no power events just a plain regular powercycle after updates. Unfortunately a shutdown not a restart. But that should not in any shape or form affect the card.
What might add a visual inspection to the case, in fact, if it were a burnt component, it would be considered repairable by changing only one component. The card has no warranty stickers, so in that matter I reckon what is not prohibited is allowed, like what do i have to loose at this point
 
AIResearchLab said:
The receipts contain the details of the buyer so I do not know how the possession of this document would influence the decision-making process.
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It's simple, it would prove that you purchased the product. I can imagine your situation sucks but the likelihood of forcing gigabyte to repair/replace a £1500/£2000+ GPU without meeting their requirements is a very small.
 
Your best bet now is to try and find someone who maybe able to fix it for you, there was a guy on these forums who did repairs and would only charge if it was fixable but I can't remember his user name though.
 
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