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Gigabyte UK Warranty How Good?

Ash

Ash

Ash

Associate
Joined
29 Nov 2017
Posts
3
Hello Mates,

Just joined OC UK to find out about Gigabyte UK RMA at present. It used to be good in past in UK but cant see any recent reviews. I Have just sent my GTX 1080 to RMA and waiting since monday when they receivd it and they say to give them 3-5 working days. The card was bought only a little over a month ago but the local shop now closed, hence I had to go through Gigabyte directly. It was literally New used it for a day or two but started freezing and giving artifacts. Spent about 4/5 Days with Gigabyte eSupport who couldnt solve it and finally had to go through UK RMA cantre approval. I had to pay sending cost as per Gigabyte policy but they said only this time they will do a free return as Gesture of good will, which I appreciate but I think it should be free for all. Now will they replace it with a new simmilar card or will it be a repair or a used card? My card was mint so naturally expectation is simmilar. Other thing is if in future the replaced/repaired card falls again in its 3 year warrenty period will it be a free return in both ways? How many times I can claim their warrenty if needed? As RM SP delivery for a product weight above 1KG is about £11 and I dont know or certainly not want to go through RMA again for a near £500 item.

Regards
Ash :)


Update: OK on 5th day (Friday) sent email asking for an update as of today (sunday) No reply. Hopefully monday they will reply? Will update this as to how the RMA goes.

Update: Today (monday) got a reply Saying they are waiting for a swap, ETA this week. No further info provided, Im not 100% sure what that means hopefully it will be new replacement coming this week? Will keep you updated.

Final Update :
Today (Tuesday) just got my RMA back from Gigabyte in the same box with out a prior notice/TXT was bit surprised as yesterday they said ETA this week, didnt quite expect it to popup next day. They have replaced my Card and it works as it should. Also thers few marks on back plate looks like some one opened it and also put a new S/N on it. theres glue all over PCB needs acleanup and still one side of the s/n stiker coming off. I wonder how they will look in to that if another RMA required in future. (They did reqire proofe of purchase which still have my old s/n) But rest of the card looks mint as mine originally was. Thanks Gigabyte.

So I guess Gigabyte UK RMA still quite good, though theres some room for improvement. I would give them 4.5 out of 5 this time. But same time I hope I dont have to go through RMA again. I would love to see a 15 days warrenty extension aswell because of the time spent in tech support and RMA? Though its not a Big Deal (Since most likely will upgrade before that lol) Quality control needs to improve to prevent lemon out of Brand new sealed box lol But yes they stand beside their warrenty. Thanks Gigabyte and every one in this forum, Now finally some gaming!
;)
 
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Unfortunately that's just what happens- Postage cost is a pain.
You should get it either fixed or a like for like replacement.
 
If the warranty is for 3 years then you are guaranteed a working product for 3 years. If it breaks multiple times in those 3 years you are covered but if they replace it after 35 months with a brand new card, then that card would have a 30 day warranty (i.e. the guarantee does not start fresh with each warranty replacement).

They are unlikely to repair your specific card - for reasons of time - so you will get either a new or a refurb.

As to postage - as you said their policy is that the customer pays postage for returning. That will be the same policy in the future. Whether you get can get around it again is anyone's guess. You would be unlucky to have 2 cards fail though. worry about it if and when it happens.
 
Well they should give a New card for a new card (+ £11 aded to the cost) as to my understanding Refurbished means a used faulty card repaired and ready for consumer. But yes they should doesnt mean they would. Is EVGA>Gigabyte>MSI in terms of hardware warrenty?
 
if you had paid for the graphics card with credit card you could have claimed for it's value via credit card company even with shop going bust I had to do something like this a very long time ago when Comet went bust.

Gigabyte have done no wrong here they only have to repair or replace I know it appears wrong you are getting a refurbished unit but you still get original warranty on top so it's not case of you only get 30 days.

Regarding postage costs it is in the terms so have a look on Gigabytes site most manufacturers will state you have to cover the postage to them and they will cover it on the way back to you.

Gigabyte has 3 years from what I remember
 
In my personnel experince dreadful and I wont by a gigabyte gpu again, my friend also had a very poor experince with his old 960, however most people here have reported many good experiences.
 
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edGfaCTor said:
if you had paid for the graphics card with credit card you could have claimed for it's value via credit card company even with shop going bust I had to do something like this a very long time ago when Comet went bust.

Gigabyte have done no wrong here they only have to repair or replace I know it appears wrong you are getting a refurbished unit but you still get original warranty on top so it's not case of you only get 30 days.

Regarding postage costs it is in the terms so have a look on Gigabytes site most manufacturers will state you have to cover the postage to them and they will cover it on the way back to you.

Gigabyte has 3 years from what I remember
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I wouldn't say Gigabyte are responsibility free in this. They made a defective card and if the shop had been in business it would have returned the card as faulty stock and received a credit equal to new wholesale price.
 
alternate_UK said:
I wouldn't say Gigabyte are responsibility free in this. They made a defective card and if the shop had been in business it would have returned the card as faulty stock and received a credit equal to new wholesale price.
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Not sure what you are getting at Gigabyte has replaced/repaired his faulty card what is the problem?

They are going to cover it for another 2+ years as well.

You will find stores will sent it off so the difference here is rather going back to store and they send it off the original poster has had to do that himself.

Don't ship with Royal Mail they are over priced you can find many places online that will ship items that size/weight for around £6
 
The OP is unhappy that he will likely get a refurb card. If he had taken it back to the store he would have likely had a new card or a refund. I was merely pointing out that the OP has some justification in feeling annoyed. The refurb will likely work out just fine but if you opted for a refurb right from the start, you would have arguably paid 20% less for it.

Also companies that make you pay for RMA in the first year are a reason to have a grievance - even if it is accepted industry standard.
 
£11 is not bad for Royal Mail Special Delivery with £500 cover, I checked and compared to other couriers found that Royal Mail offered the cheapest quote. I used Parcel Monkey all the time because they offered £500 cover for £8.99 on large parcels which is the cheapest than all other couriers. You can use either P4D, Parcel2Go or Parcel Monkey to find the cheapest quote like MyHermes ParcelShop drop off service for £3.78 without cover so you can take a huge risk if you lose parcel but you will get nothing from insurance.
 
alternate_UK said:
The OP is unhappy that he will likely get a refurb card. If he had taken it back to the store he would have likely had a new card or a refund. I was merely pointing out that the OP has some justification in feeling annoyed. The refurb will likely work out just fine but if you opted for a refurb right from the start, you would have arguably paid 20% less for it.

Also companies that make you pay for RMA in the first year are a reason to have a grievance - even if it is accepted industry standard.
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I think you need to look at consumer rights act which is new name for old sales of goods act.

If it was within 30 days it is different but once you go over that mark no refund some stores offer extra service here and the other issue is the store it was purchased from went bust that is place you have agreement with so if you then go direct to manufacturer you go by their terms which has happened in this case (as a good will they could have covered shipping both ways but they do not have to)

Just go to credit card company or the people dealing with the company that went bust if you are not happy about refurb.

The refurb thing is done by all manufactures mobile phones are worst for it and not sure what you mean by 20% value different you are getting like for like with the original warranty if you purchase a refurb you do not get that it tends to be 30-60 days only.
 
I've had that happen and had to pay a lot in postage even when it was supposed to be free from a failure after RMA, their courier never delivered it because they used a place that delivers washing machines normally. I tried to pick it up from the depot but it was never taken off the truck, for a week and I found out only afterwards because nobody ever emailed me to say it was sent or gave me a reference number. A series of mix ups meant I was using a 4850 for donkeys years instead of the 7950 I had got to replace it with.
Rough time scale of my first return was 2 months, my advice to OP and the mistake I hope I learnt was to just buy a replacement and to not hold onto the RMA when you get it back. Use the opportunity to swap cards, maybe vega or volta next year whatever.
The Fan failed on the replacement I was given and then it was lost after repair as I said above for another fortnight returned back by courier, mystery cards left by courier actually were not as the house was occupied in the day. I paid for a proper courier and the card sent failed a month later. Gave up and waited for Vega with my nearly decade old 4850 still going strong luckily.
I dont blame the staff who were helpful at times just the company policy aint right, they did say they do not use that courier any more so I think they did realise no delivery attempt was made. Didnt help me though :/ If I had just fitted a 3rd party cooler to it myself I'm fairly sure I'd be using it still, it was fine apart from the fan and after RMA it declined into DOA. I've also read people say they're fine but my luck was terrible if thats true
 
I would like to see consumer laws changed which in turn would encourage better quality standards as a failed warranty would legit cost the manufacturer.

I think personally.

1 - A product brought new should be replaced with a brand new product regardless of how old it was at failure if they cannot repair the original unit.
2 - Manufacturer should always cover cost of transit both ways.

Repaired products could be sold as such on the manufacturer website.

About 10 years or so ago I had a monitor fail in its last 2 weeks of warranty, I traded it at the pickup for a refurb, so the courier picking it up also had the replacement. The replacement was a refurb, which died 3 weeks later (1 week after the warranty ended). I had a choice of accepting a refurb at pickup or getting my unit back repaired, the latter was probably the better choice but neither ideal. I picked the first as I was impatient.
 
Today (Tuesday) just got my RMA back from Gigabyte in the same box with out a prior notice/TXT was bit surprised as yesterday they said ETA this week, didnt quite expect it to popup next day. They have replaced my Card and it works as it should. Also thers few marks on back plate looks like some one opened it and also put a new S/N on it. theres glue all over PCB needs acleanup and still one side of the s/n stiker coming off. I wonder how they will look in to that if another RMA required in future. But rest of the card looks mint as mine originally was. Thanks Gigabyte.

So I guess Gigabyte UK RMA still quite good, though theres some room for improvement. I would give them 4.5 out of 5 this time. But same time I hope I dont have to go through RMA again. Thanks Gigabyte and every one in this forum, Now finally some gaming!
 
Possibly things changed over the years because now it took them 1 month to figure out that my GPU is really faulty and needs replacement.
Now they say it is up to 2 weeks more to wait for a replacement.
This was my last Gigabyte purchase.
 
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