Got the sack.
- Thread starter BYTEr
- Start date
Well, I literally only have to pay for my phone contract (£35) and my bank account (£12.95) a month and I have about £50 left from this month and should still be getting at least £350 from this month and I'm guessing maybe a little extra from earning holiday or something? The rest I need to pay for is paying my mum back as she paid annually for my car insurance as it worked out cheaper and so I pay her back and she's already said pay it back when you can etc so I think I'll be alright money wise, I was planning on going to the dentist and opticians soon as I have a bit of toothache sometimes and I think I might need glasses (or be on the computer less
) so I might have to borrow more money from my mum but she'll be alright as she'll just add it to the debt I owe her anyway.
Eggface.
He'd have a case if he was sacked for being one.
call centre jobs = the worst jobs ever! Worked in two since leaving school and would never go back to one! Staff up their own arse thinking they're high and might... scum!
But yeah, anyway... I think you could appeal it but I think they were just looking rid of you to be honest.
But yeah, anyway... I think you could appeal it but I think they were just looking rid of you to be honest.
I would be tempted to get legal advice, it does sound like a very weak reason for dismissal. Also, I'd be surprised if proper proceedure has been followed, sacked immediately after an initial meeting? Sounds cowboy.
As other people are saying, this is probably a blessing in disguise, and you will find something better. However at the moment you are being left high and dry, personally if it were me I'd be looking for unfair dismissal and a cash payout for that. It sounds to me like you would be unable to go back due a hostile working environment so that is the best that you could hope for.
Goodluck dude.
As other people are saying, this is probably a blessing in disguise, and you will find something better. However at the moment you are being left high and dry, personally if it were me I'd be looking for unfair dismissal and a cash payout for that. It sounds to me like you would be unable to go back due a hostile working environment so that is the best that you could hope for.
Goodluck dude.
On a similair note i was sacked from my supervisors job with B and M after 9 months- no reason other than unfir for the job! (ive been in retail managemnt for many years) no training or support from my management team- just walked to the door
I contacted cab who said it might be worth trying for wrongful dismissal, other than that you can do nothing. glad to be out of that dump though.
I contacted cab who said it might be worth trying for wrongful dismissal, other than that you can do nothing. glad to be out of that dump though.
Find out what their disciplinary procedures are. I'm fairly certainly there'll have rules about it having to follow a 3 strike system. All the call centres I know here have that rule.
If that's the case, and you were brought in and terminated on the spot. Without any form of investigation. Then you have grounds for an appeal based on unfair dismissal.
Problem with call centres, are that they basically take advantage of young people. They do this sort of thing a lot, but as no one complains they get away with it. A friend of mine was terminated a few months ago due to call some girl a **** on facebook. The manager there happened to be having an affair with her.
So, he's going to tribuneral start of next month to contest it.
First this is to get a copy of their disciplinary procedures. Then go to citizens advice, and find out what they have to say.
Sorry to hear that mate! Was actually looking at applying for a call centre job myself - just part time. Slightly put off now with everyone slating at how bad of a job it seems to be..
It really depends on the company though.
I would be pretty sure if you actually fight you will win. Unless you actually swore at and abused a customer on the phone they'll fail to demonstrate Gross Misconduct. The bar for that is pretty high.
You could probably successfully pursue a claim for unfair dismissal against them.
You could probably successfully pursue a claim for unfair dismissal against them.
Soldato
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Yeah I would write immediately to the head of department saying that you believe you have been unfairly dismissed.
Ask for a copy of the staff handbook and request that they send you written confirmation of the reason for your dismissal and any evidence they have.
You could be a real pain and send that a statuatory disclosure notice (I forget the exact name sorry) where they have to send you a copy of absolutely everything they have recorded about you. HR records, emails everything. Failure to comply is demmed very very bad on the company and I believe falls under a failure to comply with the DPA.
Normally for anything like this you are given a formal letter inviting you to the hearing and (24 hours notice) allowing you to bring a colleague/union rep as witness. Most tribunals are lost not on what they did but if they followed their own process and that it has to be reasonable. I would suspect even in Gross Misconduct you should get 24 hours notice and bring a friend along letter unless it was witnessed by a very senior member of staff.
Ask for a copy of the staff handbook and request that they send you written confirmation of the reason for your dismissal and any evidence they have.
You could be a real pain and send that a statuatory disclosure notice (I forget the exact name sorry) where they have to send you a copy of absolutely everything they have recorded about you. HR records, emails everything. Failure to comply is demmed very very bad on the company and I believe falls under a failure to comply with the DPA.
Normally for anything like this you are given a formal letter inviting you to the hearing and (24 hours notice) allowing you to bring a colleague/union rep as witness. Most tribunals are lost not on what they did but if they followed their own process and that it has to be reasonable. I would suspect even in Gross Misconduct you should get 24 hours notice and bring a friend along letter unless it was witnessed by a very senior member of staff.
under 12 months in the job you dont have a leg to stand on, they can do what they like as you have no employment rights, all the posters going on about unfair dismissal are having a laugh if they think you could bring this to a tribunal
please dont take the advice of the last 2 posters going on about statutory dismissal process it doesn't apply until you have worked there for 12 months
please dont take the advice of the last 2 posters going on about statutory dismissal process it doesn't apply until you have worked there for 12 months
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From what you've said in this thread it would appear you swore after the customer was off the phone, if this was the case then certainly whoever reported it may have either been
a) offended by the swearing or
b) thinking you were swearing at a customer
For the first I would expect a warning and for the second I would understand gross misconduct + sacking at that point. I would be wanting the exact reason and circumstances behind why you've been sacked. If they come back with you swore at a customer then if you didn't by all means fight you're corner.
You haven't done yourself any good however in simply accepting it at the time and not questioning it further.
a) offended by the swearing or
b) thinking you were swearing at a customer
For the first I would expect a warning and for the second I would understand gross misconduct + sacking at that point. I would be wanting the exact reason and circumstances behind why you've been sacked. If they come back with you swore at a customer then if you didn't by all means fight you're corner.
You haven't done yourself any good however in simply accepting it at the time and not questioning it further.
Exactly, contact centre work can be utterly horrendous or genuinely rewarding - it all depends on the company's approach.
Soldato
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Really? No offence meant here but do you have any proof that call centre work can be rewarding? I've done it myself and now I swear I'll clean the deep fat fryers at MacDonalds with my fingernails and toothbrush before I'll work in a call centre again!
I honestly cannot think of a more soul destroying job than call centre operator!
Yeah, I have been doing it for the last 5 years. I've also worked in a horrendous call centre. You just need to be in the right centre, in the right role.
is it gross misconduct to swear? if the customer had already hung up whatsw the issue?
if people in our office got sacked for swearing the place would be empty by lunch time... I'd have been sacked at least 10 times today... and today was a good day...
Soldato
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- On the forest moon Endor
In my previous post I admit I was only going by my own experiences of this type of working environment and what others have said / typed through word of mouth and on these forums. The general consensus seems to say this is one of the most unrewarding, crappy jobs you can possibly do. It would seem you have found your niche and are quite happy so I wish you all the best in your role
Back on topic - OP it does seem rather harsh to be sacked over what appears to be such a trivial matter. In my opinion you can look at this two ways:
1) You can either decide that you've been treated unfairly, argue and present your case in a polite but valid manner and follow the process in order to establish a resolution which is to your satisfaction.
2) You can decide to say **** them, cut your losses and seek alternative employment with an employer that is prepared to treat their staff in a more proffessional manner ie not agency.
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