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GPU arrived without seal..?
- Thread starter sonne
- Start date
Soldato
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- 29 Sep 2010
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As long as it's still got full warranty and works as it should I couldn't care less, i'm a pretty laid back person though. 
Don't know where half of you lot have been shopping but if a high value product is not sealed i will not buy it, 99% of manufacturers seal products to prevent this type of thing happening or products getting stolen.
If you send an item back to any out let they can not sell that item as new the seal has been broken, so my question is if Oc are selling items that aren't sealed how do we as customers know they aren't replacements? you gotta remember a lot of the members here return there cards within the 14 days if there not good clockers.
So what actually happens to these cards because they can't send them back under the problem they don't over clock very well.
An just to add every ATI card ive bought has been in a static back, my 7800 wasn't but the box was sealed.
If you send an item back to any out let they can not sell that item as new the seal has been broken, so my question is if Oc are selling items that aren't sealed how do we as customers know they aren't replacements? you gotta remember a lot of the members here return there cards within the 14 days if there not good clockers.
So what actually happens to these cards because they can't send them back under the problem they don't over clock very well.
An just to add every ATI card ive bought has been in a static back, my 7800 wasn't but the box was sealed.
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I have had a number of cards where the box was not sealed both from OCUK and competitors. They usually come in an antistatic bag however. I have also had cards that have had the box seals broken presumably to add game codes etc as these often don't come from the manufacturer. Never had any of my cards dirty or obviously used though.
/Salsa
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under law any product that is returned to the retailer under DSR needs to be returned in AS NEW condition.
This does not need to include any seals however does need to include any documentation and cables in an AS NEW state.
The product that is returned in an AS NEW state then can be resold as a NEW product.
Any products that are returned in less than a AS NEW state can have a % charge applied therefore customer only reciving a part refund. These items would then be sold as A-Grade stock or B-Grade stock depending on the extent of damage of missing material.
Any item that is received as DOA ( Dead on Arrival ) is NOT returned under DSR but rather returned under warranty. The customer will then be sent out a replacement stock item with the faulty product being returned to the manufacturer.
Items such as motherboards and Graphic cards can be sent to a customer without a seal. This can be down to a few different reasons.
1 ) Returned AS NEW STOCK
2 ) Retail or OEM Bios update. As stock is bought by a retailer critical bios updates may be released. The retailer then will apply the bios update to the board thus breaking the seal. This product will still be sold as a NEW product.
So for me as long as everything is there... cables, books, games codes, static back or anti static packaging then im happy. If a new bios has been put on it then im even more happy knowing that I have bought a product from the retailer that is full up today and they the new bios update it covered by the Warranty of the Product.
Different story is there was something missing or if the product inside the box was dusty or dirty as that simply should not be but so what if the seal is broken as long as every is immaculate then as far as I am concerned im getting what I paid for.
This does not need to include any seals however does need to include any documentation and cables in an AS NEW state.
The product that is returned in an AS NEW state then can be resold as a NEW product.
Any products that are returned in less than a AS NEW state can have a % charge applied therefore customer only reciving a part refund. These items would then be sold as A-Grade stock or B-Grade stock depending on the extent of damage of missing material.
Any item that is received as DOA ( Dead on Arrival ) is NOT returned under DSR but rather returned under warranty. The customer will then be sent out a replacement stock item with the faulty product being returned to the manufacturer.
Items such as motherboards and Graphic cards can be sent to a customer without a seal. This can be down to a few different reasons.
1 ) Returned AS NEW STOCK
2 ) Retail or OEM Bios update. As stock is bought by a retailer critical bios updates may be released. The retailer then will apply the bios update to the board thus breaking the seal. This product will still be sold as a NEW product.
So for me as long as everything is there... cables, books, games codes, static back or anti static packaging then im happy. If a new bios has been put on it then im even more happy knowing that I have bought a product from the retailer that is full up today and they the new bios update it covered by the Warranty of the Product.
Different story is there was something missing or if the product inside the box was dusty or dirty as that simply should not be but so what if the seal is broken as long as every is immaculate then as far as I am concerned im getting what I paid for.
Unfortunatly (and I have no idea how OcUK operates) quite a few places just put as new DSR returns straight back into A stock without checking the contents. (seen a few hilarious (not for the customer) outcomes of this at a place I used to work).
RE: GPUs not being shrink warpped, it happens a lot (not that its a good thing) so its not like the OP got a one off used card sent out as new, chances are its a brand new untouched card and has never been shrink wrapped.
RE: GPUs not being shrink warpped, it happens a lot (not that its a good thing) so its not like the OP got a one off used card sent out as new, chances are its a brand new untouched card and has never been shrink wrapped.
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Which part of the Distance Selling Regulations refers to "AS NEW"?
If the consumer hasn't taken reasonable care of the goods then they would lose the protection afforded by the regulations and wouldn't have to be refunded anything.
At their discretion the supplier may offer them a reduced refund accept the goods back.
On your reference to
If the consumer hasn't taken reasonable care of the goods then they would lose the protection afforded by the regulations and wouldn't have to be refunded anything.
Never said that the retailer HAD to.... simply said that they can do. If the consumer does not take reasonable care of the product the retailer can refuse the product back full stop if they wanted to.
If the consumer hasn't taken reasonable care of the goods then they would lose the protection afforded by the regulations and wouldn't have to be refunded anything.
Never said that the retailer HAD to.... simply said that they can do. If the consumer does not take reasonable care of the product the retailer can refuse the product back full stop if they wanted to.
Soldato
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- 19 Oct 2008
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Interestingly law isn't it. If you tried to sell this 'as new' part on Ebay you have to list it as used which therefore affects the price. I once had an issue listing an 'as new' part because I also stated it had been used and Ebay word checking picked up on this as a conflict and would not let me use the wording 'as new' or 'new'.
Any graphics card returned under DSR has likely been used for at least a few days and therefore is used. How it looks and the contents of the returned item also has no relevance to it's internals (has it been an OC experimenting part for the last two days for example?). As stated i have had no problem with OCUK parts but if I bought an expensive card and found seals broken etc I wouldn't be happy. So law protects the first buyer but then opens up the potential to other buyers of buying previously used parts paying full price and of course the higher risk of failure (if for example someone had been OCing the heck out of it).
Personally I only ever return products if they don't work, not after just trying out etc, and think those who return items when fully working should be charged which should allow the retailer to sell on as used part (at a cheaper price as customer who returned would have been charged x amount).
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Associate
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Different manufacturers vary. Some seal the boxes, some seal the bags inside the boxes, some do on some cards and differently on others.
In my experience, and this is having hundreds of graphics cards pass through my hands to customers, Sapphire are the worst. They put a tiny seal on the box, but the glue they use on the seal is awful. It'd barely stronger than a post-it, and so invariably comes lose in transit or in the warehouse. Which has sometimes resulted in me getting a box of their cards through to show the customer that this is how they arrive to us.
In my experience, and this is having hundreds of graphics cards pass through my hands to customers, Sapphire are the worst. They put a tiny seal on the box, but the glue they use on the seal is awful. It'd barely stronger than a post-it, and so invariably comes lose in transit or in the warehouse. Which has sometimes resulted in me getting a box of their cards through to show the customer that this is how they arrive to us.
Soldato
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I don't think people dance on carpets whilst holding graphics cards.
All cards I've bought from OcUK have still had the sealed antistatic bag around the card. I don't think I've ever had a "sealed" box though, but I'm not bothered as long as it is actually new.
Associate
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- 31 Mar 2012
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I have bought many new GPUs from OCUK and other competitors. Never had a sealed antistatic bag.
Makes zero difference. It is new. It is under warranty. If it is broken, you get another.
Makes zero difference. It is new. It is under warranty. If it is broken, you get another.
Soldato
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- 27 Feb 2012
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Some people get really rather angry over a bag/box not being sealed? 
I don't think my last 5 card purchases have been sealed, they all worked fine. OCUK is a reseller, if the card was dirty/damaged and or unsealed that is how it was sent to OCUK, drop a note if you're unhappy, i'm sure they'll sort you out.
I don't think my last 5 card purchases have been sealed, they all worked fine. OCUK is a reseller, if the card was dirty/damaged and or unsealed that is how it was sent to OCUK, drop a note if you're unhappy, i'm sure they'll sort you out.
Soldato
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I don't even expect it to work, just honour the warranty if it's broken. I must just be easy going
I bought a B-Grade 560Ti the other week...completely different cooler than was advertised (worse) did i send it back? Nope, gave it a quick clean and slapped it on my test bench to see how it clocked.
Soldato
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This should be enough seal for you.
If you don't have evidence then you shouldn't really be casting aspersions about companies business practices.
there has been a few times i have bought a graphics card brand new retail and the box has been opened, even the plastic has been opened that the graphics card was in.
who is doing this cause is sure is not the manufacturers.
there has been a few times i have bought a graphics card brand new retail and the box has been opened, even the plastic has been opened that the graphics card was in.
who is doing this cause is sure is not the manufacturers.
Soldato
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I bought a gtx 480 soc a while ago and it came unsealed and had finger marks all over it from ocuk. Never had that issue with anywhere else I have bought from, and due to my experience along with reading numerous other similar events I chose to buy 3x gtx 760s elsewhere yesterday.
Soldato
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Have all the posts you've read been like yours? Just words...no follow ups, no messages left in the CS and no returns, just "this has happened" because this could be classed as defamation.