GPU Rma Issue

Dtshaw · 26 Apr 2019 at 15:01

Hey,

I have recently sent back a 1070ti gaming X to a certain company in bolton due to excessive coil whine. They asked me to send videos of it before i sent it back and the guy did indeed confirm it had excessive coil whine.

I have tried 3 different PSUs on it, two different systems and so forth and now they insist it has no fault. I am somewhat baffled and at a loss as what to do now as it seems they want to "send it back" to me.

The following videos are here...

https://www.youtube.com/watch?v=FXoDcnh9mNA&feature=youtu.be
https://www.youtube.com/watch?v=FXoDcnh9mNA&feature=youtu.be
https://www.youtube.com/watch?v=5AMMXVmlKkM&feature=youtu.be

I am somewhat at a loss as what to do now. If anyone has any ideas, would truly be appreciated..

Freddie1980 · 26 Apr 2019 at 15:16

Just a thought but I had coil whine on my GPU when it was new, I read that one way of eliminating it was to stress your GPU for a long period of time. So one evening I left my computer running the heaven benchmark in a constant loop overnight and to my surprise by the morning it actually worked and the coil whine was gone.

Dtshaw · 26 Apr 2019 at 15:23

I assumed the same thing a while back and it's still the same as when i first purchased it. I kept telling myself "Oh, it will go eventually if i break it in enough" as is with most cards i had but unfortunately the problem remained.

Webzta · 26 Apr 2019 at 15:41

Why do they want to send it back to you?

Dtshaw · 26 Apr 2019 at 15:52

It apparently has no fault even though they asked me for those videos before i sent it and he agreed it was bad hence why i was asked to send it back. I wouldn't mind a bit of coil whine but once it gets to start loud even at 60 fps and 90-120.. it's a little absurd...

Webzta · 26 Apr 2019 at 15:53

Argue the case with them, assume you have an email chain. Hopefully they will just agree to replace..

Kelt · 26 Apr 2019 at 15:55

Oh, "that" company again.

Don't people know not to buy from them?

Such a Scam of a company, and I know this from personal experience.

Dtshaw · 26 Apr 2019 at 15:59

Webzta said:
Argue the case with them, assume you have an email chain. Hopefully they will just agree to replace..

Oh, i intended to... i have no intention of backing down and yea... Scam company indeed.. i had this exact same issue years ago with a PSU they sent me and did the exact same thing. I assumed they had changed but apparently not..

ancientmariner · 26 Apr 2019 at 17:56

Kelt said:
Oh, "that" company again.

Don't people know not to buy from them?

Such a Scam of a company, and I know this from personal experience.

Same, never again.

MeddlE · 26 Apr 2019 at 20:24

Scum that lot are, will never buy from them again even if they are the only place to get something.

tyler_jrb · 26 Apr 2019 at 20:34

It depends on on policy as with most manufacturers coil whine isn’t described as a fault as the card itself still functions as intended all be it with that noise.

It also depends on how they have tested the card. For example 4k 60hz maxed running the card as hard as possible will be much quieter than a higher refresh monitor.

djshauny1 · 26 Apr 2019 at 20:39

What company was it?

Double07 · 26 Apr 2019 at 21:08

google and you'll find out pretty easily, not many PC re-sellers in Bolton that are big enough to come up so high on the results. I did actually stop using them for years but I just bought some stuff recently as I had actually forgetting how bad they had been in the past, hopefully Ill be all right this time as it was only stuck that either works or is broken so no scope for 'interpretation'

kazuya1337 · 26 Apr 2019 at 21:38

I did a quick scan of the internet and I agree.

TangoEchoAlpha · 26 Apr 2019 at 21:50

Having scanned this thread, reminds me of why I will only buy my components from OCUK

Double07 · 27 Apr 2019 at 00:02

TangoEchoAlpha said:
Having scanned this thread, reminds me of why I will only buy my components from OCUK

I was trying to be slightly more subtle

haha.

Dtshaw · 27 Apr 2019 at 00:25

tyler_jrb said:
It depends on on policy as with most manufacturers coil whine isn’t described as a fault as the card itself still functions as intended all be it with that noise.

It also depends on how they have tested the card. For example 4k 60hz maxed running the card as hard as possible will be much quieter than a higher refresh monitor.

I'll ask of their testing methology.. it's just amusing one of their staff asked for the videos before starting the RMA and only once i provided them that he agreed it was unacceptable. I even capped Dota 2, WoW, etc to 4k 60hz fps via Nvidia inspector and still sounded horrible. I would not mind if it was say.. 300+ fps but if we're talking 60-140. It's kinda a joke.

All in all, i'll keep pushing them and remember never to use them again. ^_-

Vexr · 27 Apr 2019 at 08:03

Appreciate the first hearing of coil whine.
There's also this from linus:
https://www.youtube.com/watch?v=HP73edpQwgc

Never heard coil whine before in person but can now understand why it ****** people off.

Apone70 · 27 Apr 2019 at 15:38

That would do my head in

Dtshaw · 27 Apr 2019 at 16:06

Apone70 said:
That would do my head in

It really does!! I like to optimize my system to be quiet and soon as you load any game or even benchmark... well safe to say it's super instrusive and guarantee headache..