Graphics Card Warranties (UK Only) - Let's see how good they really are!

Gibbo · 2 Feb 2011 at 23:30

OcUK also handles XFX warranty for 2yrs as well, so 3-5 days.

j.col · 2 Feb 2011 at 23:30

i have a XFX hd4770 (bought from a competitors site ) in my kids pc, lets hope nothing happens

i have already expierenced the XFX customer service before, and it is not to be recommended

kristmace · 3 Feb 2011 at 08:32

Great list. Always good to know.

Monkey Puzzle · 3 Feb 2011 at 08:37

Should keep a list like this as a sticky. Very useful.

EdgeDs · 3 Feb 2011 at 08:45

Very good list I kind of hope Asus does have a good RMA as I have just ordered a graphics card made by them, with luck though it will be something that I never have too use.

Predicament · 3 Feb 2011 at 08:47

rly great list
gotta keep that in mind when I order in March/April

tavidoru · 3 Feb 2011 at 09:11

I have a 4890(http://www.sapphiretech.com/presenta...000101&pid=298) bought in September 2009 .Explain to me one thing this card always had 2 year warranty right? cause I phoned OcUK like 3 times and they said that it has no more warranty.

Can anyone please answer to this ? I would appreciated,thanks.

tavidoru · 3 Feb 2011 at 14:17

anyone?

CraigN · 3 Feb 2011 at 14:21

anything over 1 year with Sapphire you have to goto them direct and RMA to Hungary. Read the OP !

tavidoru · 3 Feb 2011 at 14:41

OK thanks for the info
Can anyone give me a guide what I should to to get in touch with sapphire and sent my card to them?
Cause i have no idea were to start

mattup · 3 Feb 2011 at 14:50

I have sent back an MSI FROZRII 470 to OCUK the card was less than 2 months old!
They have confirmed that the card is faulty and sent it to MSI for repair or replacement.
I have been told it could take upto 28 days for a replacement!

Would you call that good customer service?

Matt

Sean_UK · 3 Feb 2011 at 15:26

ASUS monitor broke 19 days before the 3 year warranty was up, so quick phone call to ASUS resulted in following day collection of broken monitor, and further 4 days later the replacement was dropped off! So at least ASUS seem efficient when it comes to monitor RMA's...

Only experience I have with gfx card RMA's was back when my brothers BFG GTX285 OCX died after few weeks, OcUK dealt with RMA fast and replacement card worked fine.

Nelly · 3 Feb 2011 at 17:28

mattup said:
I have sent back an MSI FROZRII 470 to OCUK the card was less than 2 months old!
They have confirmed that the card is faulty and sent it to MSI for repair or replacement.
I have been told it could take upto 28 days for a replacement!

Would you call that good customer service?

Matt

28 days is the maximum an RMA should take on computer hardware, it still sucks considering if you send something direct to Gigabyte in Milton Keynes, you will get a replacement back within another 2 days.

Let us know how long it takes in this thread, thanks.

zia · 3 Feb 2011 at 17:49

In three days i've only got one response from ASUS regarding my gpu rma,which was stupid link to site that doesn't even deal with asus rma now..the uk asus support site only deals with notebook,lcd Rma's.

zia

Bane · 3 Feb 2011 at 18:35

I read or was told this years ago, so it would be handy if anyone can confrim.

HIS used to do manufacturer warranty from date card was made instead of date you bought it.

mattup · 3 Feb 2011 at 19:58

Nelly said:
28 days is the maximum an RMA should take on computer hardware, it still sucks considering if you send something direct to Gigabyte in Milton Keynes, you will get a replacement back within another 2 days.

Let us know how long it takes in this thread, thanks.

Yes I will definitely share my experience here.

I would have thought that OCUK would have replaced the card to be honest!

We live and learn.

Matt

markiejt · 5 Feb 2011 at 03:38

Sent my ocuk value card back for rma to overclockers this week. It's a inno 3d 460. What they don't say is that you send to them who send to inno to repair which can take 28 days. Sucks a little

Aedus · 5 Feb 2011 at 03:51

Wow, I didn't realise Gigabyte was in MK, I live 20 minutes drive away. I could drop anything off myself if I ever got problems

suj999 · 5 Feb 2011 at 03:51

hmm.. good list.. but best these rules are always not kept.. I bet at time OCUK would send cards back to mafuc and it would take ages..

.temp · 5 Feb 2011 at 04:31

I didn't realise XFX was only lifetime in the USA, that was the only reason I was buying their cards....I hope my card is alright when I get home. It's 2 years old in April....what happens after that?