Graphics Card Warranties (UK Only) - Let's see how good they really are!

[Nelly]

UK Palit rep is telling me 2yr, so guess its a regional thing, I shall highlight it as an issue when I fly to Asia in a few weeks whilst drinking beers with them and offering to spend a few million with them to see if they want to make it 3yr in the UK too.

I thought with Guru3D the dude who owns it being based in Europe it was for here. Ahh, okay I'll change it back for now.

Well you need to removed ASRock from the list as AMD banned ASRock to sell Phantom Gaming X graphics cards in Europe.

https://www.computerbase.de/2018-05/asrock-phantom-gaming-verkauf-europa/

Wow Cheers for the info, I'll take them off the list. H'mm, I wonder if this has something to do with EU branding laws? Gainward have a Phantom series still don't they, I wonder if it's something to do with this? I think I remember Gibbo saying a few year back that GALAX wasn't allowed to use the name in Europe due to Samsung and the Galaxy branding and had to revert to KFA2?

 

[Journey]

I thought with Guru3D the dude who owns it being based in Europe it was for here. Ahh, okay I'll change it back for now. Wow Cheers for the info, I'll take them off the list. H'mm, I wonder if this has something to do with EU branding laws? Gainward have a Phantom series still don't they, I wonder if it's something to do with this? I think I remember Gibbo saying a few year back that GALAX wasn't allowed to use the name in Europe due to Samsung and the Galaxy branding and had to revert to KFA2?

Do Palit not own Gainward still?

EDIT: Also Palit, own Galaxy/Galax, and therefore KFA.

 

[AthlonXP1800]

Do Palit not own Gainward still?

EDIT: Also Palit, own Galaxy/Galax, and therefore KFA.

No you got it all mixed up.

Palit Microsystems Ltd and Galaxy Microsystems Ltd has no connection to both companies.

Galaxy Microsystems Ltd is a Hong Kong company founded in 1994 as computer parts distributor actually owned Galaxy, Galax and KFA2 brands.

http://www.eulerhermes.hk/en/credit-insurance/case-studies/Pages/Galaxy-Microsystems.aspx

Palit Microsystems Ltd is a Taiwan company founded in 1988 as graphics card manufacturer owned Daytona, Gainward, Galaxy, Palit, Vivkoo, Yuan and XpertVision brands, Palit is the world largest graphics card manufacturer today.

https://en.wikipedia.org/wiki/Palit_Microsystems

 

[Journey]

No you got it all mixed up.

Palit and Galaxy has no connection to both companies.

Nope, I didn't. Galax is owned by Palit Microsystems. Pretty much any article mentioning Galax, mentions Palit as the parent company, and if you look a bit further you'll see that Palit bought Galaxy outright in 2008.

 

[AthlonXP1800]

Nope, I didn't. Galax is owned by Palit Microsystems. Pretty much any article mentioning Galax, mentions Palit as the parent company, and if you look a bit further you'll see that Palit bought Galaxy outright in 2008.

Nope you got it all mixed up again.

I been googled for an hour found absolutely nothing about Galax is a division of Palit or ever mentioned Galax is wholly owned by parent company Palit on either Galax or Palit website. On Gainward website mentioned Gainward is belong to Palit.

In 2008 Palit acquired Galaxy Technology, not Galaxy Microsystems Ltd.

http://hexus.net/tech/news/graphics...laxy-technology-one-less-partner-worry-about/

 

[Journey]

Nope you got it all mixed up again.

I been googled for an hour found absolutely nothing about Galax is a division of Palit or ever mentioned Galax is wholly owned by parent company Palit on either Galax or Palit website. On Gainward website mentioned Gainward is belong to Palit.

In 2008 Palit acquired Galaxy Technology, not Galaxy Microsystems Ltd.

http://hexus.net/tech/news/graphics...laxy-technology-one-less-partner-worry-about/

First line of text from Anandtech news article in 2017

"
Palit Launches GeForce GTX 1070 for Mini-ITX PCs with GALAX and KFA2 Brands
Palit has quietly released a GeForce GTX 1070-based video card for Mini-ITX systems under the GALAX and KFA2 brands. The product uses”

The are plenty other mentions easily found, so I'm not quite sure why you couldn't find them.

 

[AthlonXP1800]

First line of text from Anandtech news article in 2017

"
Palit Launches GeForce GTX 1070 for Mini-ITX PCs with GALAX and KFA2 Brands
Palit has quietly released a GeForce GTX 1070-based video card for Mini-ITX systems under the GALAX and KFA2 brands. The product uses”

The are plenty other mentions easily found, so I'm not quite sure why you couldn't find them.

That is false or typo and spread misinformation so Anandtech and others are confused with 2 companies Galaxy Technology Limited and Galaxy Microsystems Limited, it is not the proof I am look for Palit acquired Galaxy Microsystems Limited. All these information can only be found in companies registers. D&B Hoovers is a good site with access to companies registers database worldwide, I found informations about Gainward, XpertVision, Palit Microsystems Limited and Galaxy Microsystems Limited.

http://www.hoovers.com/company-information/cs/company-profile.xpertvision_gmbh.148d8d1aeb0d7bee.html
http://www.hoovers.com/company-info...le.gainward_europe_gmbh.e22bf9d4de2fb3e8.html
http://www.hoovers.com/company-info....palit_microsystems_ltd.f80eec4e45492e38.html

Above filings confirmed Palit Microsystems Limited is a parent company, Gainward and XpertVision are subsidiary of Palit Microsystems Limited which Palit is ultimate parent company.

http://www.hoovers.com/company-info...xy_microsystems_limited.1023a531b4610f74.html

Above link confirmed Galaxy Microsystems Limited is an independence company, it have no relation to Palit Microsystems Limited so Palit did not acquired Galaxy Microsystems Limited and Palit did not owned Galax and KFA2 brands.

 

[T.Kay]

Hey guys, is the warranty stuff still all accurate date for today?

 

[DragonQ]

Hey guys, is the warranty stuff still all accurate date for today?

The stuff in the first post? No.

 

[T.Kay]

The stuff in the first post? No.

Oh okay, do you which brands are considered good now? And which ones to avoid?

 

[Nelly]

The stuff in the first post? No.

Which ones are inaccurate? I'll update the information, thanks.

EDIT: As far as I can see the only alteration is to the EVGA Guest RMA, I'll update that this evening >> https://www.overclock3d.net/news/gp..._-_only_registered_cards_can_receive_an_rma/1

 

[Nelly]

I've updated the front page again - previous update was around 4 months ago. If you can see anything that needs altering or you have any new RMA experiences then please let me know on here and I'll change it thanks.

1. Updated Zotac RMA as per this thread >> https://forums.overclockers.co.uk/threads/zotac-rma-experience.18827977/
2. Updated EVGA, added more RMA info also no more guest RMA >> https://www.overclock3d.net/news/gp..._-_only_registered_cards_can_receive_an_rma/1

 

[TNA]

I've updated the front page again - previous update was around 4 months ago. If you can see anything that needs altering or you have any new RMA experiences then please let me know on here and I'll change it thanks.

1. Updated Zotac RMA as per this thread >> https://forums.overclockers.co.uk/threads/zotac-rma-experience.18827977/
2. Updated EVGA, added more RMA info also no more guest RMA >> https://www.overclock3d.net/news/gp..._-_only_registered_cards_can_receive_an_rma/1

Thank you

 

[Nelly]

Update today from Gigabyte, I'll update the list. Link >> https://forums.overclockers.co.uk/posts/32093283/

The official GIGABYTE UK RMA turn around time is 14 working days, we often process returns faster than that. It does in some cases take longer if we need to swap the product and we don't have RMA buffer in stock, if that happens we will mail and tell the people that returned it to us.
If any of you have issues I try and help where I can, you can also mail [email protected]

 

[AMDPower]

nice post nelly buy what would also be great to add would be whether a company allows transferable warranty or not, if a receipt is required to claim warranty and which will do warranty from the date of manufacture even if you dont have a receipt.

zotac warranty is only with original retailer in the first year i believe and then with them after that, palit both years is with original retailer and not dealing with them directly.

I believe gigabyte, Asus and MSI all do warranty from date of manufacture if receipt is not presented. Zotac and palit do not, because i asked them recently.

evga do but require now a receipt of purchase of the second hand card, so if you buy the card on the forum no warranty if you buy the card second hand on lets say an certain auction site, then you get a receipt of payment which they will accept, i think all cards bought after March 2018 require this.

Nvidia avoid like the plague if buying second hand card, they will not deal with anyone but original owner.

 

[Nelly]

nice post nelly buy what would also be great to add would be whether a company allows transferable warranty or not, if a receipt is required to claim warranty and which will do warranty from the date of manufacture even if you dont have a receipt.....

Hey, thanks for the input. Good idea, I'm still working on it, but will update it soon.
____________________________________________________________________________________________________

Just to backup Inno3D length to process an RMA. See this link >> https://forums.overclockers.co.uk/posts/32107179/

I had the same card but a chip blew on mine, returned to ocuk and they sent back to inno 3d, who took over a month to repair so got a refund and bought a new card, great service from ocuk but not great from inno3d

 

[Flat5]

From my experience, Gainward/Palit should be firmly in the red zone!

I purchased a Gainward GeForce GTX 1070 Phoenix http://www.gainward.com/main/vgapro.php?id=983&lang=en for about £300 from a competitor starting with 'S' in June 2017. It has a 2 year warranty.

The card stopped working in August 2018 (after 14 months of home and gaming use) and was returned to the retailer under warranty.

After a series of emails from me, last week (over THREE months later) the retailer finally emailed me to inform me that the graphics card cannot be replaced as the exact model card is no longer available! They have offered 50% of the purchase price as a refund. According to them this is in line with UK consumer law and they will not budge.

This means I will have paid £150 to "rent" a card for a year, and now have to fork out for another new one. This seems crazy to me - I would expect a graphics card to last for years!

So what's the use of a warranty at all? Given that this card is still under warranty, surely is it possible for it to be replaced with an equivalent 1070 card (of which there are many) if the exact model is not available?

I've emailed Gainward/Palit support, hoping they can help. If anyone has a link to the details of the Gainward warranty I've love to see the details, I can't seem to find it. Any other suggestions gratefully received, I'm hopping mad about this

 

[Poneros]

According to them this is in line with UK consumer law and they will not budge.

They are just hoping you'll cave & not make a fuss about it. Without a doubt they are in the wrong here, legally. In these situations you have to be relentless & ruthless, but cooler than a cucumber. They will give in eventually, just got to make sure to keep escalating in every way possible.

 

[Flat5]

They are just hoping you'll cave & not make a fuss about it. Without a doubt they are in the wrong here, legally. In these situations you have to be relentless & ruthless, but cooler than a cucumber. They will give in eventually, just got to make sure to keep escalating in every way possible.

So far I've been in touch with their support team, their customer service team, their returns manager. Their customer service said "Your query had been passed over to the returns manager to make the final decision. I can see that unfortunately this is all we can offer you, to complete your return. We can fully understand your frustrations in this matter and we do send our sincere apologies for the delays you have experienced."

So ignoring the corporate blah blah they are telling me to sod off - and these are the people responsible for good customer service!

I'm not sure how I can escalate it further with the retailer, so next stop I guess is the manufacturer for the warranty details, the European Consumer Centre for my statutory rights (I'm in Ireland), and maybe Trustpilot or something social to try and pressure them into doing the right thing. Any ideas welcome for how to escalate further

 

[momo56]

So far I've been in touch with their support team, their customer service team, their returns manager. Their customer service said "Your query had been passed over to the returns manager to make the final decision. I can see that unfortunately this is all we can offer you, to complete your return. We can fully understand your frustrations in this matter and we do send our sincere apologies for the delays you have experienced."

So ignoring the corporate blah blah they are telling me to sod off - and these are the people responsible for good customer service!

I'm not sure how I can escalate it further with the retailer, so next stop I guess is the manufacturer for the warranty details, the European Consumer Centre for my statutory rights (I'm in Ireland), and maybe Trustpilot or something social to try and pressure them into doing the right thing. Any ideas welcome for how to escalate further

If it's the store I am thinking of (4 letters) have a moan on their facebook. I did the same when they sent me a 'new' power supply that had all the seals broken and fingerprints all over. One post on their facebook page and the PSU magically developed a fault in their testing which meant I got the full refund.

Seems to be the norm, another store beginning with'e' gave me a partial refund on an 11 month motherboard even though they had the exact same model in stock.