Green Screen

Luke Burton

Luke Burton

Luke Burton

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Joined
20 Feb 2011
Posts
63
Hey guys,

I am wondering if there is anyone who can help me with this. I built my PC about 2 years ago (max) and in the last 2months or so I have issues where randomly both monitors will both go green and there is nothing I can do unless I hard reset the PC. Its so frustrating as it can happen at anytime.

There is no text on the screens with error codes etc. I will link a photo to show. https://ibb.co/C9TqzFw

PC Specs : https://ibb.co/KWTRcK2

Thanks in advanced to anyone who looks at this.
 
First thing I'd do is check the memory integrity of physical RAM using a bootable Memtest86 variant and the graphics card VRAM memory test in OCCT to make sure there isn't a memory failure as these are the more common causes.

Might be worth making sure you have the latest drivers for the GPU and common peripherals especially things like USB WiFi/LAN adapters if present and/or check those device models online to see if there is a commonly reported issue.
 
Thanks for the reply.

All GPU and other drivers/ peripherals are all up to date.

I'm currently doing the OCCT on extreme which takes an hour. I'll post what I find after doing that and the memtest
 
That's a GPU issue. First thing I'd try is cleaning the system of old drivers using DDU and reinstalling just the drivers (custom install > unselect everything except drivers).

If you still get the problem after that then I'd start looking at the graphics card itself, are you OC'ing it?
 
Murphy said:
That's a GPU issue.
Click to expand...

The GPU driver is one of the most real time intensive part of the system and often where issues manifest but not always the cause of them. Annoyingly sometimes the cause can be elusive (possibly something obscure as a tertiary memory timing being slightly out of spec) but a different driver version i.e. skipping the latest sometimes might bypass the issue due to doing something a little different.
 
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Murphy said:
That's a GPU issue. First thing I'd try is cleaning the system of old drivers using DDU and reinstalling just the drivers (custom install > unselect everything except drivers).

If you still get the problem after that then I'd start looking at the graphics card itself, are you OC'ing it?
Click to expand...
No I'm not overclocking it and never have so far. What I do notice is it mainly happens when watching YouTube etc. If I leave the PC just on and do nothing it doesn't green screen, neither has its never done it whilst playing games.

I will try your idea once I finished trying the others.
 
If it's mainly happening with YouTube I'd be inclined to say it's a driver issue rather than the actual hardware.
 
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So far i have :
cleared all drivers using DDU and re-installed drivers
carried out VRAM tests with OCCT
re-installed AMD software

Still have the same issues, driving me mad.
 
Next time it happens you could try Win+Ctrl+Shift+B to restart the graphics driver (MS support page - Try a Windows key sequence).

It may not work but it should help narrow down if it's driver of hardware related.
 
TBH I'm out of ideas also at this point, AFAIK (welcome a correction) a blank green screen is always related the graphics card issues be that hardware or driver related, but if you've used DDU in safe mode to remove the old drivers and reinstalled them and tested the graphics card without problems IDK where to go from here. :(

I guess the Windows event logs show nothing.
 
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Yeh I done it again earlier in safe mode. Could it be related to the PSU by any chance? Or motherboard BIOS etc? Not really that great with PCs so that mind sound stupid.
 
I'd love for others to chime in but typically I've found PSU issues would cause a hard crash followed by a reboot so that would seem unlikely to me.

A motherboard/ BIOS issue is always a possibility but you'd sort of expect a BSOD with something like that, a bit like when you run an unstable overclock.

I guess all your other drivers are up to date, particularly the chipset driver.
 
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Yeah I've checked all cables. Reconnected them etc. Doubt it's that tho as sometimes it happens as soon as i log into windows then sometimes after 3-4 hours

To note the card is running as standard, not overclocked.
 
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I'm certainly not as informed as the other responders here but i've learned with modern electronics, especially PCs, sometimes the simplest and surest way, but by far not the cheapest method, is to substitute components. Could you get hold of a cheapo graphics card and soak test with that?

Then again, a cheapo substitute might not stress test the other components or software which may be causing the issue.
Sorry for the less than useful suggestion. (I'll get me coat)
 
I can only put it down to a faulty card. Don't think it's any other issues. Killer as it cost me £1200 when you couldn't get them easily. Hoping I still have some kind of warranty
 
Are the monitors connected via HDMI or DP? Could try the other connection and see if it still happens? From the sounds of it there could be something wrong with the media decoder, either hardware or software.

Another thing you can try is ctrl + shift + win + b, that will force Windows to restart the GPU driver, see if that gets away from the green screen.
 
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