Grrrr.......clumsy Citylink

chaparral · 30 Jun 2009 at 00:15

If they where so high value,then why where they not very well boxed ?? :confused:

eidolon · 30 Jun 2009 at 07:58

chaparral said:
If they where so high value,then why where they not very well boxed ??

This is the annoying bit. They were properly boxed up but the courier delivery guy was having trouble getting them out of the van so he took them out of the boxed so he could carry them easier, and sadly dropped one of them in the process.

I'd just got out of a meeting so he'd already done this by the time I got there to sign for the wheels

Antipasti · 30 Jun 2009 at 08:57

If the idiot took them out of the box then you dont want to be accepting no 'refurbed' wheel. I wouldnt have signed for them.

Jez · 30 Jun 2009 at 09:11

I dont understand this. If you received the wheel damaged then the delivery should have been refused. The claim procedure should then be up to the seller while you pursue THEM for the product you paid for, it is their responsibility to get the items to you in perfect condition, not yours.

Fr0dders · 30 Jun 2009 at 09:17

N$X said:
exactly what i was thinking.

and no way i would settle for refurb.

good luck.

this

the refurbers will not be able to exactly replicate the OEM finish

it will be close. And this is the price you pay for your own clumsiness when you kerb em

but no way should you settle for this.

Who did you buy them off by the way ? if you bought them off a business, Its the companies business to chase up citylink. Not yours

Sales of goods act stipulates it is the sellers responsibility to ensure you get the goods as described. They would have been sold as new, so massively chipped is clearly not new. Contact the seller, and ask for a replacement to be sent

They should then claim from citylink.

Jez · 30 Jun 2009 at 09:19

Exactly, he shouldn't be going near citylink. He should be chasing the garage from where they were purchased for a replacement item. If the garage wish to claim from citilink then that is their prerogative.

atpbx · 30 Jun 2009 at 09:41

eidolon said:
This is the annoying bit. They were properly boxed up but the courier delivery guy was having trouble getting them out of the van so he took them out of the boxed so he could carry them easier, and sadly dropped one of them in the process.

I'd just got out of a meeting so he'd already done this by the time I got there to sign for the wheels

Dont bother dealing with citylink, unless you arranged them as the courier, if you bought them new, from a garage, and he decided to use Citylink, you deal with him direct and tell him that the wheel has arrived damaged.
He has a contract to supply you with x amount of wheels in x condition and his choice of courier is part of contract to supply, he has failed to supply those wheels to you as contractually agreed.

Harsh on him, but thats how it works.

IAmATeaf · 30 Jun 2009 at 10:43

Jez said:
I dont understand this. If you received the wheel damaged then the delivery should have been refused. The claim procedure should then be up to the seller while you pursue THEM for the product you paid for, it is their responsibility to get the items to you in perfect condition, not yours.

This is what you should be doing, the contract for delivery was between the seller/shop and CityLink not you, so contact the seller/shop to let them know what has happened.

kaiowas · 30 Jun 2009 at 11:24

Regardless of dropping the wheels, what the hell is the driver doing opening a customers package? :eek:

KnightStalker · 30 Jun 2009 at 11:27

kaiowas said:
Regardless of dropping the wheels, what the hell is the driver doing opening a customers package?

thats the bit that shocked me, they have zero rights to do this.

oneale90 · 30 Jun 2009 at 20:18

KnightStalker said:
thats the bit that shocked me, they have zero rights to do this.

I know, my thoughts exactly, regardless of the size of the item they deliver!

butterfingerd nonce!

Hope this is sorted ASAP for you mate.

chaparral · 30 Jun 2009 at 21:19

eidolon said:
This is the annoying bit. They were properly boxed up but the courier delivery guy was having trouble getting them out of the van so he took them out of the boxed so he could carry them easier, and sadly dropped one of them in the process.

I'd just got out of a meeting so he'd already done this by the time I got there to sign for the wheels

Surely any delivery driver would be fired/sacked if they opened a parcel without the owner permission or the owner being there :confused: