GTX580 Twin Frozr broken fan

ancientmariner · 10 Jan 2012 at 11:56

Morning,

So my new case arrived yesterday and last night I set about swapping stuff over. I gave the system a quick once over before starting the disassembly and noticed that my new gtx580 was only spinning 1 fan. The other was motionless. I just got the new 580 at xmas so it has been presumably running on 1 fan since i got it. Popped it out and saw one of the blades was broken and was preventing the others from moving. I removed the broken blade and the fan spins fine now. Are these simple enough to replace? Have asked the guy i bought if off to give msi a shout and see if they will send out a replacement fan..its hardly worth sending it back for?

Secondly, as it is spinning fine now, i will probably leave it as it is until i can get new part..do you reckon there is any danger in running it as it is?

andybird123 · 10 Jan 2012 at 12:00

one blade missing / broken will be unbalancing it so could in theory fly apart / catch again but plastic fan vs. metal heatsink shouldn't cause too much damage

you could just take the whole fan / shroud off and cable tie a couple of fans on (a bit of a ghetto solution but it works)

I did this with my 560ti as the stock fan was so loud, got a 92mm adjustable fan and on a much quieter setting it actually dopped my temps 5C but did take up an extra slot

getting an exact replacement fan for the twin frozr will be non-trivial

panyan · 10 Jan 2012 at 12:01

i think the fan is part of the heatsink shroud so i dont think it can be replaced separately - i imagine they'll ask you to RMA it

Jakus · 10 Jan 2012 at 12:23

I don't think it has an equal number of blades, if it did you could trim and balance the opposite blade

ancientmariner · 10 Jan 2012 at 12:51

MSI have been contacted and hopefully they can send new fan out and i can replace myself, otherwise will be taking it back to shop and asking for a replacement.

andybird123 · 10 Jan 2012 at 12:54

oops, I missed how recently you got it
doubt MSI will send out a part for you to replace yourself so looks like you will be taking it back to the shop

antran · 10 Jan 2012 at 12:58

I contacted msi few days before Christmas regarding my fan, well still haven't heard from them. I guess, I have to replace the fan myself.

Ezyryder · 10 Jan 2012 at 13:00

antran said:
I contacted msi few days before Christmas regarding my fan, well still haven't heard from them. I guess, I have to replace the fan myself.

I would contact ScottiB from these forums as he is the MSI rep here.

ancientmariner · 10 Jan 2012 at 13:44

Would be interested to hear ScottiB's opinion in this, see what his best advice is.

antran · 10 Jan 2012 at 14:22

Ezyryder said:
I would contact ScottiB from these forums as he is the MSI rep here.

Yea, I sent him a private message few months ago and no reply.

Surveyor · 10 Jan 2012 at 14:29

You need to contact the retailer you bought it from within the first 12 months of purchase not MSI.

Even after 12 months MSI pay some of their 'partners' to deal with warranty claims.

antran · 10 Jan 2012 at 14:34

Surveyor said:
You need to contact the retailer you bought it from within the first 12 months of purchase not MSI.

Even after 12 months MSI pay some of their 'partners' to deal with warranty claims.

Thanks, I got mine 6 months ago.

PwnDirect · 10 Jan 2012 at 14:35

Its unlikly you will get it replaced / repaired or find a replacement heatsink.

I personally would just remove the entire shroud / fans off and cable tie a fan on

goodl · 10 Jan 2012 at 14:42

^^ in the ghetto maybe

clone · 10 Jan 2012 at 15:09

Superglue it back on.

Purgatory · 10 Jan 2012 at 15:13

Give MSI a call and get them to either send you a new fan or get them to replace or repair the card under warranty.

MSI Computer (UK) Ltd.

Tel: +44-871-288-5605
Tel: +44-870-8200-009 (Note/Netbooks/Fullsystems ONLY. NO Components/Mainboards/Graphic Cards.)
Fax: + 44-871-288-5606
Add: Unit 3, Swallowfield Centre, Swallowfield Way, HAYES, Middlesex UB3 1AW
Website:http://uk.msi.com/
Components Support:http://uksupport.msi.com/

Don't glue the fan blade back on it will only fly off or make the card unbalanced and cause vibration that can cause other damage to your card or motherboard.

J.D · 10 Jan 2012 at 15:16

goodl said:
^^ in the ghetto maybe

Do not, I repeat, DO NOT underestimate the power of ghetto cooling. A fan added into a crossfire or any component heating problem can make all the difference in the right location fastened by cable ties

.

goodl · 10 Jan 2012 at 15:38

Yeah but if it was permanent and needed I'd fashion a proper fixed mount, cable ties while I do it for sure, but nothing permanent, it smacks of 'I don't give a damn about my hardware as long as it works'

ancientmariner · 10 Jan 2012 at 15:40

Thanks for the replies, tbh I'm not really intersted in bolting on fans to the card etc..its 2 weeks old and was £400 so it would have to be a replacement fan or replacement card i think..was hoping it would have been more straight forward to swap the fans, but looking less likely now

Surveyor · 10 Jan 2012 at 17:02

Purgatory said:
Give MSI a call and get them to either send you a new fan or get them to replace or repair the card under warranty.

MSI Computer (UK) Ltd.

Tel: +44-871-288-5605
Tel: +44-870-8200-009 (Note/Netbooks/Fullsystems ONLY. NO Components/Mainboards/Graphic Cards.)
Fax: + 44-871-288-5606
Add: Unit 3, Swallowfield Centre, Swallowfield Way, HAYES, Middlesex UB3 1AW
Website:http://uk.msi.com/
Components Support:http://uksupport.msi.com/

Don't glue the fan blade back on it will only fly off or make the card unbalanced and cause vibration that can cause other damage to your card or motherboard.

MSI do not handle warranties directly unless the retailer has refused to help out.

From the MSI Rep:

ScottiB said:
in an attempt to clarify.

the ticket system is for tech support, reporting issues, trying to find answers. This is operated by our HQ engineers. it's kinda like a IT issue reporting system in a major company.

It gives our engineers direct access to issues and hopefully gives end users direct access to answers. I personally have no experience of how well this works but as they do not handle RMA's themselves this would be the wrong place to simply request an RMA.

We also have a support section on our official forums btw, this is manned by many of the same people.

our direct RMA service is operated by a team in the Netherlands, they do not offer tech support, they only provide and handle RMA's and typically only RMA's from resellers direct or customers whose reseller has refused to help them out. I have visited this RMA centre and to give you some idea, when I was there last December they were operating a 48 turnaround from receipt to dispatch

We offer a three year warranty, the terms provided to our major resellers provide special terms in exchange for their agreement to handle the full three years of that warranty. This is a new arrangement made at the time that we extended our warranty from two to three years. The terms of our RMA provide a maximum 14 day turnaround for resellers (typically half that) from the day they ship the fault card out to the day that they receive the replacement.

The simple answer why we operate the RMA system like this is that the reseller will test the board and return them in batches. We can then replace the product and get the replacement back to the end user much faster than having to receive, test and dispatch multiple RMA's from multiple different people. in general, this method provides much better serviceas it allows us to keep turnaround times to a minimum, it also allows the reseller more freedom to handle the RMA by their own methods.

I hope this helps