Halfords........

robj20 said:
Its not the law at all, the law is dont sell to under 18s, they ID my dad as well, 68, you telling me your not sure if he is 18+?
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The rule of thumb is if a persons look under 21 ask for ID. I don't need to explain why do I, it's pretty logical?

I call BS on a 68 year old being ID'd though.
 
UncleRuckus said:
The rule of thumb is if a persons look under 21 ask for ID. I don't need to explain why do I, it's pretty logical?

I call BS on a 68 year old being ID'd though.
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Having said that, I've been ID'd when purchasing a DVD which was a PG (so ages 8 and up don't require an adult to buy/watch), even though I'm 20 and have a beard.

While most staff aren't stupid, there are the occasional few who are overzealous morons.

On topic however, should have taken the basket :D.
 
robj20 said:
Call BS all you like. Go in a Morrisons and find out, there rule at one point was ID everyone.

Plenty of stories about it in the news,
http://swns.com/shop-refuses-to-sell-great-grandmother-92-alcohol-without-id-011143.html

I try to avoid the big shops now and get as much as i can from the market, much more pleasent to deal with.
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That is pretty ridiculous I have to say!

What is that old saying about giving people a little power?

Unfortunately common sense is not very common these days. When I was in my early 20's I was always getting ID'd and it used to drive me nuts but I did have a baby face. :3

Being in a position myself now, I have to ask if someone looks young for ID, but I can certainly differentiate between the elderly. :)
 
I'd have stood there and requested the store manager's presence and refused to leave or let her serve anyone else until he/she was present.


robj20 said:
Ask for a refund and leave the lot on the counter.
Done the same thing in Morrisons when they ID's me for a bottle of whisky, spent well over £100 on the weekly shop. Told them i had no ID on me, they said i couldnt have the bottle. So i said i wont have any of it then and walked off.

These shops really need to learn how to treat people like individuals and stop acting like robots.
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As said, little bit different from the OP's situation but doesn't surprise me one bit with Morrisons.

I had a similar experience when buying party provisions. She asked for ID and at the time, my credit card had my photo on the back (some trial by MasterCard I was taking part in) so I just showed her that as I'd no other ID.

She claimed that it proved nothing, despite back then there was no such thing as a credit card for anyone under 18.

After explaining this point to her she still refused so I refused to move & requested the manager be called. She called Security. I calmly told the guard that I had requested the manager and not him. He called the manager and I explained my stance on the matter and he rang everything through and offered me a 10% discount for the trouble.

As I was walking out, the cashier was being marched towards a door marked "Staff Only" by the manager. :)
 
UncleRuckus said:
That is pretty ridiculous I have to say!

What is that old saying about giving people a little power?

Unfortunately common sense is not very common these days. When I was in my early 20's I was always getting ID'd and it used to drive me nuts but I did have a baby face. :3

Being in a position myself now, I have to ask if someone looks young for ID, but I can certainly differentiate between the elderly. :)
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It's nothing to do with common sense or power - it's almost entirely based on fear of prosecution, which begins at a corporate level and is filtered down with increasingly exaggerated levels of interpretation of what has usually started off as a relatively broad policy.
 
Halfords lads treated me right last week.
I bought a bike lock & lights and when paying for them the lad said I could have something else for £25 so I had a pump.
It was 3 for 2 and I hadn't seen it.
Thanks Halfords.
I've ordered stuff off their online shop which is way cheaper than anywhere else (with their 20% discount).
 
People are saying Halford were wrong, but the 'oh can I also have a low cost item' after you've already paid is a common tactic to get thing for free which I personally use.

Often in fast food restaurants they will charge 10p for sauce, so I deliberately pay for my order first then say 'Oh an can I have a mayonnaise' and 80% of the time the cashier won't be bothered to charge me.
 
Skii said:
Charging for carrier bags literally makes my urine boil.

That is all.
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i can see why but after working in a shop you realise how many people waste carrier bags, i served a woman today who wanted 2 bags for her items.

she bought one raw chicken (i put that in a small bag)
and she bought a pack of cigs which she wanted another bag for as she didnt want her husband to see she was still smoking......the bags are see through and she also had huge great pockets and handbag. that was just one example. things like this happen everyday and i cant say no to a customer on the grounds of a bag

its a complete waste, the bags are free currently but like wales where you charge 5p by law for each single use bag we will soon be charging for bags.
 
Agent_Smith357 said:
Shocker as low paid staff dont care about the work they are doing.
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thats a bit out of order. hourly wage doesnt reflect performance at work or attitude.

im a low paid worker and i care about giving good customer service to anyone that comes into my place of work.


and as for the i.d'ing a 68yr old, some people are stupid but i also sense some bs here.

Anyone who gets aggro with my over me asking them for i.d does not understand the reasons, also when i ask someone iv asked before and they get aggro with me they do not understand that if i decide to not i.d them and another customer then comes to the till and i ask them for i.d and they saw me not ask the other guy then it isn't fair and could land me in trouble.

if someone wants to walk out over a £20 bottle of whiskey or £5 of beer id much rather lose that sale than face a personal fine of £5k, criminal record, possible dismissal, removal of alcohol license for the shop and or closure of the shop itself causing everyone to lose their job just because i didn't ask a simple question? i think the answer is simple.
 
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Jamsames said:
im a low paid worker and i care about giving good customer service to anyone that comes into my place of work.

if someone wants to walk out over a £20 bottle of whiskey or £5 of beer id much rather lose that sale than face a personal fine of £5k, criminal record, possible dismissal, removal of alcohol license for the shop and or closure of the shop itself causing everyone to lose their job just because i didn't ask a simple question? i think the answer is simple.
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This.

I work at Tesco, the government scheme is Think 25, so if you look 25 or younger, we ask for ID. No ID = no sale. Even if you spent £500 on shopping. And if you leave your shopping, we'll all laugh at you when you storm off.
 
Buster2312 said:
In my experience Halfords staff are rubbish.

I once bought a bike from Halfords when I was 15/16. Got it all fitted and ajusted in shop by a 'trained member of staff' and as was their guarantee for it all to be in working order before it left the shop, I decided to ride the bike the 4 miles home... on my way down quite a steep hill the pedals fell off and the handlebars came away in my hands... This sent me careening over a wall and into into a flower bed... the owners of which found me entangled some 10 minutes later in the remains of my 'bike'.
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LOL..!

:(
 
Closest thing to this nonsense is I put £70 of diesel into the Astra at the services at tamworth, paid for it on my fuel card, then went to pay for my lunch which came to £4.60 on my visa.

Sorry sir minimum transaction is £5.

Are you taking the ****? I've spent £70 on diesel sort yourself out mate.

Yeah, I suppose you've got a point.
 
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