Hardware issues

Pookzz

Pookzz

Pookzz

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11 Apr 2018
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86
So I recently built a new PC in the last month+, and haven't had any problems at all until very recently, on Wednesday 21'st I started to get WoW error 132 whilst playing World of Warcraft(the game I primarily play), which I haven't had for years and years. I had thought maybe it was something with an update or whatever, but it kept happening. I checked the maintenance of my PC and I can see it's coming up with hardware error. I tried it in another game and that also crashed, and came up with the same error. I have tried reinstalling Windows hoping that it was just a file corruption or something, but it's still continuing.

My PC build is:
MSI MPG B650 EDGE Wifi motherboard
MSI GeForce RTX 3080ti
AMD Ryzen 7 7700x
32 GB G.SKILL DDR5 6000 RAM
WD Black SN850X 2TB SSD M.2
MSI MPG A1000G UK PSU 1000W


I'm really not very knowledgeable when it comes to this type of stuff, so I really don't know what to do. I did google some stuff and did a memory test which appeared to come back fine, but I really don't know how you find out what the problem is.
I do have some pictures to show what's popping up when it crashes.
imgur.com

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imgur.com

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imgur.com

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Any help would be super appreciated because I really have no idea.
 
Are you running your memory with EXPO/XMP enabled @ 6000 and 1.35v (or whatever it is), or at stock settings (probably @ 4800 and 1.1v?)?

Have you run a scan on your SSD, or checked the smart values for errors (something like CrystalDiskInfo, or with WD tools)?

Have you updated all your drivers (or were they updated recently?)?

I'd turn off the automatic driver updates too, because Microsoft loves updating working drivers with broken ones :o
 
Tetras said:
Are you running your memory with EXPO/XMP enabled @ 6000 and 1.35v (or whatever it is), or at stock settings (probably @ 4800 and 1.1v?)?

Have you run a scan on your SSD, or checked the smart values for errors (something like CrystalDiskInfo, or with WD tools)?

Have you updated all your drivers (or were they updated recently?)?

I'd turn off the automatic driver updates too, because Microsoft loves updating working drivers with broken ones :o
Click to expand...
I'm assuming it's stock because I haven't touched anything since I built it.
I've just done a chkdsk C: /f /r /x scan now.
My drivers are seemingly up to date.
 
Tetras said:
Did chkdsk find/fix any errors?

Check the smart values.



I would check in the BIOS, you can also download CPU-Z and look at the memory tab, though that won't tell you what voltage they are running at.
Click to expand...
I couldn't tell whether it actually found any errors, but the issue still persisted afterwards so I'm guessing it either found nothing or if it did it didn't fix the problem?

When I looked in BIOS my memory said 4800, 1.35v
 
Pookzz said:
I couldn't tell whether it actually found any errors, but the issue still persisted afterwards so I'm guessing it either found nothing or if it did it didn't fix the problem?

When I looked in BIOS my memory said 4800, 1.35v
Click to expand...

Hmm, it's been awhile since I ran chkdsk so I can't recall what it displays with the flags you used. I suspect the SSD is fine, but I'd still check the smart values for any obvious problems. I don't know what kind of scans are available in the WD tools, because I've never used them.

I would expect your memory to be stable at those settings and if a memtest says it's fine, then I'm inclined to believe there's no problem there.

That would leave something else happening in the last month to cause problems with WoW. When I google those errors a lot of different threads come up and the fixes and suggestions are pretty varied.

When the other game crashed what exactly happened?

I'm starting to wonder if Microsoft updated a driver or changed a setting, in a Windows update and it is causing problems. What other software do you run while gaming (including monitoring software)?
 
I tried playing Kena on steam and it just came up with a error bug when it crashed and to send off the report, I can't remember what it actually said because I was too disappointed that it wasn't just WoW.

I have however uninstalled the latest driver and installed an older one, and so far... no crashes... yet....

In terms of what I have running, I usually have MSI Afterburner on, L-Connect 3 is normally on too, maybe my browser is open, Discord, that's usually about it
 
Pookzz said:
I tried playing Kena on steam and it just came up with a error bug when it crashed and to send off the report, I can't remember what it actually said because I was too disappointed that it wasn't just WoW.

I have however uninstalled the latest driver and installed an older one, and so far... no crashes... yet....

In terms of what I have running, I usually have MSI Afterburner on, L-Connect 3 is normally on too, maybe my browser is open, Discord, that's usually about it
Click to expand...
So I just exited WoW and got WoW error..
 
Pookzz said:
I tried playing Kena on steam and it just came up with a error bug when it crashed and to send off the report, I can't remember what it actually said because I was too disappointed that it wasn't just WoW.

I have however uninstalled the latest driver and installed an older one, and so far... no crashes... yet....

In terms of what I have running, I usually have MSI Afterburner on, L-Connect 3 is normally on too, maybe my browser is open, Discord, that's usually about it
Click to expand...

For testing purposes, I would try turning off afterburner, the browser and discord. L-Connect I presume is needed for your system? But, if possible, then I'd disable that too.

Hmm, if it was a completely different kind of error, it may be related to the game itself.

Are you using WoW and Steam games on a fresh drive? (i.e. you're not using games that were installed to a previous system)

Pookzz said:
So I just exited WoW and got WoW error..
Click to expand...

If it only errors when you exit, then that's a kind of progress, so I wouldn't revert the driver, for now.
 
Tetras said:
For testing purposes, I would try turning off afterburner, the browser and discord. L-Connect I presume is needed for your system? But, if possible, then I'd disable that too.

Hmm, if it was a completely different kind of error, it may be related to the game itself.

Are you using WoW and Steam games on a fresh drive? (i.e. you're not using games that were installed to a previous system)



If it only errors when you exit, then that's a kind of progress, so I wouldn't revert the driver, for now.
Click to expand...
I had tried only running WoW with nothing else open but that was on the previous graphic driver. I'd maybe been logged into WoW for 45 mins or so and didn't get an error with the older graphic driver until I exited the game.

They are on a fresh drive yeah, I'm only using my 2TB M.2, everything is on there, although now it only has WoW installed since I reinstalled windows.

For what it's worth, I did notice that I'd most often get the error when zoning into a instance portal(loading screen) and other things like that, I did get it a lot when just standing around and fighting too, but the only time it was consistently happening was when I was in a loading screen for something.
 
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Tetras said:
For testing purposes, I would try turning off afterburner, the browser and discord. L-Connect I presume is needed for your system? But, if possible, then I'd disable that too.

Hmm, if it was a completely different kind of error, it may be related to the game itself.

Are you using WoW and Steam games on a fresh drive? (i.e. you're not using games that were installed to a previous system)



If it only errors when you exit, then that's a kind of progress, so I wouldn't revert the driver, for now.
Click to expand...
Yeah nevermind, still getting WoW error :( My game froze a little bit for a sec, both my screens went black for a second, and now I just got WoW error again. Checking maintenance it's got 2 instances of hardware error
 
Pookzz said:
Yeah nevermind, still getting WoW error :( My game froze a little bit for a sec, both my screens went black for a second, and now I just got WoW error again. Checking maintenance it's got 2 instances of hardware error
Click to expand...

What does the event viewer say, if you view the hardware error?

If it has raw data, can you: 1. copy to clipboard, 2. paste into a converter like: this and report back if anything is readable (like actual words)?
 
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Tetras said:
What does the event viewer say, if you view the hardware error?

If it has raw data, can you: 1. copy to clipboard, 2. paste into a converter like: this and report back if anything is readable (like actual words)?
Click to expand...
When I convert it it comes up with nothing ''value is not hex''.
 
I googled that error in your first post and there's a post blizzard forum.

eu.forums.blizzard.com

Getting error#123

Game is constantly crashing with this error ============================================================================== World of Warcraft: Retail Build (build 33062) Exe: C:\Program Files (x86)\World of Warcraft_retail_\Wow.exe Command: “C:\Program Files (x86)\World of...
eu.forums.blizzard.com eu.forums.blizzard.com
 
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Tetras said:
No, this is not the event viewer. Just type "event viewer" in the search box or on the start menu and then look for a corresponding event (same date/time) (or any other 'hardware' errors of note). It might be informative, but it might not.
Click to expand...
Well whilst I was in-game my screen froze, then unfroze a few seconds later, I checked event viewer and this was there:
 
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