Have been hacked - lost access to accounts etc

[philstanbridge]

It's not a virus anyway - it was my son gifting the password to the scammer.

 

[philstanbridge]

Help with the Microsoft account recovery form - Microsoft Support

These steps will help guide you when filling out the account recovery form.

support.microsoft.com

it's not clear that you've carried out this process, so am sharing it just in case.
Seems fairly straight forward to prove its you and that you have an issue? Granted, it's annoying not to be able to talk to someone, but it says they should be able to verify with you and provide steps to recover the account within 24 hours...

First thing I did last night. Had an email back saying they can't help

 

[philstanbridge]

Same.
I've never had anything like this get by spam filter in Gmail.

Either Microsoft or Google (Hotmail/Gmail)

 

[philstanbridge]

some comments about providing proof of subsiduary xbox account ownership.

Retrieving Compromised Microsoft Minecraft Accounts
Getting back your Microsoft account is hard but not impossible. Now, Minecraft accounts cannot be transferred to another Microsoft account, only through aliases, which makes it possible for you to retrieve it if you have proof of ownership.
Things to prepare:
(Must) The Original Email Access, regardless of whether the hacker changed it.
(Must) Xbox Gamertag can be found on the default Minecraft launcher.
(Maybe) Transaction ID.
(Unlikely) Gameplay/Video Proof.
After you have the listed Must prepared, you can go ahead and contact Microsoft support. Here are the links I provided (you can copy and paste it)
....

So if I can't get original email access, because the scammer has it - I'm stuffed?

 

[philstanbridge]

Yes, 2 new accounts created in Hotmail. But I now need to see how to migrate his games to the new one?

 

[philstanbridge]

I tell you, EA were brilliant. Online chat took a few minutes and the account was sorted. Microsoft are a different story

 

[philstanbridge]

Has anyone had any success using the Microsoft account recovery? What an absolute joke of a system.

 

[philstanbridge]

I had an email
From Spotify saying the password had been changed, but thought it was spam?

 

[philstanbridge]

Can you not tell lol?

Well usually yes, but recently I’ve been on the end of quite a few of these emails and they’re becoming more clever and harder to spot. It’s like the two messenger requests I got. They looked official but I didn’t think Facebook would contact me this way so I’ve blocked them. But I just don’t know anymore it’s becoming so abstract

 

[philstanbridge]

Do key loggers etc have to be physically installed? Another 3 £25 transactions were taken today using my business account. I’ve no idea how they are doing this.

All accounts frozen, all cards replaced. PayPal contacted (twice). Just need to get hold of Facebook