I bought a monitor from the online purple shirt brigade a few years back.
Everything went through as usual with online orders, but for some reason payment didn't disappear from my account. Anyway, about two years later I got an email saying that there had been some computer error back then and that they would be taking the full amount plus a small percentage of interest (something like 2.5%
) from my account within seven days.
Now, I wasn't too impressed with the aggressive tone of the email, and the fact that they simply stated they were going to debit my account - not to mention the 'out-of-thin-air' interest. So, I reported my debit card as lost and ignored the email.
If they had written to me, apologised for their mistake, and asked to arrange some kind of payment plan at my convenience, I would have paid them the full amount happily - after all the monitor had been delivered just fine and I wasn't exactly strapped for cash. But to blame me for their "computer error", and to expect me to just have £300 lying around in my account at a random point in time over 2 years later? I decided that "stuff them" was the appropriate response. Anyway, I got emails for a few weeks and some phone calls to my old address (my brother told them I had moved on but would not give them the address, good lad
), they eventually stopped calling.