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Having my 580 returned

Associate
Joined
6 Oct 2004
Posts
680
Location
Widnes, Cheshire
Hi, i got my 580 Thursday afternoon and was really happy with the performance increase over my 260 Sli but after about an hour i got the "Display driver has stopped responding and has recovered" error thinking it was a one off i rebooted and carried on .....after 2-3 hours i was getting this error all the time along with a green checkerboard and freeze then a black screen all this was at stock, thinking it was a driver issue i decided to reinstall windows vista.
After a reinstall and loading of MB and GFX drivers along with Heaven bench i tried again to no avail still getting the green checkerboard, freeze and black screen every time i stressed the 580 so i decided to contact OcUk and got a refund on the distance selling reg, didnt want a rma as the time scale would be bad with stocks overdue atm.
So i'm back with my trusty 260's and watching stocks:(
BTW its a Zotec !!!
 
I explaind this to the staff in a web note and was given a RMA number Problem / Fault description: Unwanted [Product is of Poor Quality],
Desired action: Refund,
 
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I think Nvidia rushed these to market a little too soon, sounds like there's been allot of silly issues with the drivers and the recall and all.
A bit worrying considering the extremely low volumes sold so far...
 
hmm one return isnt justification of nvidia rushing them out, also dont forget there is a possibility that the problem lies with zotac as they make the card, just my thought anyway.
 
Yeah but Zotac are the ones that overclocked it. Ignoring Zotac OC cards which were just faulty full stop, retailers normally expect something of the order of 3-5% returns for faulty products, so there is some expectation that there will be returns.
 
It was Palit that overclocked the 580's too much and recalled them, anyway all I see is this guy here with a faulty 580 and Palit that clocked the 580's too far with not enough volts, that's Palits doing not Nvidia's. I see no problems, AMD fanboys on the other hand...
 
Sorry, yes I meant the manufactures warranty claims to Nvidia.

I cant find much mention about it, so its more than likely still the same 12 month deal as before. I hopefully the deaths are all natural.
 
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yeah i love there customer support also they handled my rma not to long ago really really exellently. im sticking with them for all my kit neededs from now on..
 
You really do like to cause trouble around these forums with your silly trolling attitude..
While Raven does troll from time to time, at least he does it openly. To be fair he's not the one trolling on this thread, he was merely reacting to a troll that's pretty good at (or so he thinks) faking innocent with smart wordings. That guy's contributed NOTHING in helping the OP, and he's slating GTX580 despite the OP already got it sorted with OcUK and will be getting refunded is because...? I don't see why someone would think it is appropriate to hijack someone's else thread to slate the entire GTX580 series for one faulty card.

Going by that person's logic, 5000 series launch should be considered a failure as well, just because minority of people were having problem with their cards (well, actually it wasn't even quite a minority), such as grey screen etc back then. Seriously, no hardware that's being put onto the market has 0% faulty/defect rate.

Further discussion on returns and warranty might help providing the OP with better knowledge in those area, while side-tracking to slating GTX580 will contribute nothing.
 
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