having problems getting dvd to read

kylepeo · 27 Jul 2010 at 22:29

just done new install of os and cannot for the life of me get the dvd drive to read any disc, pc knows its there in device manager etc but cannot get to read any disc, i need to get the motherboard cd to run.

any help please

kylepeo · 27 Jul 2010 at 23:54

not sure if this is an issue but in my computer its showing the drive as "dvd ram"
should it not be dvd rom
samsung shs223c
http://www.overclockers.co.uk/showproduct.php?prodid=CD-099-SA

bremen1874 · 28 Jul 2010 at 00:08

Does the drive fail with both CDs and DVDs?

Presumably you used the drive to install the OS? Will the drive still read the OS installation disk?

What OS have you installed? What are the main specs of the machine? Do you have another system available for testing?

kylepeo · 28 Jul 2010 at 00:12

wouldnt install os with the drive, its brand new only arrived few days ago! had to take old drive from father in laws !!
will try in his pc to make sure
strange is pc knows its all there but wont read ANY disc cd/dvd etc

bremen1874 · 28 Jul 2010 at 00:22

It's worth trying in another PC, but it does sound like it was DOA.

kylepeo · 28 Jul 2010 at 00:24

ok tried in another pc and everything is the same, detects drive can open drive but no disc will read

olivier renault · 28 Jul 2010 at 08:04

I'm never getting a Samsung DVD drive again :/ I've had a DOA in a Dell laptop, my external is playing up, and had a internal that wouldn't read DVDs, and kept opening itself up after 3 months. Cheap, but in the end, not so cheap.

In short, there's a good chance it's bust. If it's a mechanical problem (like I believe it is on my external drive), shake it about

welshdragon · 28 Jul 2010 at 09:18

If it helps my old liteon drive refused to read any genuine microsoft discs, the ones with the holograms on. Refused point blank but read everything else fine. Had to copy them onto dvd=r's then it read them.