Hazro series - HZ30Wi, HZ30WiQ, HZ27WA, HZ27WB & HZ27WC

[hazro]

In reply to jpaul's questionsaul

1. The HZ30Wi comes with a Dual-Link DVI cable which is backwards compatible. Even if a <WQXGA resolution is being fed, we still recommend using the supplied Dual Link DVI cable. A HDMI>DVI converter need not be labeled specifically as 'Dual Link'. However, if a HDMI>DVI 'cable' was to be used, then the cable would have to be Dual-Link. Your right about the manual, it should read: 'Never use a Single Link DVI Cable with a monitor which has a native resolution above WUXGA [1920x1200]' - I have asked for this to be changed.

2. In FULL SCREEN mode of media players, video will stretch horizontally the same for both Hazro 30" and 27" displays [2560 pixels] - although do remember that the pixel pitch is somewhat different on the 2 monitors. Vertically, the 'stretch' is less on the 27" at 1440px [as opposed to 1600]. Is it noticeable? I very much doubt anyone would notice a difference. I'm not aware of a media player which enters full screen mode and applies vertical borders. The alternative is to simply watch the video in its native recorded res which on such a large monitor, would always end up in a window.

Update: Some useful info from a post on page 2 of this thread by 'Duffman': From the nvidia / ATI control panel you can select how non-native 3D graphics are displayed (i.e. games). You can choose to extend the image to use the full screen ("normal" mode), or you can tell it not to do any upscaling (like "1:1 pixel mapping", resulting in horizontal and vertical black bars for sub-native resolutions).

 

[hazro]

Is there any chance you could give an idea of how input switching works

The Hazro 30" and 27" displays feature single inputs only which is why multiple computers/devices cannot be connected. Therefore, there is no switching option. You can purchase a Dual Link DVI switcher but they're not cheap [+£200].

 

[hazro]

Hi,

I'm wondering if you could let me know what the sync polarity of the HZ30Wi screens is?

Not sure what you mean by syn polarity but if its the vertical refresh rate, its usually just under 60Hz. In a dual display setup, if the refresh rate is out of sync [which is possible], you can download Powerstrip from here.

The vertical refresh rate can be dropped/increased slightly by 3 or 4 increments max. Hopefully this will help.

 

[hazro]

plus I'd have to wait a few weeks for the new screen

The monitors will be available for immediate purchase from OCUK this week so there won't be a lead time.

 

[hazro]

When do you expect to have them with OCUK

I have been informed that OCUK will receive the first batch tomorrow.

 

[hazro]

Hello Hazro.
I need one power supply since the old one went broken.

Unfortunately, we no longer support these models and have no parts apart from replacement power supplies. Please email [email protected] where this will be taken up - i have already created a temp ticket for you.

 

[hazro]

I take it the first batch will be enough to deal with occurs pre-orders?

Also I hope you didn't allow any monitors out with bad pixels!

yes: 1st batch should see OCUK through pre-orders.
We have never had to exchange/replace a monitor due to bad pixels so rest assured, there wont be a problem with bad pixels

 

[hazro]

Why exactly do you not have a very tight dead pixel policy?? is that why you can get away with selling them cheaper? not so many returns?

We've never had a return to date due to pixel failure. The policy shouldn't be used as an indication of panel quality as they come off the same production line as those used by other vendors. This issue is multi-dimensional:

1. No vendor can guarantee zero dead pixels as each panel would have to be individually tested for MURA defects - which we know doesn't happen. The larger vendors can accommodate for returns [as high as 3% for LCD displays]. We've heard of cases where customers have had 3 swaps/replacements before satisfaction. Hazro, as a small time player, can't offer the same service - we simply don't have the capacity/volume to operate that way. We often come across customers who go out their way to find defects so the 'loose' policy is set to cover such occurrences.

2. We are primarily a B2B company and sell into markets that don't view a few stuck/dead pixels as obstacles to them performing their tasks. We believe the issue of stuck/dead pixels has been 'consumerized' with vendors using it as a selling point and we find ourselves in a situation where we're having to compete. By having a transparent pixel policy, customers know what to expect.

3. We actually test each individual panel and would never put out a monitor laden with stuck/dead pixels.

4. I will be surprised if any customer reports more than 1~2 dead pixels - let alone 9. Customer feedback on their Hazro displays is encouraged to clear doubts.

 

[hazro]

hazro: why do you have monitors only in UK?

We sell worldwide with most of our business generated from B2B sales e.g. industrial displays, advertising monitors etc. These 30s and 27s are assembled and built in the UK but we do allow for non-UK purchases directly via our site

 

[hazro]

Still saying ETA: Overdue at the moment

Should be with OCUK today at some point - can't give an exact time - but certainly this afternoon

 

[hazro]

unfortunately consumers DO view the strength of a dead pixel policy as a major selling point.

If Hazro is looking to move into the consumer market they need to accept the pragmatic reality that consumers do care about dead/stuck pixels.

If you were to change your dead-pixel returns policy for consumers to reflect this, then I firmly believe that you would provide a huge boost to confidence, and see a solid increase in sales.

A formal guarantee of no more than (say) 3 pixel defects would do wonders for consumer confidence.

I totally agree but unfortunately the low margin, small batch and 'on-demand' nature of our operations means we have to have such a policy in place. A single product return would compromise the feasibility of putting an entire batch of these on the market. Lowering the 'return' thresholds would definitely entice consumers and its something we will consider - but for now, the manuals are printed and everything is set to go. We will monitor feedback from users to gauge the average number of dead/stuck pixels reported and will adjust accordingly. Our tests suggest 2~3 per panel but we cover ourselves for all eventualities as defects can occur later during operation.

 

[hazro]

Wohoo.
They are showing stock. Hopefully mine will be shipped

We haven't sent our displays to Dennis or VNU subsidiaries for review so consumer feedback is always appreciated. Let us know how you get on.

 

[hazro]

Any news on the 27" version. Thought the prices would be here by now. Quite like to get one before christmas.

This will be in the hands of OCUK who will finalize a price - we are in negotiation with them so hopefully a price will be published soon [maybe as early as this afternoon]

 

[hazro]

Mr Hazro/Eugene,
Great news. Does this mean you have actual units of the 27" CCFL model produced and ready to be sent to OCUK when a price is finalised?.

No: there will be a leadtime unfortunately - right now, all we promise is delivery before Xmas. So OCUK will most likely promote these as pre-order products but I believe the price will be tempting so it'll be worth the wait. We will have a few units ready for review/marketing possibly as early as this afternoon. TFTCentral will most likely have one next week for review.

 

[hazro]

You know what, sod it... I'll just order one now. "More is lost through indecision than wrong decision"

Please let us know how you got on with your 3rd Hazro monitor - specifically stuck/dead pixels as we're thinking of changing the policy

 

[hazro]

mines due to be with me between 4:30 and 5:30

Any feedback will be appreciated - numerous requests for pics too so please post if possible

 

[hazro]

My nice new 30" monitor doesn't work. The light just flashes between orange and green. No display.

If the OSD light is switching between amber/green, it means a signal is not being received. We don't do random sample tests: Each monitor is tested for a min of 4 hours [burn-in] before dispatch. Which card is being used? Some cards have one output which is single link and the other Dual Link. Hot swapping DVI cables is not recommended - a PC restart maybe necessary. Remove ALL cables and re-connect > power on PC > wait > if nothing, flick on/off button of OSD.

Finally, with 30" displays, always a different PC which has a Dual-link card. NFF RMA claim figures are high so this would rule out a PC/monitor fault.

 

[hazro]

Ok it works fine. No dead pixles... perfect LCD

Out of interest: what did you change to get it working?

I am told the dead pixel thresholds will be revised on the next batch going to OCUK - this pessimism and 'play it safe' attitude isn't doing us any favors!

 

[hazro]

Phoenixdancer: have you tried a different graphics card? It seems like a problem with the bi-directional DDC comms. Its a common card which is in use by many of our customers and no problems reported yet.

 

[hazro]

Interested in the 27" CCFL now, any indications you can give that it will be cheaper than the Apple 27" which I can get for £746.13?

Definitely will be cheaper than that - we are looking at a price of £500~£550 ish [inc. VAT] for the first batch which will be made available just before xmas. Sincere apologies for the delay - we're hoping for a definite price this week with pics going live tomorrow