Hazro series - HZ30Wi, HZ30WiQ, HZ27WA, HZ27WB & HZ27WC

Duff-Man said:
Could well be the drivers causing problems... I tried switching back to an earlier version, but that didn't help. Upon switching back, I now can't even change around the order of the screens in "normal" multi-monitor mode :confused: Time for driver cleaner I think. I have to say this is the first time for many years that I've felt like I was being let down by display drivers (ATI or nvidia).

I don't have an eyefinity card to test with I'm afraid... It would probably work, but I'm trying to drive three screens at 2560*1600, so a single GPU would not really cut it in anything but the oldest games, and unfortunately the performance of eyefinity is still a long way behind nvidia surround (even using two 2Gb 5870s performance is a good 35% behind what I have now, according to the HardOCP review).


I suppose as an alternative I could sell the zr30w and get a third Hazro... Probably wouldn't cost me too much to do that, but I'd prefer to keep the setup I have right now (plus I'd have to wait a few weeks for the new screen). Also, if the surround still didn't work I would be fuming :p
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What have you got? SLI 480s?

As far as I am aware nVidia Surround drivers are not as mature as eyefinity ones. Regarding performance, you could always get a couple of the new 6970s or even 6990s when they come out, that should top what you have by some margin.

In any case it might be worth borrowing a cheap eyefinity card to see if its driver related.
 
Ezyryder said:
What have you got? SLI 480s?

As far as I am aware nVidia Surround drivers are not as mature as eyefinity ones. Regarding performance, you could always get a couple of the new 6970s or even 6990s when they come out, that should top what you have by some margin.

In any case it might be worth borrowing a cheap eyefinity card to see if its driver related.
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Yep, I have SLI 480s. I'll keep an eye out for eyefinity performance on the 6970s, but I think I'm probably more likely to switch the screen rather than the GPUs, as that would be a "zero-cost" option. I'm not planning to switch my GPUs again until late next year (28nm: Kepler / Southern Islands).


Good to know that the screens will be in stock at OcUK this week - makes the decision a little easier. I'd still like to find out for sure what the problem is before I go changing things up though!
 
Hello Hazro.

I own two 24Wi monitors.
For the past one and a half, two years i have been sending e-mails about the following:

- I need two Vesa brackets for these monitors, so i can wall mount them. Manual states the monitors need a vesa bracket which is only available via Hazro.

- I need one power supply since the old one went broken.

I hope after such a long time with no response you can finally help this customer! :)
 
Phoenixdancer said:
I take it the first batch will be enough to deal with occurs pre-orders?

Also I hope you didn't allow any monitors out with bad pixels!
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yes: 1st batch should see OCUK through pre-orders.
We have never had to exchange/replace a monitor due to bad pixels so rest assured, there wont be a problem with bad pixels
 
Hi Hazro,

Can I ask again about sync polarity? I discovered the source of my nvidia-surround problems is that the two Hazro screens have a polarity of (+)horizontal / (+)vertical, whereas the HP screen is (+)H/(-)V. I marked the location of the polarity info in powerstrip, for your information - see below. I tried changing these values, but powerstrip does not seem to work properly with my screens (no changes to timings or polarity will apply; they always revert back to default settings immediately).


(this pic is from my work PC, not the Hazro, but the same thing applies there too, only with +H/+V)


Anyway, I am wondering if this polarity is something that can be changed at all on the Hazro screens? Perhaps by creating a custom driver (.inf) file from the existing EDID info? Or is it something that is set in hardware / firmware and cannot be modified?

Thanks :)
 
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I'm very much looking foaward to getting this on my desk!

I am hopeing that OCUK doesnt have to many Pre_orders to fill so i can actually be alocated one!!!

OOOO I CANT WAIT!!!!


Oh and Hazro, Why exactly do you not have a very tight dead pixel policy?? is that why you can get away with selling them cheaper? not so many returns?
 
Phoenixdancer said:
Oh and Hazro, Why exactly do you not have a very tight dead pixel policy?? is that why you can get away with selling them cheaper? not so many returns?
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That would be the logic from a sales point of view... But from the evidence we've seen so far on this forum (4 screens received and zero dead pixels), Hazro have a very good record as far as dead pixels go.

It does seem like something of a shame to have such a loose dead pixel policy (>21 sub-pixel defects for a return?!), as this is clearly putting a lot people off buying the screens, and pushing them towards the Dell / HP alternatives that guarantee zero pixel defects.
 
Phoenixdancer said:
Why exactly do you not have a very tight dead pixel policy?? is that why you can get away with selling them cheaper? not so many returns?
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We've never had a return to date due to pixel failure. The policy shouldn't be used as an indication of panel quality as they come off the same production line as those used by other vendors. This issue is multi-dimensional:

1. No vendor can guarantee zero dead pixels as each panel would have to be individually tested for MURA defects - which we know doesn't happen. The larger vendors can accommodate for returns [as high as 3% for LCD displays]. We've heard of cases where customers have had 3 swaps/replacements before satisfaction. Hazro, as a small time player, can't offer the same service - we simply don't have the capacity/volume to operate that way. We often come across customers who go out their way to find defects so the 'loose' policy is set to cover such occurrences.

2. We are primarily a B2B company and sell into markets that don't view a few stuck/dead pixels as obstacles to them performing their tasks. We believe the issue of stuck/dead pixels has been 'consumerized' with vendors using it as a selling point and we find ourselves in a situation where we're having to compete. By having a transparent pixel policy, customers know what to expect.

3. We actually test each individual panel and would never put out a monitor laden with stuck/dead pixels.

4. I will be surprised if any customer reports more than 1~2 dead pixels - let alone 9. Customer feedback on their Hazro displays is encouraged to clear doubts.
 
You make valid points, but unfortunately consumers DO view the strength of a dead pixel policy as a major selling point - this is evident from any end-user discussion on PC monitors. I fully appreciate that dead/stuck pixels are not a major issue for business to business sales, but for home users they certainly are. If Hazro is looking to move into the consumer market they need to accept the pragmatic reality that consumers do care about dead/stuck pixels. I also accept that Hazro cannot expect to match the 'no questions asked' returns of the larger companies - and nor should they, given that the screens are sold at extremely competitive prices.

You state that you would be surprised if any customer reports more than 1-2 dead pixels, and on the strength of what we have seen so far in this forum (4 screens, zero dead pixels) I can believe this 100%. If you were to change your dead-pixel returns policy for consumers to reflect this, then I firmly believe that you would provide a huge boost to confidence, and see a solid increase in sales.

I've tried to do my bit in terms of customer feedback, and I agree that it's important for building confidence in a product. But a formal guarantee of no more than (say) 3 pixel defects would do wonders for consumer confidence.
 
hazro said:
We've never had a return to date due to pixel failure. The policy shouldn't be used as an indication of panel quality as they come off the same production line as those used by other vendors. This issue is multi-dimensional:

1. No vendor can guarantee zero dead pixels as each panel would have to be individually tested for MURA defects - which we know doesn't happen. The larger vendors can accommodate for returns [as high as 3% for LCD displays]. We've heard of cases where customers have had 3 swaps/replacements before satisfaction. Hazro, as a small time player, can't offer the same service - we simply don't have the capacity/volume to operate that way. We often come across customers who go out their way to find defects so the 'loose' policy is set to cover such occurrences.

2. We are primarily a B2B company and sell into markets that don't view a few stuck/dead pixels as obstacles to them performing their tasks. We believe the issue of stuck/dead pixels has been 'consumerized' with vendors using it as a selling point and we find ourselves in a situation where we're having to compete. By having a transparent pixel policy, customers know what to expect.

3. We actually test each individual panel and would never put out a monitor laden with stuck/dead pixels.

4. I will be surprised if any customer reports more than 1~2 dead pixels - let alone 9. Customer feedback on their Hazro displays is encouraged to clear doubts.
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This is a very reasonable approach - gg Hazro
 
kmetek said:
hazro: why do you have monitors only in UK?
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We sell worldwide with most of our business generated from B2B sales e.g. industrial displays, advertising monitors etc. These 30s and 27s are assembled and built in the UK but we do allow for non-UK purchases directly via our site
 
Duff-Man said:
unfortunately consumers DO view the strength of a dead pixel policy as a major selling point.

If Hazro is looking to move into the consumer market they need to accept the pragmatic reality that consumers do care about dead/stuck pixels.

If you were to change your dead-pixel returns policy for consumers to reflect this, then I firmly believe that you would provide a huge boost to confidence, and see a solid increase in sales.

A formal guarantee of no more than (say) 3 pixel defects would do wonders for consumer confidence.
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I totally agree but unfortunately the low margin, small batch and 'on-demand' nature of our operations means we have to have such a policy in place. A single product return would compromise the feasibility of putting an entire batch of these on the market. Lowering the 'return' thresholds would definitely entice consumers and its something we will consider - but for now, the manuals are printed and everything is set to go. We will monitor feedback from users to gauge the average number of dead/stuck pixels reported and will adjust accordingly. Our tests suggest 2~3 per panel but we cover ourselves for all eventualities as defects can occur later during operation.
 
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