HDD/SDD Problem???

Zybekk · 6 Jan 2012 at 21:17

So I brought http://www.overclockers.co.uk/showpr...d=2040&subcat=

I added the 120gb SSD. However got my PC today, I have a 55gb HDD where my OS is installed and a 1TB HDD.

Where exactly is my SSD?

How do I find it, is it not installed or what?

Orcvader · 6 Jan 2012 at 21:23

Link goes no where.

Check Disk Management, it's there, but not formatted yet. Hence why you cannot see it under "Computer". You need to format it first before you can use it. If you're installing Windows on it though, the install disk will format it for you while installing Windows. Just make sure you unplug the other drives first so all boot files goes onto the SSD. And be sure to install in AHCI mode.

Zybekk · 6 Jan 2012 at 21:29

Orcvader said:
Link goes no where.

Check Disk Management, it's there, but not formatted yet. Hence why you cannot see it under "Computer". You need to format it first before you can use it. If you're installing Windows on it though, the install disk will format it for you while installing Windows. Just make sure you unplug the other drives first so all boot files goes onto the SSD. And be sure to install in AHCI mode.

Gotta speak real simple for me. I booted my PC first time, after buying from OCuk. Everything is fitted. I done what you said for the 1TB HDD. As at first it wasn't showing. But I can't even see my 120gb SSD. I purchased this as an extra too.

Zybekk · 6 Jan 2012 at 21:30

http://www.overclockers.co.uk/showproduct.php?prodid=FS-190-OE work?

andy_mk3 · 6 Jan 2012 at 21:38

Sounds like you have the 60GB SSD installed.

In the search box on the start menu, type in 'Device' and 'Device Manager' should appear, click on that. Then under 'Disk drives' you should see your SSD 'OCZ-AGILITY3 ATA Device', double click on that, and then under the 'Volumes' tap, click 'Populate'. Then under 'Capacity:' it will tell you the capacity of the drive.

Orcvader · 6 Jan 2012 at 21:41

Ah so the SSD is part of the prebuilt system, yup, new link goes to the Titan 8300i.

As Andy said it sounds like you have the 60gb version installed instead (55gb is the SSD). I would contact OcUK Customer Support so they can correct this for you.

Zybekk · 6 Jan 2012 at 21:41

I will get back too you. I purchased the 120gb however, so what does this mean? They charged me for something I don't have. As it also says in desc it comes with a 60gb SSD. I Purchased an additional 120gb.

Zybekk · 6 Jan 2012 at 21:42

Orcvader said:
Ah so the SSD is part of the prebuilt system, yup, new link goes to the Titan 8300i.

As Andy said it sounds like you have the 60gb version installed instead (55gb is the SSD). I would contact OcUK Customer Support so they can correct this for you.

Ah well as standard it comes with the 60gb, so the 55gb is the standard 60gb ssd? The 1TB HDD is fine.

But my 120gb isn't there?

spenncerr · 6 Jan 2012 at 21:43

Did you order the 120GB separately?

andy_mk3 · 6 Jan 2012 at 21:43

Zybekk said:
I will get back too you. I purchased the 120gb however, so what does this mean? They charged me for something I don't have. As it also says in desc it comes with a 60gb SSD. I Purchased an additional 120gb.

I noticed that also, the description says

- Hard Drive: 1TB + OCZ 60GB Sata 6GB/s Solid State Drive

I'd make a thread here and get your issue sorted with OcUK

http://forums.overclockers.co.uk/forumdisplay.php?f=116

spenncerr · 6 Jan 2012 at 21:43

Zybekk said:
Ah well as standard it comes with the 60gb, so the 55gb is the standard 60gb ssd? The 1TB HDD is fine.

But my 120gb isn't there?

The 55GB will indeed be the 60GB SSD. The 1TB hard drive used for storage will be fine too.

Orcvader · 6 Jan 2012 at 21:45

Wait, so you have two SSDs? One 60gb that came with the system and an additional 120gb?

Zybekk · 6 Jan 2012 at 21:46

spenncerr said:
Did you order the 120GB separately?

It's an option to add 120gb and I paid for it.

andy_mk3 said:
I noticed that also, the description says

I'd make a thread here and get your issue sorted with OcUK

http://forums.overclockers.co.uk/forumdisplay.php?f=116

Okay, so you think they havn't installed/sent me the item?

spenncerr said:
The 55GB will indeed be the 60GB SSD. The 1TB hard drive used for storage will be fine too.

Yes but I paid for an additional 120gb of SSD.

Zybekk · 6 Jan 2012 at 21:47

Orcvader said:
Wait, so you have two SSDs? One 60gb that came with the system and an additional 120gb?

the 60gb is the one that came with the pc. It's where windows was installed etc,

C).

But I cannot find the additional 120GB I paid for?

Orcvader · 6 Jan 2012 at 21:50

If that's the case, contact OcUK. Follow the link to the Customer Service forum that Andy gave and make a thread there. OcUK will have to sort this out since it's their mistake.

Can you take a screenshot of Disk Management? Just want to make sure the 120gb SSD is not there. Also, can you open the PC and see if there's a spare SSD not connected up? Not sure if this will void warrenty though.

Davefran · 6 Jan 2012 at 21:51

Posted this in the other thread

If it came with windows pre installed :- Could be the wrong SSD i.e 60GB instead of 120GB or 60GB might be used for the OS and the other 60GB used as a cache for the mechanical drive as that board supports Intel® Smart Response Technology.

Zybekk · 6 Jan 2012 at 21:52

Orcvader said:
If that's the case, contact OcUK. Follow the link to the Customer Service forum that Andy gave and make a thread there. OcUK will have to sort this out since it's their mistake.

Can you take a screenshot of Disk Management? Just want to make sure the 120gb SSD is not there. Also, can you open the PC and see if there's a spare SSD not connected up? Not sure if this will void warrenty though.

I will have to do this tomorrow if possible. As I am not at home right now.

I'm pretty sure it wasn't there, seeing as I had to "Activate" my TB HDD.

I'll take a picture and show you inside the PC as tbh, I don't know what I'm looking for really.

What do you mean void warranty, surely they will send me a new one if infact I am missing my ssd? I paid extra for it lol!

Zybekk · 6 Jan 2012 at 21:54

Davefran said:
Posted this in the other thread

I am not sure. Just shows I have two spaces. My C: Drive, 55gb and my HDD 1TB.

But even if my OS were to take up the 60gb cache as you say, I'd still be missing 60gb.

BTW Windows did come pre installed for me. As I did ask them to do this.

Orcvader · 6 Jan 2012 at 21:55

Some companies states opening the PC up voids warranty with those silly warranty stickers on the case. Never bought a prebuilt from OcUK though, so I'm unsure on how the OcUK warranty works with the prebuilts.

Zybekk · 6 Jan 2012 at 21:57

Orcvader said:
Some companies states opening the PC up voids warranty with those silly warranty stickers on the case. Never bought a prebuilt from OcUK though, so I'm unsure on how the OcUK warranty works with the prebuilts.

Better not I purchased another 12 months warranty

. I wont touch it before they give me advice to do so.

Thanks for the help guys btw, will update thread when I take some screenshots and maybe a picture of the inside if all is good to do so.