As one of the other memebers who works with multiple incoming supplies said (and i'm paraphasing), you can't just swap over to the other supply until you have an idea why the first one died.I'm genuinely surprised that a single substation going down shut down Heathrow. I would have thought they would have redundant national grid supply
Basically if it's a fault on your side and you switch over you potentially take out the backup as well.
There is also the minor issue of working with switching at that sort of level, it tends to be something that you don't do lightly, or necessarily easily because just moving the switches over is a fairly serious risk to life at times.
IIRC the substation that died was the sort of size that often powers an entire mid sized town to give an idea of the power involved, not the sort of substation you see at the end of a lot of residential streets.