Help - Grandsons "Train Simulator" (on steam) doesn't work in creators update

Mel_P · 10 Aug 2017 at 20:38

When my Grandson comes to stay he plays with "Train Simulator 2017" on my Win 10 PC.

However, I have just updated my win 10 with the creators update AND now Train Simulator will not run past the startup banner screen - the trains just freeze!"

I have a graphics board which worked on Windows 1607 - Nvidia Ge Force GT1030. (cheap board as I don't game) but it worked adequately over the summer. Have upgraded to latest Nvidia driver - but no no avail.

Is this a Nvidia driver issue or a Win 10 issue - and what do I do!!! (ok till half term . . . )

andicole0 · 10 Aug 2017 at 20:48

First thing to do would be to verify the files in your Steam library.
Andi.

Danny75 · 10 Aug 2017 at 21:09

Some other things to try just going by issues with other games and the CU update:

Disable Fullscreen optimisations in the game .exe (Properties > Compatibility tab).

Uninstall Afterburner and Rivatuner (if you have them). Can re-install latest versions after testing.

Disable hardware acceleration on your browser.

At some point, if nothing else works, use DDU to completely uninstall all Nvidia and Intel graphics bits (with your internet disabled) and following the restart install latest Nvidia driver again.

Mel_P · 10 Aug 2017 at 21:11

andicole0 said:
First thing to do would be to verify the files in your Steam library.
Andi.

Thanks Andi - but how do I do that please (novice to games)? It loads and runs from Steam but then in the intro screens (first few seconds) the trains stop running and freeze - this is before the intro screen to choose what to select.

Plec · 10 Aug 2017 at 21:59

Right click on the game name, within the library environment.
Select properties
Click 'Local files tab'
Select 'Verify Integrity Of Game Files'
Let it do its thing
Test game

Mel_P · 11 Aug 2017 at 09:28

Plec said:
Right click on the game name, within the library environment.

Select properties

Click 'Local files tab'

Select 'Verify Integrity Of Game Files'

Let it do its thing

Test game

I have done this (twice) and it says "1 file failed to validate and will be reacquired". But doesn't seem to do this?
Still will not run.

pastymuncher · 11 Aug 2017 at 09:29

When that message comes up you should see the download bar at the bottom of the screen in Steam pop up and it automatically downloads the missing files. I doubt if that missing file is the problem though.

Over on the UKTS forums we had a number of people with various problems after the creators update most of which were to do with graphics problems and some were solved by going back to Nvidia driver 378.92. Others had Microsoft office installed and could fix it by disabling a updater in task manager. Other's have had no problems at all so it seems that nothing specific sets it off. I am lucky and have not even had the Creators Update yet so the game works fine for me but for those that do have problems it is frustrating that no one thing (apart from they all have the creators update) is causing these problems. If it happened to me I would either roll back to before the creators update or do a clean install from a build that doesn't have it and then select defer feature updates in the update advanced settings or continue as I am now and disable windows update altogether as TS2017 is the main game that I play.

andicole0 · 11 Aug 2017 at 09:43

If verify isn't working you could delete it and re-install it.
You can do this by right clicking on the game in the library and I think 'delete local files' should be an option.
In the library you should now still see the game and it should have an option to install.
This shouldn't affect any progress made in the game - I think
Andi.

Mel_P · 11 Aug 2017 at 10:41

andicole0 said:
If verify isn't working you could delete it and re-install it.
You can do this by right clicking on the game in the library and I think 'delete local files' should be an option.
In the library you should now still see the game and it should have an option to install.
This shouldn't affect any progress made in the game - I think
Andi.

Thanks - he has the CD - that will have to wait. What a time wasting exercise!!!

FloppyPoppy · 11 Aug 2017 at 11:21

Slightly off the path here, but do i recall a thread from around a year ago where your grandson may or may not have spent money on buying extra trains and you was trying to get a refund

? Or was that someone else?

pastymuncher · 11 Aug 2017 at 11:56

Mel_P said:
Thanks - he has the CD - that will have to wait. What a time wasting exercise!!!

You don't need the cd as it will be tied to his Steam account. Just delete the game and reinstall it through Steam.

something daft already!! · 11 Aug 2017 at 11:58

Some games were not working for me on creator's update. They recently released a patch which fixed it for me. Try running windows update.

andicole0 · 11 Aug 2017 at 12:00

pastymuncher said:
You don't need the cd as it will be tied to his Steam account. Just delete the game and reinstall it through Steam.

+1
Andi.

Mel_P · 11 Aug 2017 at 12:56

harry5522 said:
Slightly off the path here, but do i recall a thread from around a year ago where your grandson may or may not have spent money on buying extra trains and you was trying to get a refund ? Or was that someone else?

Yep. It was my daughters fault - she left her credit card details in!! He didn't spend much so she let it be. He had 2 weeks here and played TS for 2 hours every day!!!

Mel_P · 11 Aug 2017 at 13:16

howiepoohs said:
Some games were not working for me on creator's update. They recently released a patch which fixed it for me. Try running windows update.

Tried that - nothing offered to me yet. Thanks. Only updated to Creators Update yesterday so perhaps this will arrive soooooon

Mel_P · 11 Aug 2017 at 13:18

andicole0 said:
+1
Andi.

pastymuncher said:
You don't need the cd as it will be tied to his Steam account. Just delete the game and reinstall it through Steam.

Underway now - will update you later. Thanks

Mel_P · 11 Aug 2017 at 14:40

Frustrating!!

- Installed latest Nvidia driver (clean install)
- Uninstalled Train Simulator via Steam. Rebooted.
- Reinstalled TS via Steam.
- Ran TS (no compatibility settings) and it RAN - start up screens of moving trains were a bit juddery but got through this and ended up on "Drive" screen. Did Quick drive and went OK.
- Exited TS, shut down, rebooted. Tried to run TS again but it kept stopping on moving trains screen (1st or 2nd train). Aren't computers meant to do same thing each time?
- Frozen - Task manager says Railworks.exe in not responding. Have to exit via sign out to exit game.

Why does it work once? did disk clean but still won't run. Humph.. That's it for now - head hurts.

Mel_P · 11 Aug 2017 at 15:10

pastymuncher said:
some were solved by going back to Nvidia driver 378.92. Others had Microsoft office installed and could fix it by disabling a updater in task manager. .

Tried this but says driver not compatible with Windows version or Graphics hardware?

Couldn't find any MS office updater in task manager

lltfdaniel · 11 Aug 2017 at 18:04

Do you have an error log as to why this is happening?

Mel_P · 11 Aug 2017 at 19:11

lltfdaniel said:
Do you have an error log as to why this is happening?

Yes there is - last time I looked it was due to a fatal visual studio error. Will look in a short while and paste some relevant bits from it.

Looked with dumpchk and can't seem to see anything in it except lots of memory addresses and I cannot copy from the cmd window for some reason.