Help With BE DNS

[kmufc77]

hi i keep getting random disconnections from BE would changing the DNS improve my connection? if so can someone please tell me how to change the dns settings and what the address is please

 

[wij]

DNS isn't going to help you at all if it is the line dropping sync.

Be's DNS is pretty terrible from what I remember, best to use OpenDNS:

208.67.222.222
208.67.220.220

Put them into your router, plenty of instructions on Google or indeed the OpenDNS site even has a handy set of guides if you tell it what router you're using.

If the line is unstable you might want to increase the target SNR, should be an option for that in the Be control panel, or phone customer service.

Would also be worth checking if there are any devices not correctly filtered or if it could just be a problem specific to your area - if they're doing work on the exchange it could be causing the disconnects. You may also have a line fault that would need investigating by BT.

Post up your line stats if you want and people will let you know if there's anything glaringly wrong with them.

 

[kmufc77]

Line stats



Uptime: 0 days, 1:50:47

DSL Type: G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]: 1,351 / 7,754

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.0 / 18.0

Line Attenuation (Up/Down) [dB]: 24.0 / 43.0

SN Margin (Up/Down) [dB]: 4.0 / 3.0

Vendor ID (Local/Remote): TMMB / BDCM

Loss of Framing (Local/Remote): 11 / 0

Loss of Signal (Local/Remote): 1 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 87 / 0

FEC Errors (Up/Down): 34 / 0

CRC Errors (Up/Down): 34 / 2,967

HEC Errors (Up/Down): 2,789 / 428

im positive its the router as my connection has only been bad for the last 2 months.

 

[tolien]

Have you changed your profile? If it reconnects at a 3dB SNR margin, it sounds like it's been changed to the "for speed" profile.

 

[kmufc77]

Have you changed your profile? If it reconnects at 3dB, it sounds like it's been changed to the "for speed" profile.

yes but i have had 100% same issues on all 3 profiles for 2 months now.
im waiting to speak to a BE chat person now,my laptop which is wireless has the same issue also, im on Ethernet on desktop,ive tried the master socket behind the main BT socket and changed filter etc.

 

[Widge]

Hi!

I'm having issues too. Symptoms are:

Some webpages load slowly, or need clicky encouragement.
PSN disconnects frequently.
Friends list on PSN populates slowly, if at all.
Time outs when connecting to PSN.
Stuff like Demon's Souls online, no messages are appearing.

Full port forwarding in effect and WIRED to the PS3. Laptops and PC's are wireless though.

Its weird. I was ok for a while but its gone back to being awful again. My issue is, I have no idea how to troubleshoot, what stats to check.

Box I'm on is a DGN2000 with the DGTeam firmware.

Filter is on, I have just the one socket in the house. Many filters tried.

Issues started when my trusty old router got blown in a storm, tried the BeBox (just as bad) and bought the DGN2000 with the premise of Annex M.

Stats are:

System Up Time 1007:35:15
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN Static IP 28366 29769 0 5785 13246 00:31:35
LAN 10M/100M 33886817 18050228 0 511 422 1007:35:11
WLAN 11M/54M 98132567 99241439 0 899 566 1007:34:47


ADSL Link Downstream Upstream
Connection Speed 12612 kbps 2169 kbps
Line Attenuation 28.5 db 13.0 db
Noise Margin 5.7 db 2.8 db

 

[kmufc77]

ive just ordered a new linksey N series router and adaptor,as laptop is wireless and quite far away from router.

This will tell me if its BE side or mine when new router is setup.

 

[kmufc77]

Hi!

I'm having issues too. Symptoms are:

Some webpages load slowly, or need clicky encouragement.
PSN disconnects frequently.
Friends list on PSN populates slowly, if at all.
Time outs when connecting to PSN.
Stuff like Demon's Souls online, no messages are appearing.

Full port forwarding in effect and WIRED to the PS3. Laptops and PC's are wireless though.

Its weird. I was ok for a while but its gone back to being awful again. My issue is, I have no idea how to troubleshoot, what stats to check.

Box I'm on is a DGN2000 with the DGTeam firmware.

Filter is on, I have just the one socket in the house. Many filters tried.

Issues started when my trusty old router got blown in a storm, tried the BeBox (just as bad) and bought the DGN2000 with the premise of Annex M.

Stats are:

System Up Time 1007:35:15
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN Static IP 28366 29769 0 5785 13246 00:31:35
LAN 10M/100M 33886817 18050228 0 511 422 1007:35:11
WLAN 11M/54M 98132567 99241439 0 899 566 1007:34:47


ADSL Link Downstream Upstream
Connection Speed 12612 kbps 2169 kbps
Line Attenuation 28.5 db 13.0 db
Noise Margin 5.7 db 2.8 db

i feel your pain ive been disconnected around 10 times in 30 mins peeing me right off
ive been patience as this has been happening for around 2 months and each day is getting worse,i thought BE were very good to start off with but now i have different thoughts,thats of course its no BEs fault.

 

[tolien]

yes but i have had 100% same issues on all 3 profiles for 2 months now.

It was losing sync even on the 9dB "for stability" profile?
If the issue is that you're losing sync, the minimum SNR margin Be will set for you isn't the best choice in the entire world.

my laptop which is wireless has the same issue also, im on Ethernet on desktop

It would if the issue if that you're losing ADSL sync.

,ive tried the master socket behind the main BT socket and changed filter etc.

,,,and what?

 

[wij]

Well if you're getting similar issues on a wired PC and a laptop it could well be the router, personally think a lot of the Linksys ones are junk and would look at something that used a Broadcom chipset for its DSL modem as that will be most able to get the best out of a slightly iffy line.

@Widge - try putting the OpenDNS servers listed above into your router, instruction on how to do this are on the website. When I was a Be customer I had no end of time outs and general crapness as a result of their shoddy DNS servers, changing to OpenDNS remedied most of the issues I had with their service.

 

[kmufc77]

It was losing sync even on the 9dB "for stability" profile?
If the issue is that you're losing sync, the minimum SNR margin Be will set for you isn't the best choice in the entire world.



It would if the issue if that you're losing ADSL sync.



,,,and what?

Be always tell you when you having problems to unscrew the bottom of the master socket and plug directly in the socket,not sure why this makes a difference.

 

[tolien]

Be always tell you when you having problems to unscrew the bottom of the master socket and plug directly in the socket,not sure why this makes a difference.

It's good advice. My point was what happened?
It eliminates your extension wiring (which should, legally, be wired into the faceplate at most). You'd see an increase in sync rate or SNR margin or both.

Before throwing money at the problem, you'd have been far better working out exactly what was happening and trying to identify what was at fault. Introducing new hardware means a) Be won't even support you as long as you're using it and b) you have no idea whether it's working, broken, causing a problem or anything.

 

[kmufc77]

It's good advice. My point was what happened?
It eliminates your extension wiring (which should, legally, be wired into the faceplate at most). You'd see an increase in sync rate or SNR margin or both.

no different in disconnections im trying to change my profile to reliability but upon the second confirmation stage it wont work,had this problem before

 

[tolien]

So what happens when it disconnects - does the DSL light go out on the router, do you need to restart it, what happens to the ADSL stats you pasted before?

 

[kmufc77]

It's good advice. My point was what happened?
It eliminates your extension wiring (which should, legally, be wired into the faceplate at most). You'd see an increase in sync rate or SNR margin or both.

Before throwing money at the problem, you'd have been far better working out exactly what was happening and trying to identify what was at fault. Introducing new hardware means a) Be won't even support you as long as you're using it and b) you have no idea whether it's working, broken, causing a problem or anything.

its well know Be thomson routers are rubbish for a start
This problem imo is the router as for 6 months solid my be connection was 100% fine not a bad word to say about it.
i need a n series router anyhow for the laptop which is a far distance from the router so its not wasting money as ive been thinking about getting a n series router for some while now.

Be have had loads off issues over the last few months more than any other isp i have ever been with i cant do no more my end in checking things and to get another router is a good option,what else can i do believe me if you were getting disconnected as much as me you would be mad and would look to other options to fix the problem
ive done everything possible my end to fix the problem

 

[kmufc77]

So what happens when it disconnects - does the DSL light go out on the router, do you need to restart it, what happens to the ADSL stats you pasted before?

sometimes all lights go out most of the time all lights stay on and the ethernet and wireless lights are flashing.

as for the stats ive never checked the stats when i have this problem networks for me are extremely weak and the number figures make no sense to me.

 

[tolien]

its well know Be thomson routers are rubbish for a start

That's neither here nor there. Be will only support you with the Be Box and you haven't yet shown that the router's to blame.

ive done everything possible my end to fix the problem

Evidently not. You haven't actually identified what's to blame.

sometimes all lights go out most of the time all lights stay on and the ethernet and wireless lights are flashing.

That sounds like the router rebooting. Be should be able to send you a new router but you've already ordered one. If you'd said this at the start we'd have had a much shorter thread...

as for the stats ive never checked the stats when i have this problem networks for me are extremely weak and the number figures make no sense to me.

So either post before and after or compare the numbers. You're only interested in about 3 anyway.

 

[kmufc77]

That's neither here nor there. Be will only support you with the Be Box and you haven't yet shown that the router's to blame.



Evidently not. You haven't actually identified what's to blame.



That sounds like the router rebooting. Be should be able to send you a new router but you've already ordered one. If you'd said this at the start we'd have had a much shorter thread...



So either post before and after or compare the numbers. You're only interested in about 3 anyway.

for a start like i said i dont want a BE router as i need a n series router for better wireless so i dont consider that a waste of money.
as for whats to blame from what ive tryed my end the problem is the router.
but i wont know until ive set new one up
as for Be support not supporting me when ive got a new router, ive been waiting 2 days for confirmation for them to send me new router and im sick of trying to explain to them that i have clearly got a serious connection problem.
If both laptop(wireless) and desktop (Ethernet) are both displaying same symptoms then surely its either the router or my BT line,and like i said ive had a solid Be connection up until now so i believe the problem is the router but hey im no expert like i said when it comes to networks.

 

[Widge]

Ok, Open DNS in effect. Will try this for a while!

 

[tolien]

i dont consider that a waste of money.

I didn't say it was. I said it was pointless when you were trying to diagnose a fault. After over a dozen posts, you finally said what the symptoms were (i.e. the lights all go out, so the router's clearly restarting).