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help with MSI 6900xt. not compatible with your currently installed driver.

realBabelfish

realBabelfish

realBabelfish

Soldato
Joined
23 Oct 2002
Posts
3,177
Hi guys, need some urgent help on this one!

basically son wanted to play new steam game 'toolbox turbos' or something and the screen spazzed out then went to desktop. then radeon software unavailable, then i get a message saying

'not compatible with your currently installed driver. please check systems for other version of radeon blah blah

pa-300 on their faq. this basically says 'windows sometimes updates your drivers. so it tells you to disable drivers updates in windows but thats it. then they say just ask MS. but why doesnt nvidia ever have this problem?!? im remembering why i normally get nvidia now. :(

so i do a factory reset clean install of drivers (i did a clean install of windows yesterday and was running fine all last night) it deletes all old ones, reboots, then the screen goes black half way thru cant do anything so have to turn pc on and off. tried with DDU and cleaned everything. looked to have crashed but then i rebooted and let me load a game, but then went black and back to square 1 with radeon s/w not working?!

then device manager tells me this.
"Windows has stopped this device because it has reported problems. (Code 43)" seems to be a driver connection issue

i only got this card yesterday and its been a PITA the last few hours. im already wishing id gone nvidia. :(
 
right. having nothing but a pain from this card. well more like the drivers it seems. every few days i get a black screen whilst playing (temps are fine) then back to desktop and radeon utility wont load saying message about GPU as mentioned above.
im pulling my hair out on this. run DDU utility to clean radeon stuff, its worked the last few times this week but now i cant get it to work at all. it seems radeon software just as bad as ATI which is a shame. i think im going to have to return it and get a 3080ti or something. :(
 
LtMatt said:
Factory reset should do it before you install the drivers.
Click to expand...

nope. every time it gets to the 'your screen may flicker' bit it just goes black. monitor says no signal. then it just sits there. sometimes i reset after a while and it works and sometimes not. ive put my 970 back in now and im going to return this POS and get a 3080ti. last amd GPU i ever buy. good hardware but drivers are awful.
 
This sounds to me like a hardware problem and the drivers are becoming unresponsive as the card is misbehaving. RMA the card.
 
i get a windows error code 43 saying its disabling the card due to drivers. it seems to be the card thinks it different to the driver somehow? seems a pretty common problem somehow?
 
I’ve not seen that problem reported on this forum before. Send the card back and get a replacement.
 
realBabelfish said:
i get a windows error code 43 saying its disabling the card due to drivers. it seems to be the card thinks it different to the driver somehow? seems a pretty common problem somehow?
Click to expand...

Are you on the latest bios for your motherboard and have you made sure there no vbios update for the card too as maybe they know there is an issue ? .. Code 43 is either a hardware fault, driver fault or the card doesn't like being in that setup. Try reseating the card too maybe it's not going all way in the slot is there a clearance issue with the motherboard as some of these new cards sometimes are so long they hit other things and don't sit in the slot right.


If the place that you purchased it from doesn't replace it then it will end up at MSI for and RMA and will take weeks/months to resolve too, so heads up on that headache. So if they refuse to replace it then ask for a refund and return it to save the headaches and buy a different card.


Maybe try running MSI Live Update 6 to see if it finds a vbios update for the card.

https://www.msi.com/Graphics-Card/support/Radeon-RX-6900-XT-GAMING-X-TRIO-16G#down-driver&Win10 64

Title
MSI Live Update 6
Version
6.2.0.74
Release Date
2021-04-14
File Size
29.68 MB

Description
• Online update BIOS/Driver/Firmware/Utility.
• Live Monitor auto-detects and suggests the latest BIOS/Driver/Utilities information.
Note
1. .net framework 4.0 is required.
2. Antivirus Software need to be disabled to prevent conflict when using Live update utility.
3. The vBIOS of RX 5600 XT 14Gbps memory speed is available on LIVE UPDATE.
4. The BIOS of RX 6800 XT is available on LIVE UPDATE.
5. The MSI ReBAR BIOS is available on LIVE UPDATE
6. Link to the NVIDIA resizable BAR blog: https://www.nvidia.com/en-us/geforce/news/geforce-rtx-30-series-resizable-bar-support/
7. Link to the NVIDIA resizable BAR BIOS update information page, containing general flashing instructions and info on error codes: https://nvidia.custhelp.com/app/answers/detail/a_id/5165
 
i might try again today but wasted hours on it yesterday. i have flashed the bios on mobo to latest version but i cant even get MSI app to see the card as windows keeps disabling it. AMD say something about this being an MS issue but ive never seen or heard about this before and never had issues with nvidia
 
i didnt buy thru OK but did buy from a big ebuying store type place. what are my rights with refunds on this? i got it last thursday and had to reinstall drivers a few times in the week now i cant even install them at all. can i just demand a refund or can they refuse? if i can demand ill buy a 3080ti today as i cant contact them til tomorrow.
 
realBabelfish said:
i didnt buy thru OK but did buy from a big ebuying store type place. what are my rights with refunds on this? i got it last thursday and had to reinstall drivers a few times in the week now i cant even install them at all. can i just demand a refund or can they refuse? if i can demand ill buy a 3080ti today as i cant contact them til tomorrow.
Click to expand...

Got the same card from the same place. I will be sending mine back tomorrw too for a refund too if possible. I don't see why we can't?
 
realBabelfish said:
have you had the same/similar issues?
shame i cant find the 1400 3080ti i saw yesterday, should have bought it then would have been here today.
Click to expand...
Yes I've had the same error as you as well on my w11 drive not on my W10. I have dual boot.

Also the temps are also a concern as it's hitting over 100c gaming non overclocked and its winter, the boost clocks in game only seem to be 1999 ish as well, the amd stress test has had it up to 104c on a 240sec run but the boost clocks do go to 2400+. Makes me wonder if it's worth returning it for something like the 6900xt red devil or same as u going 3080 ti
 
yeah it depends on price for 3080ti. i saw one yesterday for 1400 which is 200 more than i paid for this. im still annoyed we have to splash so much to seemingly keep up with a 500 quid xbox tho haha.
i had this same problem when they were ati. the hardware seems ok but the drivers etc are awful and they take ages to get good drivers out compared to nvidia.
 
realBabelfish said:
yeah it depends on price for 3080ti. i saw one yesterday for 1400 which is 200 more than i paid for this. im still annoyed we have to splash so much to seemingly keep up with a 500 quid xbox tho haha.
i had this same problem when they were ati. the hardware seems ok but the drivers etc are awful and they take ages to get good drivers out compared to nvidia.
Click to expand...

Filled in the RMA for mine already online. Says you need to contact them sill by phone though
 
That MSI card looks like it has a lot of problems. To be honest for AMD I would only buy Sapphire, powercolor or as rock as the only make amd cards.
 
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