Help with RMA direct to Geil

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Soldato
Joined
18 Oct 2002
Posts
3,052
Anyone had any luck with RMA direct to Geil?

I emailed the Taiwan and USA support email addresses over a week ago but haven't had a response.

I have the Geil DDR550 Ultra-X 1GB kit and it doesn't run anywhere near DDR550 regardless of BIOS settings used so I'm hoping to get them replaced. I have the receipt and it's supposed to be a lifetime warranty but it's no good to me if they don't respond to emails! :(
 
i sent off my GEIL ram on thursday for a RMA, i e-mailed GEIL usa and they responded within 24 and said they were passing the case onto GEIL in taiwan. I got a response from GEIL in taiwan after 2 days from my first e-mail and then after a few e-mails back and forth i got a RMA number. Maybe give GEIL usa another e-mail
 
A good reminder of why I buy Crucial :)

Phoned for an RMA number on Tuesday, mailed the RAM and got the replacements on Saturday.

Hard to beat that sort of service and the RAM was over 2 years old as well.
 
markyp23 said:
I sent mine through OcUK who sent it on to GeIL after 11 weeks OcUK eventually sent me some G.Skill stuff they had in stock.
Click to expand...

There's a poster called Gethzemane that doesn't believe this happens :rolleyes:
 
turboshed: What postal method did you use to send your Geil memory to Taiwan and how much was it/what did you send? Also have you received your replacement modules yet or heard how long it'll take?

I'm still waiting on Geil's RMA guy to get in touch. Was over a week ago he was supposed to email me so I've emailed them again.
 
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