Helpdesk - A matter of priorities

Admiral Huddy

Admiral Huddy

Admiral Huddy

Man of Honour
Joined
17 Feb 2003
Posts
29,640
Location
Chelmsford
We had loads of problems yesterday with a couple of server going down. Here's a few of the calls we got:

"Urgent - We have a number of trades that need to go in this morning and no one can get inot IBIS..."
"Citrix is not repodending..."
"No trades are coming through the summit trade feed..."
"We canot access our shared docs or calendars.."
"I can't get into facebook"


haha Made my day when I heard this :D
 
lol, "I can't get into facebook" Did you reply "thats because we have blocked it....just for you...because we monitor exactly what you do and the messages you send"?
 
Glad to see it's not just us who deal with idiots... from the other day.

"Yes, the network is down in So & so building, the main switch has a power issue"
"Yes, there is a probelm with the network in in So & so building, the main switch has lost power"
"No we don't repair fridges, we're the IT Helpdesk. Yes I am certain we don't repair fridges."
"Yes, the network is down in So & so building, the network guys are investigating and have found the main switch will not boot up"
 
I was just answering a call with somone having issues, then at the end, she asked if I know a good glazer .... because I'm good with computers. :o
 
I used to work on a Helpdesk. It was hilarious.

since you work in IT, you MUST know how to sort out the Sky set up, recieve a good Channel 5, fix microwaves, and programme remote controls... obviously!
 
Also, how to get your call ignored by IT Support

i) Mark it as "urgent" in the Subject heading
ii) Use CAPITAL LETTERS in the Subject heading
iii) Don't put anything in the Subject heading
iv) i) and ii) combined
 
You must log in or register to reply here.
Back
Top Bottom