Helpdesk software

Simmz · 23 Apr 2015 at 09:31

Hi all,

Does anyone know of any cloud based helpdesk software that can also work with LDAP integration? Would also need to be fully brandable and allow for tickets to be logged and created through a portal as well as email. Doesn't need to be anymore complex than that, as it will purely be used for tickets and that alone.

Thank you.

wesley · 23 Apr 2015 at 09:53

http://www.spiceworks.com/free-help-desk-software/

DaleTheWhale · 23 Apr 2015 at 10:06

We use an older version of this at my company, a few clients also use it (no names).

Allows for multi-vendor tickets to be logged, quite user friendly for logging tickets, requests, tasks or change requests.

http://www.bmcsoftware.uk/it-solutions/it-service-management.html

Not free, but powerful.

brendy · 23 Apr 2015 at 10:14

I use spiceworks here though not the email ticket logging due to multi site locations.

nightmare99 · 23 Apr 2015 at 11:53

Have you looked at Zendesk, I think it can do LDAP.

mtalk · 24 Apr 2015 at 06:32

you can check out Vision helpdesk ,their V4 is easy to customize , which I felt lacks in zendesk.. easy to use as well.

LizardKing · 24 Apr 2015 at 10:09

OStickets if you don't need anything to crazy. ldap is a bit of a choir still but there working on improving it.

daztrouk · 25 Apr 2015 at 13:45

Pretty sure ServiceNow would be suitable

BinnsY · 25 Apr 2015 at 15:03

I can highly reccomend manage engine's service desk plus. I use at at work with both the web portal for logging tickets and having them logged via e-mail. It also integrates with LDAP as you wish as this is what we use.

https://www.manageengine.com/produc...WsPbqfL9RY0YuykVu1A2axoCJ6Lw_wcB&gclsrc=aw.ds

I'm using the enterprise edition as the priority matrix and change management modules are essential for us but if you dont need these I think the free one would do what you need.

MrZen · 7 May 2015 at 11:58

daztrouk said:
Pretty sure ServiceNow would be suitable

I agree, however ServiceNow may be a little overkill for his needs

tom_e · 7 May 2015 at 12:01

BinnsY said:
I can highly reccomend manage engine's service desk plus. I use at at work with both the web portal for logging tickets and having them logged via e-mail. It also integrates with LDAP as you wish as this is what we use.

https://www.manageengine.com/produc...WsPbqfL9RY0YuykVu1A2axoCJ6Lw_wcB&gclsrc=aw.ds

I'm using the enterprise edition as the priority matrix and change management modules are essential for us but if you dont need these I think the free one would do what you need.

We use this as well, seems pretty decent.

cokecan · 7 May 2015 at 13:15

tom_e said:
We use this as well, seems pretty decent.

Same here. We were Spiceworks users until January this year and have been on ServiceDesk since. Honesty ServiceDesk is miles ahead of Spiceworks and well recommended

rickjames · 7 May 2015 at 13:27

We use Sysaid but part of me wishes we could get rid, used Spiceworks at my old place and got pretty comfortable with it's UI.

Deleted member 77746 · 7 May 2015 at 13:50

Spiceworks. Very easy to install and very easy to setup.

O.D. · 7 May 2015 at 14:27

Jira.
Zendesk.
Dynamics CRM if you have the time.