High-jacked stream account

1kiwi · 21 Nov 2009 at 15:09

Hi Guys,

My steam account has been highjacked. The hacker has changed the registered email as well. I have completed a steam ticket with pictures of my serial keys. How long do they susually take to unlock my account? Is there any way i can get in touch with steam directly?

craig3000 · 21 Nov 2009 at 15:21

Was there a weakness in your steam defenses?

Im not sure how steam works in this regard but I know one thing try to prevent this from happening because there's no guarantee of it returning

1kiwi · 21 Nov 2009 at 15:25

Yeh, my guess is that who ever is using it is cheating up to his/her eyeballs

1kiwi · 21 Nov 2009 at 15:26

Can anyone confirm what the steam support availability is like during the weekend?

Redgie · 21 Nov 2009 at 15:28

Presumably you have all the credit card statements and or PayPal receipts for any games you've purchased? You can normally use them to verify your identity to Steam, ask them to check the IP against the date you lost your account, it will stick out like a sore thumb if they're from a different country or anything like that.

Alternatively if you get banned because of the hijacker hacking or anything like that, do the same thing, ask them to unban it based on the IP change which shows it wasn't you and the fact you couldn't access your account, then verify your identity with receipts

Good luck mate

Viper² · 21 Nov 2009 at 15:28

Usually 3-5 days not including weekends. The last time, they replied within a day to me, though.

Viper² · 21 Nov 2009 at 15:29

Redgie said:
Alternatively if you get banned because of the hijacker hacking or anything like that, do the same thing, ask them to unban it based on the IP change which shows it wasn't you and the fact you couldn't access your account, then verify your identity with receipts

If that happens, they won't unban you.

1kiwi · 21 Nov 2009 at 15:30

Yep have sent screenshots of my product keys (i only registered COD4 & MD2) so hopefully they should be able to sort me out. Just sucks, i have like 5 games linked to my steam account.

Redgie · 21 Nov 2009 at 15:31

Sorry to hear it mate

P.S. Might wanna change the topic name, Stream, as useful as it is, is not the same as Steam!

Tummy · 21 Nov 2009 at 15:33

Email Steam. Do it now.

KK ?

HAz · 21 Nov 2009 at 15:35

u used the mw2 hacked exe? or another dodgy no cd crack?

neoboy · 21 Nov 2009 at 15:37

Had that happen twice to me, sent them a picture of my serial just for the HL2 I originally installed and they done it within 2 days on both occasions. I'm sure they recently introduce a new thing as well were you verify your email, so everything is sent to that, so in future if they want to change your password they would have to have access to your email too.

Disjunto · 21 Nov 2009 at 15:38

Viper² said:
If that happens, they won't unban you.

yeah, from experience, they don't give a crap if a hacker got your account banned, no matter what proof you have

dbmzk1 · 21 Nov 2009 at 15:38

You can't change your Steam password or email without access to your email account as it sends you a confirmation code. It's a new-ish feature, but there is a chance they have access to that too. Change all your passwords and secret questions asap.

Viper² said:
If that happens, they won't unban you.

They will do if you have enough evidence.

1kiwi · 21 Nov 2009 at 15:38

HAz said:
u used the mw2 hacked exe? or another dodgy no cd crack?

I'm almost too embarrised to say - was early this morning and i got messaged a url - i clicked on it and it was a clone of the steam site. Without really thinking about it i logged in and was redirected to the actual steam site. Really stupid i know.

1kiwi · 21 Nov 2009 at 15:41

dbmzk1 said:
You can't change your Steam password or email without access to your email account as it sends you a confirmation code. It's a new-ish feature, but there is a chance they have access to that too. Change all your passwords and secret questions asap.

They will do if you have enough evidence.

Great point, just changed the password of my email etc.

Viper² · 21 Nov 2009 at 15:45

dbmzk1 said:
They will do if you have enough evidence.

Nope.

1kiwi · 21 Nov 2009 at 15:45

neoboy said:
Had that happen twice to me, sent them a picture of my serial just for the HL2 I originally installed and they done it within 2 days on both occasions. I'm sure they recently introduce a new thing as well were you verify your email, so everything is sent to that, so in future if they want to change your password they would have to have access to your email too.

I did think it was odd that i got emailed notifying me that my password and email had been changed, but there was no automatic was to switch it back.

TheOtherOption · 21 Nov 2009 at 16:25

Hope you get it sorted soon mate!

Have to say it's pretty harsh of them to just ignore the evidence you give them as proof that it's your account - specially if you've spent a lot of money through steam ... very unfair!

barmyllama · 21 Nov 2009 at 16:56

Took about 3 working days to recover my son's account.