hitachi rma

[ThriceNightly]

has anyone had to rma a hitachi drive

one of two 320gb deskstars has major problems and needs to go back

was wondering what their rma service is like?... will i have to pay for postage and how fast is the turnaround?

 

[Superficial]

well i just RMA'd a 1TB brand new drive and they had it over a month because they couldnt find the exact model - i had to opt for a low specced 8mb buffer model before they'd send it to me so if id wanted my 16mb model id still be waiting.

of course i did not know the above until i emailed them as their website showed no movement for the whole period until i bothered them about it.

moral of the story... dont go thinking you'll get things moving by just waiting for it to happen - chase them up

 

[ThriceNightly]

well i just RMA'd a 1TB brand new drive and they had it over a month because they couldnt find the exact model - i had to opt for a low specced 8mb buffer model before they'd send it to me so if id wanted my 16mb model id still be waiting.

of course i did not know the above until i emailed them as their website showed no movement for the whole period until i bothered them about it.

moral of the story... dont go thinking you'll get things moving by just waiting for it to happen - chase them up

i am in no rush as i have purchased replacement drives

do you have to pay for postage under their scheme?

 

[Superficial]

sorry - i did have to pay yes im afraid even though the drive was just over a month old and i had to get a refurbished drive back although i will say it doesnt have a mark on it.