How bad is your IT department?

No wonder people are dissatisfied with their IT departments or IT jobs if they have ridiculously small teams trying to support such large groups of users.

I believe we are at maximum capacity as far as workload goes hence hiring a 4th man and can't imagine having to support double the number of people with a 4 man team.

Better and more efficient processes would help but we wouldn't even have the time to implement them and that is before budget considerations. At present we can barely get financial approval for things we need!
 
Shamrock said:
No wonder people are dissatisfied with their IT departments or IT jobs if they have ridiculously small teams trying to support such large groups of users.

I believe we are at maximum capacity as far as workload goes hence hiring a 4th man and can't imagine having to support double the number of people with a 4 man team.

Better and more efficient processes would help but we wouldn't even have the time to implement them and that is before budget considerations. At present we can barely get financial approval for things we need!
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Just out of curiosity whats your IT budget and what does it cover?
 
Three people that sit in an office, get a call and then come and wiggle some audio cables about.

Sometimes I think they even remotely disable audio to actually get something to do.
 
Gammawolf said:
Just out of curiosity whats your IT budget and what does it cover?
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Our budget is as small as possible.:p

I don't really know as I'm not important enough to know, but when you can't purchase new peripherals or consumables let alone the SAN we badly need you know the IT budget is not a high priority!
 
eatcustard said:
Dont need an IT dept, we run Macs, they just always work :)



Until Monday when they will all fail
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Considering I support upwards of fifty of the damn things this is rarely true. There's plenty that can go wrong with them. Although granted it's generally when they're asked to work with non mac equipment and Windows machines.
 
We're amazing :p

I just wish that there were no children or teachers allowed in the damn place to keep breaking everything :mad:
 
We have 2 IT people in head office, one IT guy who travels out to sites when needed, and a photocopier repair guy who gets sent out for the real simple jobs. This is for a construction company with ~15 sites spread around London, and about 1000PCs to support.

Sometime last weekend our internet went down. Monday we reported the issue, Tuesday a new router was sent out to us by IT, which didn't work. So they said they would send us out a 3g firewall (Firewall PC for the site which had a 3g net connection with a dongle), Wednesday Openreach came in to test the line, and said there didn't seem to be any problems and it was with the equipment we were using. Thursday we received another new router (Still not working) and the 3g firewall, and it was all hooked up. So we now have 7 computers on site trying to access the internet, emails, and download large pdf and cad drawings, all off one 3g net connection. And apparently the fault is with the ISP now.
 
Shamrock said:
Our budget is as small as possible.:p

I don't really know as I'm not important enough to know, but when you can't purchase new peripherals or consumables let alone the SAN we badly need you know the IT budget is not a high priority!
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Oh hell that does sound bad :(:eek:
 
Gammawolf said:
Oh hell that does sound bad :(:eek:
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It's okay though, we can afford to ***** money on 100 iPads! :mad:

We try not to think about the stuff IT could have bought for that money which would have had a real impact on the business beyond making us look "cool" to clients because all employees have a tablet.
 
Janesy B said:
600 clients, 800 or so managed routers/firewalls/switches, 6 PoPs and two colo sites, all managed and supported by 3 people, we have a 4th but he's a bit special and doesn't know anything after 6 months...
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How did he get the job if he doesn't know anything? Is he an intern?
 
In the last 5 years I have put 100s of tickets in and every one has been dealt with professionally.
We have over 3,500 PCs connected and afaik it isn't long for all problems to be resolved but we do have a big IT department.
 
Shamrock said:
It's okay though, we can afford to ***** money on 100 iPads! :mad:

We try not to think about the stuff IT could have bought for that money which would have had a real impact on the business beyond making us look "cool" to clients because all employees have a tablet.
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Are the IPAD's bought outright? They could be under contract for say £13 a month with Vodafone or something.
 
Ours goes something like this:
Problem is recorded with the helpdesk
Problem gets semi-fixed by the helpdesk
Problem recurs
Problem again gets semi-fixed by the helpdesk
Problem recurs
Manager gets annoyed that problem keeps recuring, problem gets passed on to me, interrupting more important work.
Problem solved properly so it doesn't happen again.

Sounds rather arrogant i know, but sadly it's also true.
 
omg, how bad is our IT department?

I logged a call 3.5 months ago to get admin access to a laptop so we can try and resolve several serious issues - they called back this week...

I passed calls to comms who passed them back to us without ringing the customer after 3 MONTHS

the call logging software is so rubbish it takes 2.5 - 4.5 seconds to move from one screen to another...

I am so embarrassed about the system we support I no longer give my name when I call people!!

(we support the customer the system we use are supported by another team - its a bizarre setup)
 
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