How to speak to a human at DPD

kitkat9933

kitkat9933

kitkat9933

Soldato
Joined
26 Aug 2012
Posts
4,449
Location
North West
I arranged a parcel for Door2Door with DPD.

It got collected all good yesterday. Today I got a text saying they will come and collect it today, even though they have already collected it. When I look at my orders online it just says a redelivery request made every hour for last 16 hours, but no explanation of what this means as the item has been collected and scanned in at the hub but delivery was never attempted (as expected as only picked up yesterday).

I try calling the number but after saying they are putting me through to an advisor, the line just drops every time. Try live chat and no human responds. Seems they have no real way to get through to them? Poor driver is going to be driving miles to pick up something that isn't even here.

Anyone found a way to get through to a human?
 
kitkat9933 said:
I arranged a parcel for Door2Door with DPD.

It got collected all good yesterday. Today I got a text saying they will come and collect it today, even though they have already collected it. When I look at my orders online it just says a redelivery request made every hour for last 16 hours, but no explanation of what this means as the item has been collected and scanned in at the hub but delivery was never attempted (as expected as only picked up yesterday).

I try calling the number but after saying they are putting me through to an advisor, the line just drops every time. Try live chat and no human responds. Seems they have no real way to get through to them? Poor driver is going to be driving miles to pick up something that isn't even here.

Anyone found a way to get through to a human?
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I called the number and got through. They were no help.

Try adding 141 to the number. It comes through as withheld. Only way it worked for me

Its crazy. Dpd used to be good. But I had better support from yodel this week. And by better I mean much better! They actually identified and resolved and followed up on the resolution in 24 hours
 
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Jono8 said:
I feel like this forum is becoming a courier support group sometimes.
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The quality of couriers has dropped off a cliff since November. Only had a couple of issues in years. Then 4-5 over Christmas into Jan. Its very noticeable
 
burtie said:
Courier support sub forum? Lol!
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I think we need it.

DPD used to be great but seem to be terrible now.

Everi is great I find and I have a shop round the corner I can drop parcels off and they even print the label for me :D

They also have humans that we can speak to.
 
kitkat9933 said:
I think we need it.

DPD used to be great but seem to be terrible now.

Everi is great I find and I have a shop round the corner I can drop parcels off and they even print the label for me :D

They also have humans that we can speak to.
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Ive ordered 2 items from OCUK and DPD have been fine. Honestly I find Amazon delivery to be the best.
I sent a parcel for a forum member on Saturday royal mail 24 and it's still sat at the post office and hasn't moved. Might as well call it Royal mail 72 lol
 
that smells a lot like they've lost the op's parcel already. usually when you start seeing funky tracking that makes no sense you can gear yourself up for the 'sorry we lost your parcel' email.
 
I send a lot and I'd rate

Royal mail - Slow but it gets there. Pretty much every time
Evri - don't send fragile stuff, pick up is not great. But receive its excellent (very much local that)
Ups - excellent. Both send and receive. Never an issue
Yodel. Have got much better. Impressed by customer support. Was easy to contact a person!
Dpd - great.. Until something goes wrong. Then the worst. I'm avoiding from now
Amazon - no issues at all


For sending I use
Ups for big expensive stuff.
Evri for big cheap stuff
RM for everything small (as they pick up and bring a label for free!)


Recently found you can get 2kg small parcel with RM for 2.85 collected on 48hr tracked!!
 
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Agree Amazon is amazing except how they treat drivers.

Can get through to someone on phone or live chat in less than a minute and they always solve on first go.
 
Got a DPD parcel still in my tracking that updates every week to still coming soon. Since JULY! :p DPD have went off a cliff with customer service and delivery. Had a driver caught on cctv lobbing my new pc parts over the 6 foot fence in the back garden when I was away for a week and it then got soaked in the rain.
 
A mate of mine uses DPD for his business and probably spends 50k a year with them. He was given a few different phone numbers to use for any issues such as missing parcels and he says they never even bother answering most of the time. Good luck. :p
 
Well its possible, I googled a number and they answered.

DPD seem to have gone downhill big time around here, had 4 parcels in last month, 3 didnt arrive and had to be delivered next day, the one today an hour after the window the van on tracker was across the road from me, parked there for 20 mins as if he was having break, then drove on to other side of city, am now awaiting call back from depot which will be to probably tell me it wont be coming today.
 
Thing I notice most I think is a lot less often there is a 1-2 hour slot sometimes it is just "all day" though they try and dress it up like it is a more specific timeslot. Though that change might somewhat be due to moving to a more rural area vs when I lived in a city or town but even when we first moved here the timeslots were more specific.
 
Looks like they not even going to bother to ring me, tracker has updated to sorry we missed you, I consider DPD junk tier now, 4 times within a month.
 
I feel for you, I ordered something last month, tried to contact them via their crappy chat which does not solve anything. I called the shop told them I did not receive it, please sent the item via royal mail.
Royal mail is the only decent service.
 
Well depot just rang, driver been sent back out with a bunch of skipped deliveries, ill keep you guys updated.

My feeling is I have been fobbed off, instead of saying we messed up I think they prefer to make a customer sit waiting for longer, as the tracker hasnt changed back still says "we missed you".
 
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