HP Carepack Registration Question

Soldato
Joined
4 Aug 2004
Posts
2,733
Location
on OCUK
Hey people,

Just a query regarding registration of e-carepacks..when it says date of purchase what do you normally put?

Should it be the date of purchase when we the support company purchases the goods i.e. server

or is it when it is purchased by the customer from us and installed?

Thanks

Mikoyan :)
 

RSR

RSR

Soldato
Joined
17 Aug 2006
Posts
9,145
I have alway done it as the date purchased from our supplier
 
Associate
Joined
30 Dec 2003
Posts
1,368
Location
BC, Canada
Official word from an HP carepack sales specialist who works for HP (not me, someone I know)
"Date of purchase is when the end user purchased it from the channel (reseller etc), as we need to track warranty start date from purchase date and provide 90 days grace period for Care pack start date to allow for warehousing etc."
 
Soldato
Joined
18 Oct 2002
Posts
18,288
Location
Brighton
I usually put in the date the pc arrives, I'm not using a support pack for a product I dont have.
 
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