HSBC rant - Unbelievable!

wolseley

wolseley

wolseley

Associate
Joined
3 Dec 2003
Posts
441
Location
Surrey
Over the past year I have collected all of my small change in a pot. Recently I sorted and counted it into those little bank coin bags and found that I had £79 :cool:

So, today I decide to pay it into my bank. I stuff the considerably heavy cash into a bag and head down to the high street only to find that my local branch no longer opens on a Saturday. D'oh!

So, I carry it home again and check on the HSBC website to find an open branch - OK, the one in Richmond is open for another couple of hours. So, off I set on the bus. When I get there I find that there is no counter service. Yes, there are people serving, but only from the customer service desk. So, I ask if I can pay in my cash. The answer: no. I am slightly bewidered that I have just walked into an open branch to find that I can not do something as simple in banking terms as pay in some cash.

So, I ask how I am supposed to pay it in if I work during the week, my local branch is closed on a Saturday and they wont take it. The bloke at the bank said that I should get it changed into notes and then pay these in. I asked him where he expected me to do this, if not at my bank. His answer was to go to another bank and get them to change it. I told him that I was not going to go into another bank, which I am not a member of, and get this done as I suspect that I wouldn't get very far. His next suggestion, seriously, was to get it changed at an off license. I made my excuses and left at this point.

So, I still have the cash. HSBC don't seem to provide any way for me to pay it in on a saturday (when I am not at work). I have wasted 2 hours of my time, am down two bus fares and as my account is currently overdrawn I am paying interest on £79 of it which this cash would have paid off. Not amused.
 
Just stick in in their envelopes and shove it in the machine. Thats what I do. Gives the cashier a nice start to the week on monday morning.
 
bigredshark said:
Do you really work somewhere that you can't go to the bank at lunchtime?
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Sounds like as he caught the bus its a possibility. I certainly don't work near my bank or any other come to think of it.

Pretty pointless opening with no counter service.... although I suspect they'd still be able to sell you stuff if you went in on a sat.

Cant stand HSBC anyway.
 
One More Solo said:
Go to the bank at lunch in the week? I think you'll find most banks don't offer counter service on Saturdays.
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£79 is small change is VERY heavy. I work in central London and there is no way that I am going to lug all of my change in from Teddington. Besides, when my local branch was open, they did have a counter service on a Saturday.

Deluxe1, there is no ASDA near here. There is a Sainsburys I know of which has one, but it charges a commission.
 
fini said:
...there is another way..
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Actually they're just as bad, no counter service at city center branches on saturdays. Fairly useless the rest of the time.

Their saving grace is the branch down the road from work opens at 8-30 a couple of days a week which is handy. Still I've been with natwest for 6 or so years and I'm seriously considering moving banks...
 
wolseley said:
£79 is small change is VERY heavy. I work in central London and there is no way that I am going to lug all of my change in from Teddington. Besides, when my local branch was open, they did have a counter service on a Saturday.

Deluxe1, there is no ASDA near here. There is a Sainsburys I know of which has one, but it charges a commission.
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Well you managed to drag it in the bus already, stick it in a bag and take it in, you'll be sat on a train most of the time anyway. Or alternatively, moan about how rubbish your bank is and watch it gather dust at home..
 
bigredshark said:
Well you managed to drag it in the bus already, stick it in a bag and take it in, you'll be sat on a train most of the time anyway. Or alternatively, moan about how rubbish your bank is and watch it gather dust at home..
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Well, I guess I don't have much of a choice other than to take it into work and lose my lunch break now, so that's what I will have to do. But, I can't do that until Monday, so for now it will have to sit at home and gather dust while I moan about it.
 
wolseley said:
£79 is small change is VERY heavy. I work in central London and there is no way that I am going to lug all of my change in from Teddington. Besides, when my local branch was open, they did have a counter service on a Saturday.

Deluxe1, there is no ASDA near here. There is a Sainsburys I know of which has one, but it charges a commission.
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This is just one of those situations where you're **** out of luck. It happens from time to time and you're just gonna have to use one of those penny counting machines and pay a commission.

Get wit it, bro'.
 
wolseley said:
£79 is small change is VERY heavy. I work in central London and there is no way that I am going to lug all of my change in from Teddington. Besides, when my local branch was open, they did have a counter service on a Saturday.

Deluxe1, there is no ASDA near here. There is a Sainsburys I know of which has one, but it charges a commission.
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Why did you wait until you had £79 in change then?
I usually pay my change in as soon as I have a couple of bags worth of any coins.

I know Nationwide has a counter service on Saturdays and there's on of them in Twickenham if you ever feel like changing banks!
 
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