HSBC rant - Unbelievable!

Deluxe1 said:
Are there no asda`s near you that have the coin counting machines?
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All the big supermarkets seem to have them now. They're a brilliant, brilliant invention. I 'made' £42 in Sainsburys just before Christmas which paid for a couple of bottles of Moet. Takes minutes, no sorting required and I love the noise they make :o.
 
Adz said:
All the big supermarkets seem to have them now. They're a brilliant, brilliant invention. I 'made' £42 in Sainsburys just before Christmas which paid for a couple of bottles of Moet. Takes minutes, no sorting required and I love the noise they make :o.
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HSBC is better, same type of machines and no fees. Pays directly into your account as well.
 
Jez said:
The machines usually donate to charity dont they? If so i wouldnt mind the fees
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No. there's a fee I think its 7% ish. That goes to the company. the rest you can either get the money for in notes by going to a checkout. Or you can press the button and it donates it to charity.

If you have a HSBC account, the renovated hsbc branches have a similar machine, but all the money goes straight to your account. The renovated branches are great. They have about 20 different machines in and so you usually don't have to que.
 
wolseley said:
Well, I guess I don't have much of a choice other than to take it into work and lose my lunch break now, so that's what I will have to do. But, I can't do that until Monday, so for now it will have to sit at home and gather dust while I moan about it.
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In practical terms what you want to do (pay in a large amount of change) isn't a frequent requirement for the bank. Perhaps 1 in every 200 people who visit a branch (at best) will want to do it. The bank has to focus on providing the best service possible at reasonable cost to it's stakeholders and given the low demand, providing the ability for you to pay your change in on a saturday isn't worth the cost (which after all is represented as a lower interest rate on your deposit or a higher rate on your overdraft). However they do provide still provide you the ability to do it, at slight inconvenience, which is really the best you can expect.
 
One More Solo said:
Go to the bank at lunch in the week? I think you'll find most banks don't offer counter service on Saturdays.
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Really...? I popped in to 2 different banks and a building society this morning, and all of them had a fully functioning counter service.

I always thought Swindon was the backside of the universe, but at least by living here I can use a bank's counter service on a Saturday :D

Simple answer is.... just switch to Nationwide.
 
AcidHell2 said:
No. there's a fee I think its 7% ish. That goes to the company. the rest you can either get the money for in notes by going to a checkout. Or you can press the button and it donates it to charity.

If you have a HSBC account, the renovated hsbc branches have a similar machine, but all the money goes straight to your account. The renovated branches are great. They have about 20 different machines in and so you usually don't have to que.
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Sounds cool, wonder if natwest will introduce such machines
 
AcidHell2 said:
HSBC is better, same type of machines and no fees. Pays directly into your account as well.
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It's a lot less hassle to get to a big supermarket than a big bank though - the former being out of town with easy parking and somewhere I'd be going anyway. I don't mind the 7% fee as it feels like 'free' money anyway. I've no idea what I did with my change in the past.
 
Adz said:
It's a lot less hassle to get to a big supermarket than a big bank though - the former being out of town with easy parking and somewhere I'd be going anyway. I don't mind the 7% fee as it feels like 'free' money anyway. I've no idea what I did with my change in the past.
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suppose it depends where your nearest bank is, which does it. It's hardly any effort for me. And 7% is a fair bit. Usually only change coins when I need the money.
 
elitetrick said:
go to tesco. they have those machines where you wack in all your change and it gives you a lovely note back.
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Yep, that is what I would do.


To the OP, you do realise it is all a massive conspiracy to eventually do away with cash. They want everyone to use cards in the future so that they can track what you are doing. It's big brother gone mad I tells ye! :mad: :p
 
Hah this is almost exactly what happened to me today... in fact eerily similar,

I went to pay £100 cash into the Crawley HSBC and I get there to find people milling around and no service tills open... I was thiking "wtf". So I went up to a rep who was standing near the tills explaining to some poor bloke that they do not open the tills on a saturday. Not believing my ears I walked up to her and said "Excuse me, are you trying to tellme that this bank provides no till service on a saturday?". She responds in the negative. "Do you realise all the other banks in town have tills that are open on saturdays." She responds that she can't speak for other banks. "Well don't you think it's a bit poor that HSBC seems to b the only bank in town that offers no active service on a saturday, do you consider that adequate service for your customers? She mumbles something incoherent and I walkk off.

I mean seriously, wtf. HSBC have even now closed my local branch down and replaced it with one of those "HSBC Premier" pieces of crap that only the "elite" customers can actually use, forcing me to go to Crawley and even then getting no frigging service on a saturday! I am now giving serious consideration to moving my custom elsewhere, I have no use for a bank that discriminates between its clients, I just need to research which bank would be best to move to...
 
It's the same with most banks - there aren't many branches at all that offer counter service on a Saturday. If you live in a town where every other bank has counter service on a Saturday then I'd say that you should switch to one of them and think yourself lucky!
 
Try Nationwide, Halifax or any other building society (halifax only pretend to be a bank) with more than 5 bags of coin and they'll tell you to go elsewhere. Simple.

Saturday being a non-accounting day it is massively open to fraud, with the amount of cash banks can offer (£thousands cash compared to the few hundreed normally from building socs) it is a nightmare. Then you have balancing and counter differences - having worked a saturday counter it takes up a large part of your monday morning.
 
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