I HAVE PROOF THAT WITH WINDOWS 10 FREE UPGRADE IS CRAP

C35799Gamble said:
windows + s
"contact support"
Windows
Setup
Live chat

That is the step to talking to someone within a few minutes instead of being on the phone...
Click to expand...

Decided to actually chat to them on the app to see what they were like and I had no real issues, I just had to explain what I meant in three different ways to get them to understand lol

But managed to confirm that when I upgrade motherboard I just need to ring the activation line with my 8.1 retail key at hand and they will generate a w10 key. I already knew this based on Glaucus and a few others but wanted to see if I could get the answer from the horses mouth so to speak

15 mins on the chat only - I was armed with EULA section quotes and quotes from members on here stating the path they took to reactivate w10 so they had nowhere to run really.
 
just spent 2 hour with 3 different operators on the 'help' line, had my windows 8.1 key and they recognised it, same answer each time REINSTALL

Lorraine B:
08:15:56
Thank you for choosing Microsoft Answer Desk and have a great day!

According to Lorraine it was because I installed a new graphics card, so MS see it as a different machine hence the need to revert and re-upgrade, going to have a lot of fun on this forum next year if they don't sort this out
 
SUCCESS: I typed the following to notepad and pasted it into session, straight away Window 10 Retail Key

my windows 10 deactivated after i did a firmware update on the motherboard
my windows 8 key was Key: **************************************
i had windows 10 clean installed and activated, did bios update and then it de activated
it is a full retail key
windows 10 upgrade was from within windows 8.1
it activated
i then did a clean install
and again it activated
, i changed gfx card
the motherboard had to have a firmware update to make the gfx card work
once i had updated bios and installed card windows deactivated
Error code: 0xC004C003

i had a full retail version of windows 8.1, i am entitled to a windows 10 retail key as per the EULA section 4b

also please see this link

https://www.microsoft.com/en-gb/windows/windows-10-faq

in particular this text:
Yes. Once you’ve upgraded to Windows 10 using the free upgrade offer, you will be able to reinstall, including a clean install, on the same device. You won’t need a product key for re-activations on the same hardware. If you make a meaningful change to your hardware, you may need to contact customer support to help with activation.

I have been advised to re-install previously, this is unreasonable as I have a fully licensed 8.1 Retail Key I would like the same to replace the Windows 10 key that is no longer working

thank you
 
Last edited:
The graphics card should be irrelevant as the key ties with the motherboard. Very strange.

If you haven't already reinstalled, try and go on the chat/ring again only this time have the eula section 4b I think it is to hand, and also explain the process many forum members have done to reactivate windows 10 after motherboard changes.

I had this confirmed yesterday after 20 minutes so it shouldn't be an issue.

Edit: You did it!!! :) amazing.
 
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