I really need help

sam staniforth · 14 Jul 2021 at 16:09

I’ve spent the past month trying to fix my internet on my computer everywhere else in my house gets internet but my computer refuses to connect via Ethernet or any other method I’m at my wits end with this. I with BT and I use Microsoft 10 latest version. Can anyone help me out please

jsmoke · 14 Jul 2021 at 16:14

What errors are you getting, what have you done so far, what's your pc setup, onboard nic etc?

sam staniforth · 14 Jul 2021 at 17:03

I’m not getting any errors weirdly enough. I’ve taken it to a shop I’ve updated the drivers can’t remember what else. I have a 6core ryzen processor with a gigabyte B550m motherboard 600w power supply and a 2090 graphics card. I’m using a Ethernet cable for internet and the cable works on other computers just not mine.

BigT · 14 Jul 2021 at 17:08

Let's start with basics. With the cable plugged in open a command prompt, type ipconfig /all and post the results here.

Then you say you have devices that work on the same cable? If so plug them in and do the same. We can then compare the working to the non-working and maybe spot something to try as a next step

Zefan · 14 Jul 2021 at 17:35

Tell us about how the problem came about. Has it ever worked?

jsmoke · 14 Jul 2021 at 19:51

Have you enabled the NIC in the bios?

sam staniforth · 14 Jul 2021 at 20:05

Zefan said:
Tell us about how the problem came about. Has it ever worked?

Yeah it has worked for a while before this happened.

sam staniforth · 14 Jul 2021 at 20:11

BigT said:
Let's start with basics. With the cable plugged in open a command prompt, type ipconfig /all and post the results here.

Then you say you have devices that work on the same cable? If so plug them in and do the same. We can then compare the working to the non-working and maybe spot something to try as a next step

Node type-hybrid
IP routing enabled-NO
WINS Proxy enabled-no
Media state-media disconnected
Does this help any?

the-evaluator · 14 Jul 2021 at 20:18

sam staniforth said:
Media state-media disconnected

Likely causes are a faulty cable or faulty network card. Can you try a different cable?

sam staniforth · 14 Jul 2021 at 20:31

sam staniforth · 14 Jul 2021 at 20:35

the-evaluator said:
Likely causes are a faulty cable or faulty network card. Can you try a different cable?

I have tried a few cables what’s a network card

the-evaluator · 14 Jul 2021 at 20:36

The network card is the thing that the network cable plugs into. It's likely built into your motherboard.

sam staniforth · 14 Jul 2021 at 20:55

the-evaluator said:
The network card is the thing that the network cable plugs into. It's likely built into your motherboard.

I got a new motherboard before this started happening and then got another new one after that

sam staniforth · 14 Jul 2021 at 20:59

the-evaluator said:
Likely causes are a faulty cable or faulty network card. Can you try a different cable?

Just tired a new Ethernet cable and nothing changed and this is my second new motherboard

the-evaluator · 14 Jul 2021 at 21:00

You say you've tried a few cables, have you verified that any of them actually work? What I mean is, have you taken a machine, other than your problematic PC and got them online using that cable in that location?

How is the cable run between the router and your computer? Is it a cable that goes directly from your PC to the router? How long is the cable run?

OspreyO · 14 Jul 2021 at 21:09

I would get a Network card, USB or PCI and try it in another PC then try it this one.
If the card and cable work in another PC, but doesn't in your PC its likely to be software problem.
You could boot off a Live Linux CD and see does that work also.

If the card and cable do work on your PC. Then its hardware issue.

Another slim possibility is an electric spike thats taking out the network card/motherboard.

sam staniforth · 14 Jul 2021 at 21:33

OspreyO said:
I would get a Network card, USB or PCI and try it in another PC then try it this one.
If the card and cable work in another PC, but doesn't in your PC its likely to be software problem.
You could boot off a Live Linux CD and see does that work also.

If the card and cable do work on your PC. Then its hardware issue.

Another slim possibility is an electric spike thats taking out the network card/motherboard.

Thanks I’ll see if that works and if it doesn’t I’ll have someone look at the power supply

jsmoke · 14 Jul 2021 at 22:05

The other thing is to go to device manager and look for yellow exclamation marks, there may be one in the network adapter section. If you still have a look at your network adapters settings in device manager to see if it's all working.

OspreyO · 14 Jul 2021 at 22:15

sam staniforth said:
Thanks I’ll see if that works and if it doesn’t I’ll have someone look at the power supply

I was thinking more if you were running network across powerline adapters or the network cable near the power leads. Its a long shot.

BigT · 14 Jul 2021 at 22:28

sam staniforth said:
Node type-hybrid
IP routing enabled-NO
WINS Proxy enabled-no
Media state-media disconnected
Does this help any?

Was this all that came back? Was there no label “physical address” ? If not it means it doesn’t recognise there’s even a network adapter in the computer. That means either faulty hardware or a driver/software issue. As advised, look for little yellow exclamation marks in device manager next to something that looks like it’s your network adapter. That would suggest a driver issue.