I7-5930K Dead...But why?

[DaGozza]

This is the reply i have had

'Dear Daniel,

Thank you for contacting ASUS and raising your complaint with our complaint team.
We are terribly sorry to be advised that you are experiencing issues with your ASUS product.

To arrange a return of the component, please contact your seller to arrange the return for repair, replacement or refund. Please note that the return can be arranged via the distribution chain only. As ASUS does not sell any products directly to end users we cannot be seen as the seller.

Our apologies for the inconveniences caused to you.

Kind regards,
Mieke van T.
Asus Customer Service
Asus Technical Support Site: http://support.asus.com'

So basically just a generic keep to the script response.

 

[koooowweeee]

Is this a known issue on the Rampage Extreme IV? (I kow different to the V but any same reports?)

Seems to be x99 chipset

 

[Avalon]

This is the reply i have had

'Dear Daniel,

Thank you for contacting ASUS and raising your complaint with our complaint team.
We are terribly sorry to be advised that you are experiencing issues with your ASUS product.

To arrange a return of the component, please contact your seller to arrange the return for repair, replacement or refund. Please note that the return can be arranged via the distribution chain only. As ASUS does not sell any products directly to end users we cannot be seen as the seller.

Our apologies for the inconveniences caused to you.

Kind regards,
Mieke van T.
Asus Customer Service
Asus Technical Support Site: http://support.asus.com'

So basically just a generic keep to the script response.

Given how awful ASUS are to deal with when the product is in warranty manufactured by them, you have a snowballs chance in hell of them volunteering to replace the chip. Small Claims (against the retailer) may yield something assuming you are the original purchaser and can prove the bios version identified was the reason for the failure and that you weren’t negligent (eg they released an update and you didn’t apply it in a reasonable time etc.). Given it’s potentially a 4 y/o board/chip and any company would argue you derived benefit over the last 4 years, unless the CPU is under warranty (seems unlikely), i’d move the board on and switch to something not made by ASUS.

 

[DaGozza]

Given how awful ASUS are to deal with when the product is in warranty manufactured by them, you have a snowballs chance in hell of them volunteering to replace the chip. Small Claims (against the retailer) may yield something assuming you are the original purchaser and can prove the bios version identified was the reason for the failure and that you weren’t negligent (eg they released an update and you didn’t apply it in a reasonable time etc.). Given it’s potentially a 4 y/o board/chip and any company would argue you derived benefit over the last 4 years, unless the CPU is under warranty (seems unlikely), i’d move the board on and switch to something not made by ASUS.

Yea I think it’s not even worth the battle to be honest. It’s a shame because I really like the whole styling on the ASUS boards. I was fairly up to date with the bios but not sure if it was the very latest, so do we know if they have resolved this issue in the latest bios updates? Do want to have to pay out for another mobo and cpu if I don’t have to, if they have fixed it I would just get another cpu, on the flip side I don’t want to get a new cpu if it still has a chance of happening. I’m goint to post this in the motherboard section as well

 

[Avalon]

Googling 'asus x99 killing cpus' yields a lot of examples over many years. People could still be running old BIOS versions, but you need to remember ASUS 'reverse engineered' the 2011-3 socket to introduce its version with extra pins, coincidence? I'd personally not choose an ASUS board, sell it on eBay and let someone else play CPU roulette, they still fetch decent money and you can pick up other decent x99 boards for less, even consider a jump to AM4 if you're that way inclined.

 

[LeMson]

I've had mega voltage go though my cpu with an asus x99 board, lucky i noticed and dialled it back, so I think it's an asus issue

 

[Rroff]

Have to say I'm completely unsurprised - good reason why I took a hammer to the last Rampage board I owned.

Tell a lie it was a Striker board not Rampage. I wouldn't touch an Asus motherboard with a bargepole personally after 20 odd years experience of them.

 

[Kelt]

Well this thread and numerous others regarding Asus's (lack of) service, just reinforces my determination not to ever buy Asus product again.

 

[LoadsaMoney]

Got one running on an x99-A, and been running for just over 4yrs now, without a prob.

 

[Day187]

I never know three was a glitch, My x99 Rampage 10 has not missed a beat since day one running my 5820k at steady 4.5Ghz for 4 years now