iCloud+ and Custom Domains for Email

ChrisD. · 1 Jul 2022 at 11:41

What's it say when you log in here: https://www.icloud.com/settings/#customdomain

Under custom domain > your domain.

Rilot · 1 Jul 2022 at 11:45

Rilot · 1 Jul 2022 at 11:48

This is what Cloudflare reports:

ChrisD. · 1 Jul 2022 at 11:50

It might just be that your registrar is slow at updating.

Rilot · 1 Jul 2022 at 11:52

Yeah, I'll give it 48hrs and see.
I'm not seeing the CNAME record come through on either Cloudflare or Google DNS servers.

ChrisD. · 1 Jul 2022 at 18:35

The portal should be way clearer and have more options. I'm the head of our iCloud 'family', but I can't manage addresses. I get that because it's probably to do with privacy. But I have an annoying issue, I created a '[email protected] account in my account by mistake. I removed it, and now she can't create it as it's in use. But I can't see it anywhere. I wonder if there's a timeout or if I'll have to contact Apple support again.

Feek · 1 Jul 2022 at 18:38

ChrisD. said:
I removed it, and now she can't create it as it's in use. But I can't see it anywhere. I wonder if there's a timeout or if I'll have to contact Apple support again.

Yeah, I’ve had this. Good luck with support. If you Google this, the situation is that you can’t re-add it for a year because Apple just say it’s already been used.

ChrisD. · 1 Jul 2022 at 18:40

Feek said:
Yeah, I’ve had this. Good luck with support. If you Google this, the situation is that you can’t re-add it for a year because Apple just say it’s already been used.

A year? Well, I'm glad we don't get married until next year as the domain name is my surname! But you should be able to remove 'used' addresses, although I do fully understand that there's a privacy element involved.

Deleted member 77746 · 4 Jun 2023 at 16:20

I've just subscribed to iCloud+ finally. Needed to be sure what I wanted it to do works.

I've got a ticket system using the email system so if an email comes in the ticket system polls and pulls in tickets.

Tested working using Apple SMTP/iMAP + Custom Domain.

Just moved my domains over to cloudflare as it's cheaper renewal as well.

Sweet.

ChrisD. · 4 Jun 2023 at 18:48

Yeah, Cloudflare is brilliant.

Deleted member 77746 · 4 Jun 2023 at 18:55

ChrisD. said:
Yeah, Cloudflare is brilliant.

It took 1 hour to move 2 domains to Cloudflare once I changed the IPS tag.

What I’ve done is create some rules:

When user email 1 support inbox >
Move to folder 1

Ticket system collects email from folder 1>
Then moved to collected folder 2

Ticket is created >
Filter set to assign ticket if from Email 1

Ticket system sends email to say ticket is assigned to team

Pretty clever when you set up filters.