Attempted to purchase Space Rangers 2 earlier (first time using impulse) , tried paying with paypal but got an error before even clicking on process so decided to just pay with another card, order went through fine and got to the receipt page that said details will be emailed to you and your order is line to be processed (which can take up to 1 working day) and you won't be charged until it is. Bit odd I thought as every other direct download site goes through immediately but guessed it was a 'just incase our systems are overloaded' statement.
Anyway a few hours have passed and nothing, haven't received any email confirmation (received their sign up emails fine and it hasn't been eaten by junk), my impulse account history is showing nothing and weirdly when I log in SR2 is still sitting in my checkout. Luckily I wrote down the order number so I fired off an email to their sales help but won't hear back from them till at least tomorrow.
I had only heard decent things about impulse but this this isn't exactly a great first time user experience.