In dire need of Advice please, MSI faulty GTX 1080, but no original invoice available.

justwondering · 18 Sep 2018 at 00:19

I am asking on behalf of a friend, he had an MSI Gaming X 1080 bought as a gift and he has not got the original receipt, it was not a purchase from Overclockers as far as I am aware.

Has anyone had any good or bad experience with trying to returning a graphics card direct to MSI without the invoice?

The warranty stickers are still intact and of course, the card cannot be over 3 years old due to card been on the market for less than 3 years.

Pretty desperate for some help and advice, please.

AMDPower · 18 Sep 2018 at 02:08

from what i understand MSI will do warranty from date of manufacture if receipt is not present but i cant be 100% sure, its best to fire email off to them to make sure.

I know Gigabyte and ASUS allow warranty without receipt from date of manufacture and EVGA do a warranty transfer to new client if you have some kind of proof of purchase even if you bought the card second hand its fine, they will honour a transfer of warranty from the date of manufacture.

MSI i also do this but not 100% sure because i have not personally asked them in email.

this is someone else experience with MSI warranty
https://forums.overclockers.co.uk/threads/msi-graphics-card-warranty.18757014/

ALXAndy · 18 Sep 2018 at 06:44

Last two times I RMAd with MSI they demanded the receipt.

First time was a GPU that was out of stock with the retailer (and I wanted it replaced, not a different model etc) and second time was a mobo, same story. IDK how much luck you will have, as they don't like dealing with the public. In fairness though the contract is between you and your retailer, not them.

LePhuronn · 18 Sep 2018 at 09:34

Just get a copy of the order receipt. Easy enough, unless the person who bought the gift has left the planet, or the "gift" was something less than legal.

justwondering · 18 Sep 2018 at 09:43

LePhuronn said:
Just get a copy of the order receipt. Easy enough, unless the person who bought the gift has left the planet, or the "gift" was something less than legal.

It was gifted by a relative,who sadly is no longer around..

LePhuronn · 18 Sep 2018 at 10:01

I kinda got that impression after I posted. Apologies if I came across as crass.

Marine-RX179 · 18 Sep 2018 at 10:46

Shame it is a MSI card not Gigabyte, otherwise Gigabyte would have sort the warranty via serial number based on the date of the card left the factory.

We even have a Gigabyte rep Gigaman frequently browsing through this part of forum and offering help and support for customers of their products.

nashathedog · 18 Sep 2018 at 12:41

justwondering said:
I am asking on behalf of a friend, he had an MSI Gaming X 1080 bought as a gift and he has not got the original receipt, it was not a purchase from Overclockers as far as I am aware.

Has anyone had any good or bad experience with trying to returning a graphics card direct to MSI without the invoice?

The warranty stickers are still intact and of course, the card cannot be over 3 years old due to card been on the market for less than 3 years.

Pretty desperate for some help and advice, please.

Based on the story and the loss of a loved one I'd approach MSI with the facts as you wrote them, It's definitely inside the warranty period due to how long ago these cards came to market and it has all the security sticker intact as it hasn't been tampered with, Personally I'd find a forum with an MSI rep or their own forum so you can start a thread on the problem and highlight the situation so they know others are watching and waiting to see how they respond. Personally I think the facts as we know them should be enough to get some sort of positive response, it all depends on what their customer service is like, just make sure to make it public on a forum MSI visits, (It's a shame there isn't one here).

tommybhoy · 18 Sep 2018 at 12:53

If possible a bank statement proving there was a purchase is minimum requirement for warranty claim, you wouldn't need a receipt, but under the circumstances is a tough ask.

You could also try approaching pos and ask them to provide a copy of the receipt for warranty reasons.

Smeghead · 18 Sep 2018 at 13:16

Why don't you just ask MSI directly?? You're going to have to contact them to initiate the RMA process anyway aren't you? On the basis that someone on this forum did say it's fine and they've done it before, what were you gonna do, just send it in to them with absolutely no context or RMA number or reason why you're sending it? :confused:

AMDPower · 18 Sep 2018 at 14:01

just tell them it was a gift and you dont have receipt, they will most likely accept and require you to pay for delivery both to and from them. Fire an email

tommybhoy · 18 Sep 2018 at 14:16

AMDPower said:
just tell them it was a gift and you dont have receipt, they will most likely accept and require you to pay for delivery both to and from them. Fire an email

Think they are within their rights and tell you gifts aren't covered under warranty, it's the original owner that's covered, best check though.

justwondering · 18 Sep 2018 at 14:24

Thank you all for your replies, MSI have just replied, they said yes , no problem, you just need to return the card to us at your own cost, looks to be a polish address, I guess it will cost about £20 ish to send it tracked, but waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaay better than a dead card.

Davanius · 18 Sep 2018 at 14:33

I got here too late but was going to say you shouldn't need the invoice with MSI. I had conformation of this last year with a RX 480.

matt1 · 18 Sep 2018 at 15:12

justwondering said:
Thank you all for your replies, MSI have just replied, they said yes , no problem, you just need to return the card to us at your own cost, looks to be a polish address, I guess it will cost about £20 ish to send it tracked, but waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaay better than a dead card.

Great news, keep us up to date with your repair/replacement. It's nice to hear good feedback and definitely sways me with the choice of manufacturer.

justwondering · 18 Sep 2018 at 15:15

matt1 said:
Great news, keep us up to date with your repair/replacement. It's nice to hear good feedback and definitely sways me with the choice of manufacturer.

Will do, it is my friend who will be sending it back, back he no doubts will keep me updated.

justwondering · 19 Sep 2018 at 14:13

Just a quick update, RMA details have been recieved, the card has to be returned at my friends expense ( which is just fine) it has to go to Poland for RMA, he has packaged it up and it will be going via a 3 - 5 day tracked and signed for service at a cost of £17.90 sadly this only insures for up to £250, as to fully insure the card the cost sky rocketed to over £60 !!!

Lokken86 · 28 Sep 2018 at 23:26

The important thing is it can be returned.

justwondering · 28 Sep 2018 at 23:34

Lokken86 said:
The important thing is it can be returned.

Agreed , the card arrived with MSI in Poland a few days ago, hopefully it will be fixed and on its way back shortly .

jonnylaris · 29 Sep 2018 at 01:02

Great to hear that this worked out for you.