Installed new laptop ram, computer gone haywire. PLEASE HELP!!!

md99

md99

md99

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Hope you fellers can help me here. I asked about getting new ram a month or so ago.

This is the original thread:

http://forums.overclockers.co.uk/showthread.php?p=28136758&posted=1#post28136758

(On it is a crucial scan of the ram upgrades my laptop is compatible with)

I bought the ram that was recommended on the thread and this morning it arrived. In it went and my laptop just kept rebooting before it got to windows. I figured that I might have to manually change timings, voltage, etc but there are seemingly no options to do so in my bios??? All it allows me to do is change system boot priorities and date/time, etc. Very basic :confused:

I put the original sticks back in and the laptop works however Windows is now telling me I only have 2gb inserted whilst CPU-Z says 4gb :confused:

I just dunno what the hell to do. To make matters worse my laptop is now so slow even right clicking on my mouse takes a while to register :mad:

The original ram that was in there was 1.35v unbuffered ECC and the new ram is the same. Can any of you figure out what's wrong. Is it incompatible. Have I overlooked something?

This is an actual shot of the original (working) ram if it is any help and beneath is the same ram scanned via CPU-Z

7iZaM3.jpg


8iBdOI.jpg


I've also included a shot of the specs for the new ram (had to take it from elsewhere as it's no longer available at OC:UK). Is there a glaring oversight in there that I may have missed out on?

D4BeIB.jpg
 
Now cpu-z is listing single channel instead of dual as it was earlier.

wtf?

Have I wrecked my laptop?
 
No.

1) Power down laptop
2) Remove power and battery
3) Take RAM out (Old, original RAM and re-seat it)
4) Without plugging battery and power in, press and hold the power button for a few seconds
5) Put battery and power back on
6) Enter BIOS, load default settings and save
7) Power off
8) Power on

What does it report as now?
 
Done that. Same old crap. Windows has failed to start. Recent hard or software change may be the cause. Asked to to launch startup repair, done it, ran memory diagnostics, done it but it just returns to the "failed to start" warning after they finish running.

I'm just totally at a loss here.
 
No, can't do that either. It just keeps looping to the screen telling me about a recent hardware or software change.
 
Have you actually done a repair to windows or something? Sounds like you have.

How much space do you have on your HDD/SSD? Enough to cover the initial increase of any pagefile.sys or hiberfil.sys from when you put the new RAM in?
 
Yeah, I done the repair and after it finished the same old problem.

I have just under 150gb of space left on my HD btw.

Here's a little more info from cpu-z if it matter.

UbJWiQ.jpg
ggKJol.jpg


I knew something like this would happen. I know very little about ram. If it was a dodgy cpu, graphic card, power supply, cooling problems or whatever I'd sort them but ram is so boring I've never put the time in with it :D

Justintime said:
Did you disconnect the AC and pull the battery when you removed the old memory and inserted the new RAM?
Click to expand...

Done that. Just in case I electrocuted myself! Was that bad?
 
md99 said:
Done that. Just in case I electrocuted myself! Was that bad?
Click to expand...

lol no its the proper procedure, you won't get electrocuted but taking RAM or inserting RAM into a powered system can be fatal to the RAM or the Motherboard. You did it right. I'd reinsert the modules making sure the gold contacts go right in to the maximum and the RAM is clipped in properly.
 
pandem0nium said:
Try testing each stick separately. Put memtest86 on a usb stick and use that to detect if there are any errors.
Click to expand...

I can't even do that with the new ram installed. I installed memtest to a flash drive, set priority booting to an external device, saved bios changes, restarted and the bloody laptop just utterly insists on going to the change in soft/hardware message before looping over and over.

Whilst I was in bios mode it at least recognized the 8096mb of ram installed. I guess that means its not damaged anyway?

I seem to be getting nowhere with this. I just don't have the patience either. Perhaps I should just return it and get an ssd instead? That'll give me the speed boost I'm after, won't it?
 
If you have a mechanical HDD, then an SSD will always give you a performance boost yes.

I'd be inclined to remove/unplug the HDD and then try booting from the USB stick then.

Is your HDD in legacy mode (AHCI) or UEFI?
 
Yeah its in properly. I've put it in and out about twenty times now just to make sure. I'm onto a trained chimp now via live chat where I got it.....

"Have you tried restarting your computer?"

Oh God.
 
Is that with the old ram? Looks like you may have damaged it/the socket on removal as its clearly not happy. Does it do the same with the new memory?
 
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