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Intel has a Pretty Big Problem..

Honestly feel quite bad for intel, or at least it's engineers and customers. Messy situation. Hopefully some resolution is around the corner.
 
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We've got a crap load of i13 and i14 CPU based laptops at work and we randomly get crashes due to crap software or bugs etc and this is now going to make troubleshooting much more difficult! As we mostly use Dell laptops, I'm sure they'll gimp the CPUs in a BIOS update to try and "fix" this but I'm hoping I'm not going to have to fight Dell support for mobile replacements.

This reminds me of when you'd overclock your CPU and it would be stable for months and pass Prime95 fine. Then it would start to crash, fail Prime95 and you'd drop the Vcore down a bit (or increase it) and maybe drop the fsb too until it was stable. My guess is intel have screwed up on the amount of OC they should be pushing (not seen any official article so sorry if this reason is known) or the transistors are not capable of the speed / voltage for long term use.

Either way this sounds like a hardware issue and the only fix is to not get the speed you've paid for or it's a full return and replacement. Ouch for Intel!
 
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How many years warranty would we get on a 13900K for instance, bought last August from overclockers, but only built my PC a few months ago, got crashes from the start in games, no overclocks and using bios intel defaults, thx
 
Daytrader said:
How many years warranty would we get on a 13900K for instance, bought last August from overclockers, but only built my PC a few months ago, got crashes from the start in games, no overclocks and using bios intel defaults, thx
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Going by the product page it's 3 years

BX8071513900K, 24/32 Cores / Threads, 3.00GHz Clock Speed, 5.8GHz Single Core Max Turbo, 68mb Cache, 125W TDP, Dual Channel DDR4/DDR5 Controller, Onboard Graphics: Yes, 3 Year Warranty
 
Aretak said:
"We can't recommend Intel CPUs right now. Not until there's either some level of first-party transparency and a support assurance from Intel itself, or until we or some other third party are able to verify why its CPUs are not stable in some situations, which CPUs might be affected, what those conditions are and how you might resolve it."

"If there is no statement and we're just left in the dark on what it might be, then we have no assurance or confidence in the product or the company behind it. And that means right now our blanket statement is we cannot comfortably recommend Intel CPUs and it's gonna be that simple. Until they say something so that we know a little bit more about what the scope of this is."

Steve's joined the ranks of the AMD uberfans. :(
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Please tell me this is a joke. You are joking, right?
 
Major774 said:
Refund, and welcome AMD?
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I think the problem with full swaps for most people is the price of motherboards. Unless they can get a refund on both the CPU and the motherboard, they would be holding an LGA1700 board potentially worth hundreds - especially i9 buyers as few pair a £500+ CPU which can draw over 300W with a £50 board.

The earlier suggestion for those CPU is out of warranty and/or way past the return period - offload it to a well known high street used hardware retailer - also ignores the motherboard costs.
 
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Buckster said:
Does warranty length matter if a given product was identified to have an inherent fault ?
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Products need to meet reasonable expectations regardless of warranty length. Though having those rights and actually being able to get the retailer or manufacturer to do something and/or without legal recourse is another matter.
 
Do we even know what the fault or faults are yet? There hasn't been a clear answer still. I saw Asus dropped another bios update over the weekend for more microcode adjustments, but again no clear answer as to what causes the failures.
 
welshrat said:
Honestly feel quite bad for intel, or at least it's engineers and customers. Messy situation. Hopefully some resolution is around the corner.
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Why would you feel bad for them? They were pushing the same repackaged CPU's for almost a decade, no innovation, complete market stagnation combined with generational price creep. Their one of least trustworthy companies out there and tried every dirty trick in the book to hold down competition.
 
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I don't feel bad for Intel at all, they are selling a defective product, they have been completely silent on the matter for months, they continue to be completely silent, i think that silence is deliberate as it fosters confutation while still selling those defective products.
 
Freddie1980 said:
Why would you feel bad for them? They were pushing the same repackaged CPU's for almost a decade, no innovation, complete market stagnation combined with generational price creep. Their one of least trustworthy companies out there and tried every dirty trick in the book to hold down competition.
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It was more the customers and the people employed there who are no doubt now under a lot of pressure. Can't be a nice situation to be in.

Personally I have been invested in AMD since Ryzen as I didn't really like the lack of innovation or socket support with intel but it can't be fun for all that bought the latest intel CPUs or in fact designed and built them. End of the day they are just normal people. Intel management is a different matter.
 
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Freddie1980 said:
Why would you feel bad for them? They were pushing the same repackaged CPU's for almost a decade, no innovation, complete market stagnation combined with generational price creep. Their one of least trustworthy companies out there and tried every dirty trick in the book to hold down competition.
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They certainly have (cue the "all companies are bad and would have done likewise" meme - to which I always say: do not reward those who invented the dirty tricks; the "they are all the same" is like voting for known liars on the assumptions that the others will eventually lie too).

However, what I really objected to is Intel and their race to 300W mainstream desktop CPUs.

We all laughed when AMD were so desperate as to launch the FX-9590 (TDP: 220) mostly because it was so power hungry and still slow.

Now Intel is even more power hungry but wins a few benches.

Sorry, that is a hard pass for me and I will be glad if they do not try that brute-force approach in the future.
 
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KompuKare said:
I think the problem with full swaps for most people is the price of motherboards. Unless they can get a refund on both the CPU and the motherboard, they would be holding an LGA1700 board potentially worth hundreds - especially i9 buyers as few pair a £500+ CPU which can draw over 300W with a £50 board.

The earlier suggestion for those CPU is out of warranty and/or way past the return period - offload it to a well known high street used hardware retailer - also ignores the motherboard costs.
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It’s why you have to take the opportunity and seller on eBay now. Probably a lot buyers are unaware and go for the ultimate CPU (Intel based on reputation)
 
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