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Intel warranty

This a very recent thing ? , Rma'd a dead 5820k a month or two ago , they just asked when it was purchased nothing else. The only time i have known Intel to ask for a invoice is when you are within the warranty but the cpu itself is outside of the manufacturing warranty, I.E the cpu was made in june 2015 but you didn't purchase the cup from the retailer until october, and also repeat claims on the same account can rouse suspicions that your just buying duff cpu's from ebay.
 
Thank you for contacting Intel Technical Support.

Tell us please, have you tried to test the CPU on another Motherboard?
Please send us some pictures of the CPU (upper plate, underplate), the proof of purchase and also the detail of your system configuration (Power Supply, Motherboard, RAM, Storage)
If you have any questions please do not hesitate to contact us.



Best regards,



Intel Customer Support
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Seems your just unlucky, to be fair Intel are on a par with EVGA for me , never had an issue , and to be fair, you don't need a degree in rocket science to sort that invoice out.
 
RavenXXX2 said:
Just saying if buying a used Intel CPU don't expect warranty coverage with no invoice.
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If i may ask what were you trying to rma and what was wrong with it ?

And anyone can knock up an invoice in 10 seconds, i rma'd a corsair keyboard that was a gift a few years ago, the support guy was most unhelpful and refused to help me without an invoice and it wasnt possible to get the recipt , so i made one up , took a photo and emailed it to him. No problem.
 
I'm not one for fraud. It was a 6700k bought of a ebay 9 months a go, just one day did not post. I always figured Intel just went by serial but I guess they do as they please these days.
 
Well this is from April :-

Thank you for contacting Intel® Customer Support and for all the information provided. I am really sorry for this inconvenience that you have experienced with our product. Before proceeding with your service ticket request n. 03376494, I would like to ask you a few more questions regarding your system set up, overall configuration and the issue itself.

Could you provide me with a few more details regarding your problem?

When exactly did the PC stop working?

Any extreme use, high workload or demanding gaming?

Have you noticed any temperature spikes?

Could you give me more details on the current system configuration?

(Please list all components - model and manufacturer of the mother board, RAM, SSD, HDD, cooler, fan, etc.)

What is your current Bios version?

Could you please update the current BIOS version?

When did you buy the processor in question?



For the replacement of the product, I need to know the following:

- your full shipping address

- your telephone number

Should you have any issue concerning this ticket, do not hesitate to contact us.



Thank you in advance for your cooperation.



Best regards,

Zuzana
Intel Customer Support
 
RavenXXX2 said:
It was a 6700k bought of a ebay 9 months a go, just one day did not post. I always figured Intel just went by serial but I guess they do as they please these days.
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For new current model CPU seriel is likely enough.
But for older model CPU they need that invoice/proof of purchase to know from what date to start counting usage years.
And boxed retail and tray CPUs have different warranties.
 
RavenXXX2 said:
I'm not one for fraud. It was a 6700k bought of a ebay 9 months a go, just one day did not post. I always figured Intel just went by serial but I guess they do as they please these days.
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Fraud ? Are you serious ?

Please explain to me 'in detail' why getting a product that is within warranty that i legitimately own is fraud exactly ?

EsaT said:
For new current model CPU seriel is likely enough.
But for older model CPU they need that invoice/proof of purchase to know from what date to start counting usage years.
And boxed retail and tray CPUs have different warranties.
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I imagine what happened is that when he gave them the FPO and ATPO numbers and it flagged as a non uk bought cpu that probably why they asked for pop, thats my theory anyway.

Further cements why i would never buy a cpu from ebay, loads of them come from china and sold by 'UK sellers' as either private individuals or companys seling 'UK stock'.
 
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darket said:
I imagine what happened is that when he gave them the FPO and ATPO numbers and it flagged as a non uk bought cpu that probably why they asked for pop, thats my theory anyway.

Further cements why i would never buy a cpu from ebay, loads of them come from china and sold by 'UK sellers' as either private individuals or companys seling 'UK stock'.
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They certainly keep database of which serial/precise product code CPUs are shipped to what geographical area and for what purpose.

Intel doesn't even give official warranty for tray (OEM) CPUs, but its through seller (usually of PC) with Intel then likely replacing it for OEM.
 
RavenXXX2 said:
Falsifying an invoice is the very definition of fraud.
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It's amazing isn't it that that isn't obvious. The keyboard was legit the failure was legit it was within warranty period but the invoice was "made up". Morally you can argue they should replace it but legally a "made up" invoice not the original invoice is fraud. Ignorance is no defence in the eyes of the law and all that...
 
RavenXXX2 said:
Falsifying an invoice is the very definition of fraud.
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Troezar said:
It's amazing isn't it that that isn't obvious. The keyboard was legit the failure was legit it was within warranty period but the invoice was "made up". Morally you can argue they should replace it but legally a "made up" invoice not the original invoice is fraud. Ignorance is no defence in the eyes of the law and all that...
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I'm so glad you two are so better than me , you must both sleep well at night, you should consider careers as traffic wardens or pcso's , or the crem dela crem a special constable ! , then you can be morally righteous for free :D
 
darket said:
I'm so glad you two are so better than me , you must both sleep well at night, you should consider careers as traffic wardens or pcso's , or the crem dela crem a special constable ! , then you can be morally righteous for free :D
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Sound like guilt lol. Personally I don't care what you do is just a matter of is it or isn't it fraudulent. No moral judgement, just black and white, the judge won't see the shades of grey. I don't think there was any harm done, the law says different, just how it is ;)
 
Troezar said:
Sound like guilt lol. Personally I don't care what you do is just a matter of is it or isn't it fraudulent. No moral judgement, just black and white, the judge won't see the shades of grey. I don't think there was any harm done, the law says different, just how it is ;)
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I think you misunderstood sarcasm for guilt. If you want to get super anal you might as well lump everyone in on the members market that offers to deal with warranty claims for goods they sell as technically they don't own the goods anymore.

However , deliberately buying faulty goods such as cpu's and general hardware with the intention of claiming against the manufacturer is just poor, yet ebay is full of people selling faulty cpu's gpu's and these don't sell for peanuts either.
 
I remember falsifying an invoice to return some RAM back to Kingston a few years back. Funny thing is, they recommended me to do it so they could "put something through the system to generate an RMA" I wasn't going to argue with them :)
 
darket said:
I think you misunderstood sarcasm for guilt. If you want to get super anal you might as well lump everyone in on the members market that offers to deal with warranty claims for goods they sell as technically they don't own the goods anymore.

However , deliberately buying faulty goods such as cpu's and general hardware with the intention of claiming against the manufacturer is just poor, yet ebay is full of people selling faulty cpu's gpu's and these don't sell for peanuts either.
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It was a joke ;) Anyway I always wondered why anyone would buy a broken customers or gpu. Shows how I think, never occurred to me people would try to get a new one under warranty. I think I'd make a very bad wheeler dealer lol.

As for anal it applies to everyone that fiddles the system, it's not about you or anyone else here just the principle. I know, it's not fashionable. One person is neither here nor there, but vist countries where it is endemic, even things like the postal service and online shopping are nearly impossible to operate because most people are gaming the system.

malachi said:
I remember falsifying an invoice to return some RAM back to Kingston a few years back. Funny thing is, they recommended me to do it so they could "put something through the system to generate an RMA" I wasn't going to argue with them :)
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Lol, does anyone remember what happened to BFG?
 
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