Internet being throttled, need advice

petemyster

petemyster

petemyster

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Joined
11 Sep 2008
Posts
670
Location
Northern Ireland
I have eclipse internet. Its like clockwork, from 7am to 11pm I get dial up speeds (12kps). During the night I get my usual speeds (200kps). I pay for 8mb broadband.

Now its pretty clear that Eclipse must be throttling my internet connecting during those times. What should I do? Its been like this since September. Though it does have a week or so of "clear patches" where I get the normal speed anytime of day, but it quickly, over night goes back into the usualy routine.

I fear if I phone them up they'd just say "we say upto 8mb, we don't gaurentee it, so that makes them legally watertight. And I have a contract with them so I can't ditch them any time soon.

Help? :( What should I do?
 
Find out how much it will cost you to leave then decide if having a better connection is worth the money.

Remember that moving ISP probably won't improve your max speed as this will be line dependent but a different ISP will likely give you more consistent speeds through the day.
 
I was on the pro contract with them and found speeds to be terrible, only once did i hit max speed of around 800kb. Generally i get between 100kb and 400kb. My migration to surfwise completes today :).
 
tolien said:
You're stuck with it if you're in contract.
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it is as I feared :(

rpstewart said:
Remember that moving ISP probably won't improve your max speed as this will be line dependent but a different ISP will likely give you more consistent speeds through the day.
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Dialup had more consistant speeds than them :D and cheaper too. Perhaps I should just get myself a modem and 56kb connection..... :p

CliffyG said:
I was on the pro contract with them and found speeds to be terrible, only once did i hit max speed of around 800kb. Generally i get between 100kb and 400kb. My migration to surfwise completes today :).
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Tell me how that gets on, after the contract ends hopefully I can get a better ISP, so i'll be searching for one.

Anyone got any good reccomendations for an ISP?
 
If your net does at 12k everyday at them times then contact them and see what they say if they are throttling to them speeds then you can leave for free due to it's against ofcom code of practise it's to slow the meet there guidelines for a broadband connection.
 
edGfaCTor said:
If your net does at 12k everyday at them times then contact them and see what they say if they are throttling to them speeds then you can leave for free due to it's against ofcom code of practise it's to slow the meet there guidelines for a broadband connection.
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does the ofcom code of practise still apply if they aren't throttling it (stupid question I know, but I just want to make sure)
 
DirtyJester said:
No probs bud ... Co.Antrim myself :)
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What do I do? I did the avalibility checker, and its telling me stuff :confused:

The following services are available in your location:
BT Wholesale ADSL
BT Wholesale ADSL Max
O2 / Be LLU
TalkTalk (CPW) LLU
Sky Broadband / Easynet LLU
Please select the options on the left for more information about broadband availability at your location.
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When I clicked on more info on the BT ADSL

You are connected to the <town> telephone exchange.
ADSL is available in your area
Your exchange is also enabled for ADSL Max services
According to BT Wholesale, houses at your postcode should be able to support a 4Mbps or greater ADSL connection via ADSL Max.

Standard ADSL RAG results
You cannot receive 2Mbps ADSL
You may be able to receive 1Mbps ADSL
You can receive 512kbps ADSL
You can receive 256kbps ADSL
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What should I be doing? :(
 
It lists all the (well nearly all as its not always updated the quickest) ISPs that is available to you and the different types of connection ie. ADSL ADSL2 ADSL2+

You seem to be at the extreme distance from the exchange (bit like myself) and that in itself will limit you on speed. Whenever I check my postcode with BT it tells me Im able to get 256kbps .... presently on 1MB so dont read to much into what the site quotes you. With distance being a factor it will limit you to two options ADSL (which your on) or ADSL2 . I presently am on ADSL but am in the process of changing to ADSL2 as this is LLU (Local Loop Unbundling) and does away with a horrible thing called IP Profiling which is the curse of ADSL (thx to BT) and it means (with ADSL2) at whatever speed I connect (sync) at is what I get unlike ADSL which means depending on where I connect within a speed band determines my connection speed. Have a read here: http://www.kitz.co.uk/adsl/IPprofile.htm


What you have to decide is who to change to ... now this could be debated and argued forever .... my advice would be try ADSL24 simply because they run a month by month contract and if its no good for you then you can leave without hassle (on ADSL) or bite the bullet and pick a LLU provider and go ADSL2 depending of offers / price (albeit 1 year contract again).
 
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DirtyJester said:
It lists all the (well nearly all as its not always updated the quickest) ISPs that is available to you and the different types of connection ie. ADSL ADSL2 ADSL2+

You seem to be at the extreme distance from the exchange (bit like myself) and that in itself will limit you on speed. Whenever I check my postcode with BT it tells me Im able to get 256kbps .... presently on 1MB so dont read to much into what the site quotes you. With distance being a factor it will limit you to two options ADSL (which your on) or ADSL2 . I presently am on ADSL but am in the process of changing to ADSL2 as this is LLU (Local Loop Unbundling) and does away with a horrible thing called IP Profiling which is the curse of ADSL (thx to BT) and it means (with ADSL2) at whatever speed I connect (sync) at is what I get unlike ADSL which means depending on where I connect within a speed band determines my connection speed. Have a read here: http://www.kitz.co.uk/adsl/IPprofile.htm


What you have to decide is who to change to ... now this could be debated and argued forever .... my advice would be try ADSL24 simply because they run a month by month contract and if its no good for you then you can leave without hassle (on ADSL) or bite the bullet and pick a LLU provider and go ADSL2 depending of offers / price (albeit 1 year contract again).
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thanks, I didn't have a clue until this. Cleared everything up nicely, you've been a great help :p

LLU xDSL: O2 / Be Unlimited is available in your area
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From what I've heared Be are quite good, so I might go for the ADSL2 route with Be
 
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Be use ADSL2+. No one does just ADSL2, mostly because it's just about pointless.

DirtyJester said:
I presently am on ADSL but am in the process of changing to ADSL2 as this is LLU (Local Loop Unbundling) and does away with a horrible thing called IP Profiling which is the curse of ADSL (thx to BT) and it means (with ADSL2) at whatever speed I connect (sync) at is what I get unlike ADSL which means depending on where I connect within a speed band determines my connection speed. Have a read here: http://www.kitz.co.uk/adsl/IPprofile.htm
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You've got it all mixed up there. ADSL in itself doesn't have IP profiles any more than ADSL2+, it's a feature of BT Wholesale having an ATM network (21CN Wholesale Broadband Connect, for whatever reason, also has IP profiles but uses ADSL2+).
 
tolien said:
Be use ADSL2+. No one does just ADSL2, mostly because it's just about pointless.



You've got it all mixed up there. ADSL in itself doesn't have IP profiles any more than ADSL2+, it's a feature of BT Wholesale having an ATM network (21CN Wholesale Broadband Connect, for whatever reason, also has IP profiles but uses ADSL2+).
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Ahh sorry ... either way Im glad Im moving over onto BE ADSL2 without the IP Profiling :D
 
Depends how good your line is. If you're only getting ~2Mbps on ADSL, there isn't that much to be gained from ADSL2+.
 
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