Internet outage

*Rolls sleeves up*

Oh outage, not outrage
Outrage is also valid, considering how behind we are with the national fibre rollout.

Won't be anywhere near 85% for another decade or more. Already, it's slowing right down (as the low-hanging fruit is picked) and the govt don't want to get their wallets out. And we're only 50% done.

Meanwhile, BT and altnets are busy overbuilding so the low-hanging fruit postcodes now have 4 different networks to choose from.

This country.
 
Outrage is also valid, considering how behind we are with the national fibre rollout.
Oh yeah. I'm stuck on 10Mb ADSL2+ over copper with no access to fibre, and I live in the middle of a large city not out on the sticks. Can get Virgin, but they refuse to install on my property because the cable would need to be thrown over the roof, and even when I offer to pull it up and over myself, using the attic bedroom windows, they still refuse.
 
Last edited:
Oh yeah. I'm stuck on 10Mb ADSL2+ over copper with no access to fibre, and I live in the middle of a large city not out on the sticks. Can get Virgin, but they refuse to install on my property because the cable would need to be thrown over the roof, and even when I offer to pull it up and over myself, using the attic bedroom windows, they still refuse.
We're on a 70s self-build estate where no ducting was laid for any services. Everything is buried just a spade's depth below the surface (and that's probably dangerous, but hey ho).

BTOR have flat-out refused to consider our whole road, even while all the estates around us are having fibre installed this year/next. I asked when, they said, "No idea. When the sums add up." "Will they ever?" I asked. "Maybe, but no guarantees."

So I contacted BDUK and they said, "We hope BT or another company changes their mind. We'll keep watching to see if they do."

Well, terrific. We can all watch as nothing happens. That's such a great idea. Kicking the can down the road is what this govt excels at.
 
I have been with Plusnet for over 12 years or more now. Never once had an outage that they caused.

I was using ADSL during the pandemic and it did not miss a beat… ever! Now on FTTP.
 
It's nice to see that additional income from that oh so lovely contact clause of "every year we can increase your contact price by CPI +x% to enable us to continue to invest in services", put to good use!
 
Last edited:
It's nice to see that additional income from that oh so lovely contact clause of "every year we can increase your contact price by CPI +x% to enable us to continue to invest in services", put to good use!
But there's the much vaunted Plusnet 'world class customer service'. Ohb yeah, that doesn't exist does it, you simply cannot get in touch with them at all. And if by some form of dark magick and ritual sacrifice you do manage to contact them, they're about as useful as a hog roast at a bar mitzvah.
 
I’m on Plusnet and had a Tesco order to update before 23:45 so this evening has been fraught but all sorted now. Phew.
I always book a slot a few days in advance of actually doing the shop. I just put a couple of bottles of tequila in my basket to reserve the slot and meet the £40 (now £50?) minimum spend.

That way, if I ever forget to update the shop, my internet goes down, or their site goes down, when my delivery arrives my initial rage will soon subside due to having two bottles of tequila to perk me up.
 
I always book a slot a few days in advance of actually doing the shop. I just put a couple of bottles of tequila in my basket to reserve the slot and meet the £40 (now £50?) minimum spend.

That way, if I ever forget to update the shop, my internet goes down, or their site goes down, when my delivery arrives my initial rage will soon subside due to having two bottles of tequila to perk me up.

That's precisely what we do (with wine rather than tequila)! :cry:
 
Been with plusnet for over 10 years which been rock solid outside of perhaps 4 instances where an outage was due to some clown upstream breaking something; usually a BT change at the exchange or regional hub. Coincidently, there was a 3 hour outage last Thursday; modem would not sync.

I seem to recall a plusnet service status page but I'll be damned if I can find it now.

e: hilariously it seems the plus.net site is unreachable for me - cipher mismatch. Perhaps a Chrome issue, renders on Edge.
e2: Looks like Chrome is updating to disable certain TLS controls by default. Fix here on second page.
 
Last edited:
About 10 years ago when I was still at my parents, the cable between from the pole to our house broke. Took openreach well over 2 weeks to fix. Dark Times indeed.
 
Oh yeah. I'm stuck on 10Mb ADSL2+ over copper with no access to fibre, and I live in the middle of a large city not out on the sticks. Can get Virgin, but they refuse to install on my property because the cable would need to be thrown over the roof, and even when I offer to pull it up and over myself, using the attic bedroom windows, they still refuse.
Had a similar conundrum here but in the end they agreed to run an extension cable through from the front of the house to the back, along the walls, around door frames, small hole drilled through into the living room. It took a while, they did an OK job of it to be fair.

As for life before the internet, it wasn't that bad because we weren't dependent on it so much. The internet is fabulous and I wouldn't want to go without it, but I think the old days did put people on the same page a bit more. You could chat about what was on TV last night, nowadays everyone is watching something different on demand. If you made plans to go out, that was it, set in stone. No people messing you about with last minute messages to change the location time, you were meeting at X location at Y o'clock, be there or miss out end of story. People engaging in conversations and not staring at screens.
I sound like an old fart and I wouldn't change it back, but whilst 95% of communication is improved by the internet / mobile phones there's a little 5% offset the other way.
 
Last edited:
Back
Top Bottom