Is a second BT line completely seperate from an existing line?

Phal

Phal

Phal

Soldato
Joined
19 Jul 2004
Posts
4,087
Location
Shoreham by Sea
So the house Im in has a phone line and has cables running all over the house and the guy who pays for it has his router at the end of an extension lead and god knows where that plugs in :/



There is a second line in the house but its been deactivated for over a year and Id have to pay the £122 odd to get it turned back on.


What I wanna know is, will this line be completely isolated from the mess of cables downstairs?
 
If the old line has been in use before, you shouldn't have to pay the reconnection fee. I certainly didn't when I moved into my flat 18 months ago when the previous tenants had been using Virgin.
 
roadie said:
If the old line has been in use before, you shouldn't have to pay the reconnection fee. I certainly didn't when I moved into my flat 18 months ago when the previous tenants had been using Virgin.
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Yeah, if the line has been off for less than 6 months its free to reconnect :/ but if its been off for considerably longer, they actually disconnect the line from the exchange or some crap so they have to send an engineer out to the exchange to get it back on :|
 
Phal said:
Yeah, if the line has been off for less than 6 months its free to reconnect :/ but if its been off for considerably longer, they actually disconnect the line from the exchange or some crap so they have to send an engineer out to the exchange to get it back on :|
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You can argue away this fee if you can be bothered with lots of calls to BT to complain.
 
Phal said:
What argument do I use? lol 'I cant be arsed to pay £122' doesnt seem too good as far as arguments go :(
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I've gotten out of paying the fee 3 times. You need to argue that there's already a socket in the house and that the line doesn't need anything more than activation at the exchange. I used the argument that as no work needed to be done at my premises, they had no right to charge me.

Whether or not I'm right about their right to charge me, I've managed to get the connection fee cancelled in every case so far.
 
Might try that then :P

Maybe if I say that if I have to pay the activation, Im going with Virgin they might change their mind lol.
 
Don't phone BT, phone the post office. They'll re-activate the line for free and put you onto a 1 month contract with them.

If you don't like the service you can move to a new provider (Sky, BT etc) after the one month.
 
Post office you say eh...


Is that some deal theyve got on at the moment? Any links to any info? :D
 
I moved to a house with no line, phoned up talk talk as thats who I was with in the old house asking for a new line. They directed me to the post office as the guy said that if I called BT I would have to pay to get the line set up (£120 i think) and take a 12 month contract with BT.

post office we're much more helpful IMO

Edit: I just phoned the post office main number off the website
 
Last edited:
Between 24th November 2008 and 23rd December 2008, BT are offering residential customers free connection (saving £124.99) - subject to them taking a 18 month line rental contract.

Quote:This Special Offer is available to eligible residential customers between 24th November 2008 and 23rd December 2008 (inclusive) who agree to take Unlimited Weekend Plan, Unlimited Evening & Weekend Plan, or Unlimited Anytime Plan for a minimum period of 18 months.

Customers taking this Special Offer will receive a discount of £124.99Inc. VAT off our current standard new line connection price of £124.99Inc. VAT.

Calling Plan monthly charges including line rental are:

- Unlimited Weekend Plan £10.50* Inc. VAT

- Unlimited Evening & Weekend Plan £13.20* Inc. VAT

- Unlimited Anytime Plan £16.45* Inc. VAT.

The saving will be shown under the Rental Charges section of your bill, or if you have paper-free billing, this will be shown on your e-bill. If you are a Pay&Call customer you will see this credited to your Pay&Call Moneybox account.

Customers taking this Special Offer must remain on a Calling Plan for 18 months from the date of purchase.

Customers ceasing service during the minimum period of the special offer will be asked to pay, as a single payment, a sum which is equal to the total of the standard line rental charges (currently, £11.75Inc. VAT per month) left in the 18 month minimum period.

This special offer is only available to residential customers on:

Unlimited Weekend Plan, Unlimited Evening & Weekend Plan, Unlimited Anytime Plan, BT Working Together (for residential lines), BT Working Together Talk (for residential lines) or BT Pay&Call.

Service is provided under the Conditions for BT Telephony Services and the additional conditions set out below:

1. BT Together - Local Calls Option, BT Working Together, BT Working Together Talk, are no longer available for new supply, so existing customers taking this special offer will not be able to return to these packages.

2. Customers must make at least 30 chargeable or inclusive calls every three month period or 10 chargeable calls or chargeable inclusive calls per month if you are billed monthly.

3. Customers can only apply for this special offer once in any 18 month period.

4. Customers may upgrade their Calling Plan but they may not downgrade within the minimum period.

5. Customers who qualify for BT Basic may migrate without fulfilling the remainder of their minimum period.

6. Customers moving home and retaining an account with BT will take the remaining minimum period with them.

7. At the end of the minimum period customers will continue to pay their Calling Plan charges. Customers wishing to move to a new Calling Plan at the end of the minimum period may do so by contacting BT.

8. Customers who are still in term with some other residential offers are excluded from this Special Offer.

9. BT reserves the right to withdraw this Special Offer at any time.

10. All prices are subject to change.

* For customers who have paper-free billing (otherwise add £1.25Inc. VAT) and pay by direct debit or monthly payment plan and who spend at least £10.49(Inc. VAT) on rental charges per month. Not all of our services are available for paper-free billing.

If you do not pay by direct debit or monthly payment plan you will be charged a payment processing fee of £1.50per month or £4.50for every three month period by BT Payment Services Limited, a wholly owned subsidiary of BT. This fee is not subject to VAT. This fee will be deducted from any money paid before any payment is allocated against charges for your service. All amounts due which are not paid by direct debit or monthly payment plan will be collected by BT Payments Services Limited.
 
Yeah they offered me that 18 month contract crap :/ but I dont even know if Ill be there for 6 months let alone 18 lol

I can get the Virgin/NTL line turned on for £30 ;/ but if the post office can do it for free then I might give them a go first.
 
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